About the job
Job Purpose:
- Achieve and surpass monthly and annual sales targets for POS loans.
- Drive market penetration through strategic acquisition of new clients and engagement with existing customers.
- Conduct thorough case analysis and provide comprehensive customer information post-field visits.
- Develop a strong understanding of policies, products, and processes to deliver an exceptional onboarding experience for clients.
- Actively engage in training and development initiatives to enhance sales effectiveness.
- Adhere strictly to KYC, compliance policies, and other required processes.
Generic Accountability - Financial:
- Meet established sales and revenue goals across all products according to the business plan.
- Achieve monthly and annual KPI targets.
- Focus on acquiring New To Bank clients while maximizing opportunities within the existing client base.
- Identify and capitalize on cross-selling opportunities to increase revenue per customer.
- Maintain daily sales performance reports for review by team leaders and managers.
Customers:
- Maintain a customer-centric approach to ensure high-quality service and onboarding experiences.
- Possess in-depth knowledge of all products, policies, and processes for superior client engagement.
- Ensure transparency in offering products/services to prevent mis-selling and align with customer needs.
- Effectively understand and manage customer complaints to ensure timely resolutions.
Learning & Growth:
- Participate in designated training and development programs.
- Take ownership of personal development through active participation in learning initiatives, in collaboration with the team.
- Stay informed about competitor offerings and provide feedback for product/process enhancements.

