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Relationship Manager - Liabilities

On-site Full-time

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Experience Level

Experience

Qualifications

Knowledge, Skills, and ExperienceEssential:Demonstrated ability and a successful track record in fostering a high-performance culture within a team to achieve customer and financial goals. Proficiency in sales management and strong collaboration skills. Exceptional interpersonal skills, particularly in inspiring, influencing, and negotiating with customers and colleagues. Ability to effectively plan and organize initiatives, demonstrating persistence in achieving results. Strong business acumen, particularly with complex structures and international dimensions. Experience in leadership, performance management, and team development. Robust analytical skills. Visible and motivational leadership presence. A university degree qualification. Desirable:Enthusiasm for collaborative management and the desire to foster a high-performing team environment.

About the job

Job Purpose:

The Small and Medium Enterprises (SME) sector is crucial for the economic vitality of the UAE, especially in the dynamic Dubai market, representing a significant portion of the business landscape. As globalization enhances connectivity, SMEs are evolving to become more international in their endeavors. First Abu Dhabi Bank (FAB) is well-positioned to cater to the diverse needs of these businesses by strengthening our support for domestic SMEs.
The selected candidate will develop a personalized self-improvement plan, in collaboration with their Line Manager, and strive to meet established goals. They will actively seek out best practices from peers and participate in training sessions as directed by management. A key responsibility will be to effectively assess and address customer needs and opportunities, both within the existing client base and among prospective clients.
Furthermore, the role aims to uphold best practices in key account management and risk policies to align with FAB standards.

Relationship Management Responsibilities:

  • Attracting new high-value clients and enhancing existing relationships to grow the bank's liability portfolio and increase revenue.
  • Engaging deeply with clients to understand and enhance their banking experiences.
  • Assessing client requirements to augment the bank’s share of wallet.
  • Cross-selling and upselling bank products and services to maximize revenue generation.
  • Boosting sales volume and market share in targeted sectors.
  • Ensuring timely responses and efficient turnaround times for customer inquiries and business application processes.
  • Negotiating with internal stakeholders to tailor pricing structures for GM and Cash products according to client needs.
  • Establishing a robust customer-centric approach to maintain a significant competitive advantage.
  • Increasing high-end market share and quality business within assigned segments.
  • Building and nurturing strong rapport with customers by providing expert guidance on their financial needs and promoting the bank’s offerings effectively.
  • Delivering accurate and timely information about products and highlighting benefits relevant to their businesses.
  • Keeping clients informed about new products and services.
  • Proactively sourcing new business opportunities and pursuing sales leads within designated market segments.
  • Scheduling timely client visits to introduce GTB and GM partners.
  • Identifying and forwarding sales leads to other bank departments for cross-selling opportunities.
  • Collaborating with product managers and specialists to promote the bank’s offerings.

Risk Management Responsibilities:

  • Ensuring timely updates of KYC documentation.
  • Collaborating closely with internal teams to manage compliance, operational, and credit risk exposures as necessary.
  • Preparing Credit Applications (CA), analyzing financial statements, and facilitating approvals.

About First Abu Dhabi Bank

First Abu Dhabi Bank is committed to creating an inclusive environment where everyone's experiences, perspectives, ideas, and beliefs are valued. Our unique position allows us to learn from our diverse colleagues, combining international experience with deep cultural insights and local expertise. At FAB, you will benefit from the support of your team and a strong relationship with your line manager, who will empower you with responsibilities and recognize your achievements. By embracing different perspectives and respecting diverse viewpoints, we grow stronger together.

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