About the job
Join the dynamic team at CMG Marketing, a leading full-service marketing agency specializing in contact center and program management solutions. We are in search of a talented Program Administration and Customer Service Specialist who is dedicated to excellence and eager to contribute to our clients' success. In this pivotal role, you will provide essential administrative and operational support to our programs, delivering outstanding customer service to ensure our clients achieve their objectives. This is a full-time, in-office position located in the Don Mills area, reflecting our commitment to collaboration and teamwork.
Key Responsibilities
- Facilitate the daily administration of programs, including data entry, tracking, and reporting.
- Address and resolve customer inquiries, complaints, and issues promptly and professionally via phone and email.
- Oversee program schedules to guarantee timely execution and delivery of all components.
- Collaborate effectively with clients, stakeholders, and team members to meet program goals and objectives.
- Assist in the development and implementation of programs, ensuring all administrative and reporting tasks are efficiently managed.
- Keep accurate and updated program files, records, and databases.
- Contribute to enhancing program processes and procedures for improved efficiency and effectiveness.

