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Property Operations Assistant

On-site Full-time

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Experience Level

Experience

Qualifications

Basic Qualifications:High School diploma or equivalent, with a technical certification or a minimum of 2+ years of relevant experience in facilities management. Proven experience in building operations, construction, maintenance, or facilities management. Comprehensive knowledge of HVAC, plumbing, electrical, and carpentry systems, with familiarity in Building Automation Systems and work management software preferred. Detail-oriented with a strong safety record and the capacity to follow directions thoughtfully. Ability to utilize common hand tools effectively. Excellent time management skills. Proficient in computer applications including spreadsheets, word processing, and email platforms (Microsoft Word, Excel, Access, Yardi, and Outlook). Strong communication skills, both written and verbal.

About the job

As a vital member of our facilities team, the Property Operations Assistant (POA) directly reports to the Property or Area Manager and oversees the daily operations of designated buildings within the Harvard University Housing (HUH) portfolio. This role is essential in ensuring that building services and systems, including HVAC and mechanical, electrical, and plumbing (MEP) systems, operate smoothly across both large and small facilities.

The POA plays a pivotal role in maintaining the standards of safety, quality, and operational excellence expected at Harvard University Housing and Campus Services.

Key Responsibilities:

  • Maintain properties according to HUH's safety and quality standards across all physical aspects, including systems and grounds.
  • Conduct daily monitoring of buildings, documenting activities to ensure all systems function effectively, including mechanical, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows.
  • Diagnose technical issues and coordinate their resolution efficiently.
  • Supervise repairs to systems and equipment while managing third-party contractors.
  • Process and prioritize maintenance requests and work orders for various operational tasks, documenting all activities in a web-based system.
  • Oversee automated HVAC system operations, ensuring proper functionality and troubleshooting as necessary.
  • Conduct building inspections to ensure compliance with codes and regulations, focusing on energy efficiency and preventative maintenance.
  • Collaborate closely with the Area/Property Manager to communicate any building-related issues effectively.
  • Maintain adequate inventory and supplies for building operations.
  • Inspect vacant units and prepare them for new residents.
  • Manage key inventories and electronic access systems.
  • Engage in training relevant to the role and the industry.
  • Contribute to the ongoing development and implementation of operating policies and procedures.
  • Strive for positive relations within the resident community.
  • Coordinate as needed with university colleagues both within and outside of HUH.
  • Stay informed about new processes and innovations relevant to the multifaceted operations of the department.

About Harvard University

Harvard University is a prestigious institution fostering a dynamic community that drives innovation and collaboration. Our commitment to diversity and a welcoming environment ensures that every member can thrive and contribute to our mission of advancing knowledge and societal progress. Why Work at Harvard University Central Administration?With over 5,000 employees, Harvard's Central Administration (CADM) supports the university's excellence by addressing the needs of its schools, students, faculty, staff, and surrounding communities. Through collaborative partnerships, CADM provides high-quality services that help achieve institutional goals. Harvard University Housing & Real Estate (HUHRE)HUHRE is dedicated to managing housing and real estate needs, ensuring quality living environments for all residents.

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