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Program Manager at MSX International | Toronto

On-site Full-time

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Experience Level

Manager

Qualifications

Required BehaviorsAbility to foster a sense of community and shared direction among a diverse program team. Skilled at building credibility, trust, and rapport with stakeholders across all levels within and outside the organization. A proactive thinker who identifies program gaps and proposes actionable recommendations. Effective influencer capable of engaging at all organizational levels. A good listener who values input from others. Proactive management of key stakeholders, ensuring their needs are met. A communicator who actively seeks to share information rather than waiting for inquiries, enhancing organizational awareness of the program. Business-oriented approach focused on maximizing benefits and minimizing risks. Fluency in both English and French is required, along with Canadian residency. Experience RequiredProven track record in delivering complex programs. Experience working with stakeholders to achieve program goals.

About the job

The Program Manager plays a pivotal role in overseeing the comprehensive management of ongoing programs, encompassing planning, organization, development, staffing, leadership, and control of program activities.

Key Responsibilities

  • Lead and cultivate the program team by building, managing, and inspiring members as needed. Provide coaching and mentorship to enhance team maturity and authority.
  • Oversee the program budget, ensuring expenses are tracked against forecasts and that anticipated benefits are realized throughout the program lifecycle.
  • Plan the entire program from start to finish, actively monitoring and reporting on progress.
  • Identify challenges and proactively initiate corrective actions as needed.
  • Communicate effectively and regularly with all stakeholders, both within the team and the larger organization.
  • Take ownership of the benefits realization plan, ensuring it aligns with organizational goals.
  • Coordinate the management of multiple related projects aimed at achieving strategic business objectives. Approve project plans from teams, negotiating work packages as necessary, ensuring timely, quality, and budget-compliant delivery.
  • Manage and resolve interdependencies among program projects.
  • Implement a robust risk management process from the outset, effectively managing program risks.
  • Ensure high-quality standards by integrating quality processes at the program's inception.
  • Report on the overall program status to the steering group at regular intervals and on an ad-hoc basis.
  • Accountable for the deliverables from third-party collaborators as required.
  • Collaborate closely with Quality Assurance as needed.
  • Develop and maintain a comprehensive program plan that illustrates the integration of key deliverables.
  • Establish governance and operational practices for the program team.
  • During Pilot Implementation 1, act in the capacity of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.

About MSX International

For over 30 years, MSX International has established itself as a reliable partner for leading vehicle manufacturers, their retailers, and mobility organizations worldwide. We are dedicated to aiding our clients in transforming their businesses and effectively managing operations in key areas such as Sales Performance, Repair Optimization, Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. Our global teams utilize industry expertise and innovative technology to design and deliver customized, sustainable solutions that optimize operations and enhance customer engagement.

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