Relationship Officer

Your Role and ResponsibilitiesMeet and exceed assigned targets while actively contributing to the broader business goals.Analyze competitor offerings and suggest improvements to enhance operational processes.Provide timely updates to the Relationship Manager regarding performance against business objectives.Uphold service standards established by Protego and RAKBANK, ensuring exceptional customer satisfaction.Facilitate the sale of insurance products with integrity, transparency, and professionalism.Process customer requests promptly within the established turnaround times.Maintain impeccable accuracy in sales and service delivery to ensure quality assurance.Identify and promote cross-selling opportunities within the existing customer base of Protego.Achieve renewal conversion rates in line with business targets.

Your Role and ResponsibilitiesConsistently meet and exceed assigned objectives while contributing to overall business growth.Remain updated on competitor offerings and suggest improvements to enhance current processes.Provide timely updates to the Relationship Manager concerning business goals and performance metrics.Ensure compliance with all service standards established by Protego/RAKBANK, aiming for exceptional customer satisfaction.Execute the sale of insurance products with integrity, transparency, and in good faith.Process and address all customer inquiries within the specified turnaround time (TAT).Aim for zero errors in sales and service delivery to maintain quality benchmarks.Proactively identify and promote cross-selling opportunities within the existing Protego customer portfolio.Achieve renewal conversion rates in line with business objectives.

Role OverviewAs a Virtual Relationship Manager at RAKBANK, you will oversee a diverse portfolio of client relationships, ensuring exceptional service and customized financial solutions that align with their individual needs. You will serve as the primary liaison for clients, providing expert advice, resolving issues, and cultivating enduring relationships.Key ResponsibilitiesMeet and exceed sales and service goals while maintaining compliance with risk standards.Regularly assess customer portfolios to uncover business prospects and promote financial products.Foster and manage client relationships, delivering outstanding service in line with client expectations.Offer specialized advice and address customer inquiries to ensure high satisfaction levels.Complete all tasks with accuracy, adhering to banking policies and regulations.Work collaboratively with internal teams such as compliance, operations, and business support to enhance process efficiency.Exhibit professionalism and integrity in alignment with the Staff Code of Conduct.Candidate ProfileWe are looking for a proactive, results-oriented individual who:Has a minimum of 2 years of experience in banking or financial services focused on relationship management.Holds a Bachelor's degree in a relevant field.Demonstrates excellent problem-solving and strategic decision-making abilities.Can independently manage responsibilities while effectively collaborating with internal teams.Is knowledgeable about banking processes and compliance standards.

Join RAKBANK as a Compliance Officer and play a vital role in enhancing our Compliance Monitoring function. You will independently conduct thorough reviews that encompass regulatory compliance, financial crime compliance (FCC), and conduct risks, as outlined in our Compliance Monitoring Plan (CMP). Your efforts will ensure the efficiency and effectiveness of our internal controls and compliance frameworks across the organization.Implement the approved compliance monitoring plan to evaluate the robustness of internal controls within various business units through thematic reviews.Document monitoring findings and promptly escalate any issues to the appropriate stakeholders.Assist in the creation and execution of corrective action plans to remediate identified gaps.Maintain comprehensive records of monitoring activities, including risk registers and issue logs.Prepare and present compliance monitoring reports and insights for both the business unit and management.Contribute to the improvement of compliance policies, procedures, and training based on monitoring results.Help identify emerging risk typologies or patterns through continuous reviews and data analysis.Ensure full compliance with internal policies, procedures, and standards in line with applicable regulatory and statutory requirements.Monitor and interpret updates from the Central Bank of the UAE (CBUAE) and other relevant regulatory authorities.Support the bank’s readiness for regulatory inspections and audits by keeping compliance documentation current and accurate.Conduct scheduled desktop and thematic reviews as per the compliance monitoring agenda.Aggregate and assess monitoring results using a pre-defined risk-rating matrix for management reporting.Track the resolution of identified control gaps and ensure timely follow-up.Prepare monitoring reports and dashboards for review by the Assistant Vice President and senior management.Maintain and update the issue tracker repository of identified risks and provide regular updates to senior management.Engage in team meetings, knowledge-sharing sessions, and training programs.Ensure adherence to CMA charter and methodology, along with other internal policies, procedures, standards, and all relevant regulatory/statutory requirements.Stay abreast of CBUAE regulations, guidelines, and international best practices in Financial Crime Compliance.

What You Will Be DoingConsistently meet and exceed assigned sales targets, directly contributing to the overall business objectives of RAKBANK.Remain updated on competitor product offerings and provide insights for enhancing current processes.Deliver timely updates to the Relationship Manager regarding business targets and achievements.Ensure compliance with all service standards established by Protego/Bank, maintaining exceptional customer satisfaction.Conduct the sale of insurance products with a strong commitment to integrity, transparency, and good faith.Process all customer requests promptly and accurately within the defined turnaround time (TAT).Maintain a zero-error standard in sales and service delivery to meet quality benchmarks.Actively seek cross-selling opportunities within the existing Protego customer base.Achieve renewal conversion rates in line with business objectives.What You Should HaveFamiliarity with banking regulatory frameworks, policies, and confidentiality standards.Strong negotiation and interpersonal skills.A proactive approach to contributing to business continuity.

Join RAKBANK as a Digital Analyst and become an integral part of our Data Platforms department. In this dynamic role, you will leverage your analytical skills to drive data-driven decisions that enhance our digital offerings. Collaborate with cross-functional teams to analyze performance metrics, identify trends, and create actionable insights that contribute to the growth of our banking solutions.

What You Will Gain:Our program is specifically crafted to empower participants with essential technological and strategic skills required to thrive in pivotal roles within the Financial Services industry. Through an engaging and immersive learning environment, participants will cultivate industry-relevant competencies that bolster their career readiness and adaptability in an ever-evolving digital landscape. This program is meticulously designed to align with industry demands, ensuring that graduates possess not only the capability but also the confidence to lead and innovate in technology-driven positions.Target Audience:Are you an IT graduate with a passion for the following fields?Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

What You Will Gain:Our comprehensive program is designed to empower participants with essential technological and strategic skills essential for thriving in pivotal roles within the Financial Services industry. Through immersive learning experiences, participants will cultivate industry-relevant expertise, enhancing their career readiness and adaptability in a rapidly evolving digital landscape. This program is meticulously crafted to align with industry demands, ensuring that graduates are not only competent but also confident in their capacity to lead and innovate in technology-centric positions.Target Audience:Are you a graduate in IT with a keen interest in the following domains?Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

 Job OverviewWe are on the lookout for a dedicated and customer-focused Senior Relationship Officer to join our dynamic team in Dubai. This pivotal role involves cultivating and nurturing strong relationships with clients while providing expert guidance on our banking products and life insurance solutions.Key Responsibilities:Establish and maintain robust customer relationships by delivering insightful advice on banking and insurance products, ensuring they align with client needs.Achieve and surpass sales targets with a strong emphasis on generating new business and managing a diverse product portfolio.Adhere strictly to all bank policies, regulatory requirements, and industry standards.Stay updated on competitor offerings and proactively participate in enhancing operational processes.Accurately process customer requests and applications within designated timelines.Collaborate effectively with Bancassurance Coordinators to facilitate seamless application processing.Maintain the bank's service excellence standards, human resources policies, and code of conduct.Maximize sales of Bancassurance products, particularly those with semi-annual or annual payment options.

Join RAKBANK as a Business Analyst and contribute to our mission of driving data-centric initiatives and enhancing business processes across both retail and corporate banking sectors. We are looking for a proactive and meticulous individual who can effectively bridge the gap between business stakeholders and technical teams, ensuring that data insights translate into actionable strategies and optimized DataMarts.Key Responsibilities:Engage with stakeholders to gather, analyze, and document business requirements for data analytics, management information systems (MIS), and artificial intelligence/machine learning (AI/ML).Conduct thorough analyses using SQL, Power BI, and other analytical tools to uncover insights, identify opportunities, and facilitate decision-making across various banking products.Develop a comprehensive understanding of functionalities across retail banking products (such as cards, loans, and accounts) and corporate banking solutions (including trade finance, treasury, and payments).Lead and facilitate User Acceptance Testing (UAT) for DataMarts to ensure they align with business objectives and requirements.Act as a liaison between business units and IT to promote effective communication and alignment on projects.Take responsibility for the delivery and maintenance of DataMarts in support of the strategic analytics division.

Key Responsibilities:Functional Support:Provide in-depth functional support for wholesale banking systems, specifically in treasury, trade finance, and cash management to ensure seamless integration and optimal performance.Incident Management:Effectively manage and resolve application-related incidents to minimize disruptions in business operations.System Configuration:Supervise the configuration and customization of applications to align with business needs.Vendor Management:Foster and manage relationships with application vendors, ensuring adherence to Service Level Agreements (SLAs) and prompt issue resolution.Business Analysis:Conduct thorough business analysis and requirements gathering to facilitate application enhancements and new implementations.Disaster Recovery:Formulate and implement IT disaster recovery strategies for wholesale banking applications, ensuring data availability and system reliability.Training:Deliver comprehensive training and support to end-users, ensuring proficiency in utilizing banking applications.Reporting:Develop and maintain management information reports and dashboards using appropriate tools.Preventive Measures:Proactively identify potential application issues and implement preventive strategies to maintain system stability and performance.

JOB PURPOSE:As a Business Loans Relationship Officer, you will play a crucial role in achieving and surpassing both monthly and annual sales targets. You will focus on acquiring new customers while also nurturing existing relationships within the bank. Conduct thorough analyses of customer cases and provide comprehensive information following field visits. Familiarize yourself with all bank policies, products, and processes to deliver an outstanding client onboarding experience. Proactively engage in learning and development programs to enhance your sales capabilities and ensure compliance with KYC and other regulatory policies.KEY ACCOUNTABILITIES:Financial:Meet the established sales and revenue objectives for all products as outlined in the business plan.Achieve monthly and annual KPI targets.Focus on acquiring new customers while leveraging the existing client base.Maximize cross-selling opportunities to increase revenue per customer.Maintain daily sales reports for review by team leaders and managers.Customer Service:Consistently prioritize customer satisfaction by providing excellent service and ensuring a seamless onboarding experience.Possess in-depth knowledge of products, policies, and processes to enhance customer interactions.Ensure transparent communication to prevent mis-selling and adhere to customer needs.Address and resolve customer inquiries and escalate issues as needed for timely resolution.Learning & Growth:Engage in assigned training and development initiatives to enhance skills.Stay aware of competitive offerings and provide feedback to management for product enhancement.Internal Processes:Ensure compliance with all operational processes and policies.

Your Role and ResponsibilitiesWork collaboratively with Relationship Managers to provide insightful feedback that aligns with our business objectives.Engage in sales activities with integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries and requests, guaranteeing resolution within defined turnaround times (TATs).Prepare and submit applications with meticulous attention to detail, maintaining a 100% accuracy rate.Coordinate with internal teams to ensure seamless processing of applications.Comply strictly with HR policies, organizational guidelines, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational protocols.Proactively minimize individual clawbacks, ensuring they remain within the company’s targets for the financial year.Qualifications for SuccessSolid understanding of banking and insurance products, particularly those offered by RAK Bank and competitor banks.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Adept at identifying cross-sell opportunities within other business divisions for Bancassurance products.Experience in managing Point of Sales loans and Business loans.Ability to collaborate effectively with external agencies, such as Network International.

Job Purpose:Achieve and surpass monthly and annual sales targets.Drive market penetration by focusing on acquiring new clients while nurturing existing relationships.Conduct comprehensive analysis post-field visits to provide clients with tailored information.Maintain a thorough understanding of all policies, products, and processes to ensure an exceptional client onboarding experience.Engage proactively in Learning and Development programs to enhance sales effectiveness.Strictly adhere to KYC, Compliance policies, and other relevant processes.General Accountability:Financial:Meet or exceed established sales and revenue objectives for all products as per business plans.Fulfill monthly and annual KPI targets.Focus on New to Bank acquisitions while maximizing existing client relationships.Capitalize on cross-selling opportunities to enhance revenue from each customer.Maintain daily sales reports for review by team leaders and management.Customer Focus:Demonstrate commercial effectiveness while maintaining a strong customer focus and delivering exceptional service.Possess in-depth knowledge of all products, policies, and processes to ensure a superior client onboarding experience.Prevent mis-selling by transparently offering products and services that meet customer needs.Effectively understand and address customer complaints to ensure timely resolutions.Learning & Growth:Participate actively in assigned development programs and take responsibility for personal growth through collaboration with Team Leaders.Engage in mandatory training and development programs.Stay informed about competitors' offerings and provide suggestions for product/process improvements to management.Internal Processes:Implement prescribed Sales and Compliance processes in accordance with the Bank's policies.Establish governance and controls to proactively identify and mitigate potential risks.Adhere to the Risk Control Assessment process across all areas of Business Banking including Selling, Client Onboarding, Fraud Control, and KYC Documentation.Comply with all internal processes to ensure satisfactory audit ratings.

As a Business Banking Relationship Officer, you will be the first point of contact for customers, handling both inbound and outbound communications through calls, chats, and emails. Your primary responsibility will involve addressing inquiries, resolving account-related issues, and providing detailed information about our products and services.Your role will include engaging with customers to identify their financial needs, enabling you to effectively cross-sell our banking products and services that best meet their requirements. You will also be responsible for reporting any suspected fraudulent transactions in accordance with established fraud detection protocols.In addition, you will work to manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while striving for satisfactory resolutions. Adhering strictly to security and compliance guidelines, you will ensure the confidentiality and integrity of customer information and transactions.Collaboration with team members and other departments will be essential in addressing customer issues and enhancing overall service delivery. Staying informed about banking products, policies, and procedures will empower you to provide accurate and up-to-date information to customers.You will document all customer interactions accurately in our designated systems, maintaining detailed records for future reference. Your commitment to exceptional service delivery will be key in enhancing customer satisfaction and loyalty.To succeed in this role, you will be expected to achieve monthly sales targets through effective cross-selling and closing of sales, as well as provide valuable market feedback on competition and suggestions for product improvement.This role demands personalized service, where you will efficiently gather customer information, assess their needs, and educate them accordingly, while capturing and reporting customer feedback for continual product development. It is essential to follow all bank procedures and processes with full adherence to BCP steps, ensuring differentiation between Conventional and Islamic calls based on customer preferences.

Key ResponsibilitiesWork collaboratively with Relationship Managers to provide timely and insightful feedback that drives business objectives.Engage in sales with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Prepare and submit accurate applications, maintaining a 100% accuracy rate in all documentation.Facilitate effective collaboration with internal teams to ensure seamless processing of applications.Comply with HR policies, organizational standards, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Effectively manage individual claw backs, ensuring they align with the organization’s financial targets for the fiscal year.QualificationsSolid understanding of banking and insurance products, including RAK Bank offerings and those of competing institutions.Strong sales and service orientation.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-selling opportunities across various banking divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaborate with external agencies such as Network International.

Work collaboratively with Relationship Managers to provide timely and insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, ensuring resolutions are achieved within the designated turnaround times (TATs).Ensure submission of error-free applications and maintain a record of 100% accuracy in all documentation.Facilitate seamless coordination with internal teams to enhance the efficiency of application processing.Comply strictly with HR policies, organizational standards, and the professional Code of Conduct.Meet all Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Proactively manage individual clawbacks to keep them within the organization's target limits for the fiscal year.

What You'll Gain:Join our transformative program designed to equip you with essential technological and strategic skills to thrive in pivotal roles within the Financial Services industry. Experience an immersive learning journey that cultivates industry-relevant capabilities, enhancing your career preparedness and adaptability in a rapidly changing digital landscape. Our curriculum is meticulously crafted to align with industry needs, empowering graduates to confidently lead and innovate in technology-focused positions.Who Should Apply:If you hold a degree in IT and have a keen interest in the following areas, we invite you to apply:Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

Collaborate effectively with Relationship Managers, providing timely and insightful feedback to drive business objectives.Conduct sales with integrity and professionalism, ensuring transparency in all interactions.Respond promptly to customer inquiries, ensuring resolutions within established turnaround times (TATs).Submit applications with meticulous attention to detail, achieving 100% accuracy in documentation.Coordinate with internal teams to ensure the smooth and efficient processing of applications.Comply strictly with HR policies, organizational protocols, and the professional Code of Conduct.Ensure adherence to Service Level Agreements (SLAs) and TATs as specified in operational procedures.Strategically minimize individual clawbacks, maintaining them within organizational targets for the fiscal year.