About the job
Hello Candidates,
We are excited to announce openings for the position of Quality Analyst at Valuestream Business Solutions. If you are interested in this opportunity, please reach out to us at the contact number provided below.
INTERVIEW DATES: 10th January 2025 to 13th January 2025
INTERVIEW TIME: 10 AM to 1 PM
CONTACT PERSON: Sridevi (9945764799)
Role & Responsibilities:
Perform quality reviews of telephonic and chat interactions to ensure that service goals and standards are met, and identify areas for improvement.
Proficiency in Quality Control tools, Excel, Dashboards, Call Calibration, Call Audits, Call Monitoring, and providing constructive feedback.
Deliver coaching and guidance based on audit results and provide ongoing performance feedback to associates as per business requirements.
Capability to train and coach team members effectively.
Exhibit strong logical reasoning and problem-solving skills.
Eligibility Criteria:
1. Qualification: Any Graduation or Post Graduation
2. Location: Marathahalli
3. Age Limit: Below 30 years
4. Salary: Up to 40,000 INR
5. Minimum Experience: 1 year as Quality Analyst
6. Language Proficiency: English and Hindi
Best Regards,
Sridevi

