About the job
The Program Manager plays a pivotal role in overseeing the comprehensive management of ongoing programs, encompassing planning, organization, development, staffing, leadership, and control of program activities.
Key Responsibilities
- Lead and cultivate the program team by building, managing, and inspiring members as needed. Provide coaching and mentorship to enhance team maturity and authority.
- Oversee the program budget, ensuring expenses are tracked against forecasts and that anticipated benefits are realized throughout the program lifecycle.
- Plan the entire program from start to finish, actively monitoring and reporting on progress.
- Identify challenges and proactively initiate corrective actions as needed.
- Communicate effectively and regularly with all stakeholders, both within the team and the larger organization.
- Take ownership of the benefits realization plan, ensuring it aligns with organizational goals.
- Coordinate the management of multiple related projects aimed at achieving strategic business objectives. Approve project plans from teams, negotiating work packages as necessary, ensuring timely, quality, and budget-compliant delivery.
- Manage and resolve interdependencies among program projects.
- Implement a robust risk management process from the outset, effectively managing program risks.
- Ensure high-quality standards by integrating quality processes at the program's inception.
- Report on the overall program status to the steering group at regular intervals and on an ad-hoc basis.
- Accountable for the deliverables from third-party collaborators as required.
- Collaborate closely with Quality Assurance as needed.
- Develop and maintain a comprehensive program plan that illustrates the integration of key deliverables.
- Establish governance and operational practices for the program team.
- During Pilot Implementation 1, act in the capacity of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.

