About the job
JOB DESCRIPTION
Position Title: Receptionist
Reports To: Front Office Supervisors
At International Students House, we are a distinctive student center dedicated to providing accommodation, social engagement, and support services tailored for both UK and international students in the vibrant city of London. The Receptionist role primarily involves managing front desk operations with opportunities for cross-training in Reservations. The position requires working in two shifts: the Early shift from 07:45 to 15:30 and the Late shift from 15:15 to 23:00.
We are seeking a personable, well-presented, and proactive individual who can thrive in a fast-paced environment while delivering exceptional customer service. Strong numeracy skills and effective communication abilities are essential for this role.
Key Responsibilities
• Welcome guests and ensure efficient service delivery both in person and over the phone while managing the Receptionist email inbox.
• Address residents’ inquiries regarding billing, departure dates, vacation periods, and room changes.
• Perform reception tasks including check-ins and check-outs, billing, report generation, equipment rentals, and processing payments.
• Maintain a cash float and adhere to all financial procedures.
• Understand the ISH reservations system, respond to accommodation requests, and handle reservations for short stays, including individual and group bookings.
• Conduct tours of bedrooms and communal facilities for prospective residents and representatives from educational institutions as needed.
• Collaborate closely with the Accommodation office, Duty Managers, Housekeeping, Conference, Car Park, and Maintenance staff.
• Issue contractor passes and radios, maintaining accurate records on sign-in sheets.
• Manage lost property and parcels efficiently.
• Provide support to the Reservations team during weekends and evenings, including managing the accommodation inbox.
• Train new staff and provide cross-training for colleagues as necessary.
• Carry out any other reasonable tasks as required.
Work Schedule
The work pattern consists of six working days followed by three days off, alternating between early and late shifts, averaging a 34-hour workweek. Some Bank Holiday work will be required, for which overtime or an alternate day off will be provided.
Salary & Benefits
The annual salary for this position is £21,400, with a variety of additional benefits available.

