About the job
Quality Engineer – Connected Ecosystem
POSITION OVERVIEW
The Quality Engineers on our Connected Ecosystem team play a vital role in ensuring the seamless integration of diverse smart home devices within Alarm.com’s innovative ecosystem. This position emphasizes functional testing of end-to-end systems, providing hands-on experience across the entire product stack, which includes software, firmware, hardware, and networked systems.
This role is ideal for recent graduates or early-career Quality Engineers who are self-motivated, exhibit a strong sense of accountability, and are enthusiastic about expanding their technical expertise. Candidates who thrive in problem-solving situations and can navigate ambiguous scenarios while learning complex systems will excel. You will not only perform tests but also critically assess system behavior and drive quality enhancements.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- You take ownership of assigned features or systems and proactively identify quality risks.
- You independently investigate issues, gather data, and propose actionable next steps before escalation.
- You produce clear, actionable test documentation and detailed bug reports.
- You continuously enhance your technical knowledge of the system under test.
- You collaborate effectively with engineering, product management, and other QA teams to enhance quality.
RESPONSIBILITIES
- Develop a deep understanding of product functionality, system architecture, and data flow.
- Create, execute, and maintain comprehensive test plans, test cases, and supporting documentation.
- Conduct manual end-to-end testing across hardware, firmware, software, and network components.
- Identify, document, track, and manage defects until resolution.
- Generate high-quality, detailed, and reproducible bug reports.
- Analyze logs, metrics, and system data to troubleshoot and pinpoint root causes.
- Set up, configure, and maintain testing environments, devices, and equipment.
- Triage urgent or high-impact issues, prioritize effectively, and suggest solutions.
- Configure, maintain, and monitor test automation setups as necessary.
- Assess risks and determine appropriate testing strategies based on system complexity and potential impact.
- Collaborate closely with developers, product managers, and other engineering teams.
- Continuously seek opportunities to enhance test coverage, tooling, and processes.
- Perform other duties as assigned.

