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Program Manager - TechOps

StripeBengaluru
On-site Full-time

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Qualifications

Bachelor's degree in Business, Operations, or related field; 5+ years of experience in program management, preferably in tech or finance; strong analytical and problem-solving skills; exceptional communication and interpersonal abilities; experience with cross-functional team collaboration; proficiency in project management tools and methodologies.

About the job

Join Us at Stripe

About Stripe

Stripe is a leading financial infrastructure platform empowering businesses of all sizes. From groundbreaking startups to established Fortune 500 companies, millions trust Stripe to streamline payment processes, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, presenting an unparalleled opportunity for you to contribute to the global economy while embarking on a meaningful career journey.

About the Team

As Stripe’s customer base and international reach expand exponentially, we encounter distinctive support challenges shaped by our scale and the diverse businesses we collaborate with. The Stripe Delivery Center (SDC) is pivotal in providing operational leverage and enhancing our capabilities to meet the evolving needs of external users and internal teams. Our support experience is built on deep insights into our products, the financial sector, and our customers’ ecosystems, necessitating a significant investment in cultivating a talented team.

Your Role

We seek innovative and driven leaders to shape our strategy for scaling the Core Payments team, refine operational workflows, and uphold a top-tier Operations program. If you thrive on tackling complex challenges, possess strong analytical skills, and navigate ambiguity with creative solutions, we invite you to connect with us!

Key Responsibilities

  • Champion operational excellence to support global expansion and product initiatives, enhancing processes through effective stakeholder engagement for seamless execution across regions.
  • Manage product launches, overseeing the launch process and providing biweekly progress updates to senior leadership, while ensuring comprehensive documentation in Compass (Stripe's internal tool).
  • Foster cross-functional collaboration by clarifying team responsibilities for product launches, proactively addressing blockers, and delivering transparent status updates to all stakeholders.
  • Define and refine operational rhythms to promote efficient teamwork, managing planning cycles, business reviews, and tracking Stripe Objectives and Key Results (SOKRs).
  • Collaborate with various departments to align goals, drive efficiency, and enhance the overall operational landscape.

About Stripe

Stripe is at the forefront of the financial technology revolution, providing innovative solutions that enable businesses globally to manage payments effortlessly. Our platform is designed to cater to a diverse range of clients, fostering growth and enabling entrepreneurs to thrive. Join us as we work tirelessly to make the internet economy accessible to all.

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