Program Administration and Customer Service Specialist

Join the dynamic team at CMG Marketing, a leading full-service marketing agency specializing in contact center and program management solutions. We are in search of a talented Program Administration and Customer Service Specialist who is dedicated to excellence and eager to contribute to our clients' success. In this pivotal role, you will provide essential administrative and operational support to our programs, delivering outstanding customer service to ensure our clients achieve their objectives. This is a full-time, in-office position located in the Don Mills area, reflecting our commitment to collaboration and teamwork.Key Responsibilities Facilitate the daily administration of programs, including data entry, tracking, and reporting. Address and resolve customer inquiries, complaints, and issues promptly and professionally via phone and email. Oversee program schedules to guarantee timely execution and delivery of all components. Collaborate effectively with clients, stakeholders, and team members to meet program goals and objectives. Assist in the development and implementation of programs, ensuring all administrative and reporting tasks are efficiently managed. Keep accurate and updated program files, records, and databases. Contribute to enhancing program processes and procedures for improved efficiency and effectiveness.

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth

About Paddle Paddle helps digital product companies manage payments by acting as their Merchant of Record. This approach removes the need for multiple payment solutions and streamlines payment processes for clients. Backed by investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 5,000 software vendors in 245 territories worldwide. Role Overview: Channel Programs Specialist Based in Toronto, the Channel Programs Specialist designs and runs multi-channel programs to generate demand. This role focuses on leading ongoing campaigns and digital initiatives that improve operational efficiency and support revenue growth across different channels. What You Will Do Program Management: Plan, organize, and implement demand generation initiatives that turn awareness into qualified demand. Asset Production & Promotion: Work with teams to create and promote assets such as webinars, gated content, syndicated content, and lead generation tools to attract and convert quality leads. Performance Analysis: Analyze marketing data for each program, deliver weekly performance reports, and suggest new activities to improve results. Cross-Functional Collaboration: Coordinate with BDR and Sales teams to ensure smooth lead handoffs, gather feedback, and use it to refine programs. Pipeline Growth: Help improve sales efficiency and revenue by increasing both the quality and volume of MQLs, and by boosting conversion rates to SQLs and pipeline. Collaboration This role partners with several teams to deliver results: Primary Marketing Team Demand Generation: Develop strategies, reporting, and optimization to meet business goals. Revenue Marketing: Work together on integrated strategic campaigns. Web Team: Optimize website performance. PMM & Brand: Support messaging, positioning, content creation, brand needs, and compliance. Cross-Functional Teams BDR/Sales Team: Deliver and scale high-quality MQLs and drive ongoing improvements.

Join System Canada Technologies as a DataPower Administrator and Configuration Specialist. In this role, you will be instrumental in managing and configuring DataPower environments to ensure optimal performance and security. You will work closely with cross-functional teams to deploy solutions, monitor system health, and implement best practices.

Join shyftlabs as an Operations Manager in Administrative Services, where you will lead and optimize our administrative functions. You will be responsible for implementing efficient processes, managing team performance, and ensuring operational excellence.

Join the dynamic team at 9estr Handyman Service as an Administrative Clerk, where you'll support our backend operations with a positive attitude and a strong work ethic. We are seeking a motivated individual who can effectively collaborate with others or work independently. Strong communication and computer skills are critical for success in this role.Key Responsibilities:Manage the filing and document control system for efficient tracking of all documents.Facilitate communication regarding scheduling delays between customers and service technicians.Handle incoming calls professionally and courteously.Prioritize and organize the scheduling of services.Screen and answer incoming phone calls.Perform additional duties as necessary to support the team.

Join EntireHire and be part of an exciting team as we look for dedicated Bilingual Customer Service/Sales Specialists fluent in both French and English. In this dynamic role, you will engage with customers, providing exceptional service and support while driving sales. Your ability to communicate effectively in both languages will be crucial in ensuring customer satisfaction and achieving sales targets.

Become a pivotal member of our dynamic and expanding team, collaborating closely with forward-thinking talent acquisition professionals and industry leaders worldwide. Your contributions will enable organizations to leverage hiring as a strategic asset. In this role, you will act as a trusted advisor, employing a consultative approach to empower our clients to achieve long-term success as top-tier hiring organizations by utilizing the powerful Lever product suite.We are in search of an exceptionally organized and meticulous Certification Program Manager to bolster our Customer Education team. In this capacity, you will spearhead the development and management of our certification program, ensuring its adherence to industry standards and best practices. Your proficiency in program management, instructional design, and customer education will be instrumental in the success of our certification initiatives.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Position: Service Delivery Director / Program DirectorLocation: Toronto, ONEmployment Type: Full-time / PermanentRole Overview: As a pivotal member of our team, you will oversee all facets of service delivery for our Canadian clientele. Your primary responsibilities will include ensuring the successful execution of projects within the agreed-upon financial parameters, optimizing profitability of ongoing engagements, and enhancing client satisfaction to foster referrals. Strong leadership and people management skills are essential as you navigate complex project landscapes.Key Responsibilities:Lead the successful execution of projects, ensuring adherence to budgetary constraints and revenue targets.Implement strategies to improve profitability of ongoing projects.Establish and maintain strong client relationships to enhance client satisfaction and referrals.Manage and mentor delivery teams, ensuring high performance and accountability.Engage in direct discussions with senior management regarding project statuses, negotiations, and steering committee meetings.Qualifications:15-25 years of experience in software delivery within Canada, preferably in the Banking, Financial Services, and Insurance (BFSI) sector.Experience in Global Transaction Banking (GTB), particularly in payment solutions, is highly desirable.Proven track record of managing multi-project line management and accountability for functional units.Experience with onshore/offshore delivery models and product delivery specifically tailored for financial services organizations.Strong client communication and management skills.Compensation will include both fixed and variable components based on key result areas.

Aviso Wealth:At Aviso Wealth, we are passionate about enhancing the financial prosperity of Canadians. As a top-tier wealth management firm, our commitment to leadership, innovation, collaboration, accountability, and community engagement sets us apart. You'll find that our talented professionals embody these values daily, fostering a dynamic 'oneaviso' culture. If you're in search of engaging and fulfilling work at a company that prioritizes its people, explore what Aviso has to offer by visiting www.aviso.ca.Exciting Opportunity:We are currently seeking a Bilingual Trade Services Administrator to join our Trade Services team for a 12-month term.In this role, you will report to the Supervisor of Trade Services and will be responsible for managing mutual fund trade processing and settlement, overseeing GIC transactions, executing trade corrections, and ensuring compliance with regulatory and internal standards. This role requires sound judgment to resolve issues as they arise.Who You Are:Client-Focused: You prioritize client needs and champion service excellence, striving to deliver client-centric solutions and nurturing strategic partnerships that position Aviso Wealth as a trusted advisor.Results-Driven: You are dedicated to achieving goals and embrace opportunities for improvement. You take ownership of your work, learn from setbacks, and are always looking for ways to enhance your performance.Team Player: You thrive in collaborative environments, contributing to team success and encouraging a culture of trust and inclusion to foster effective relationships within and outside the organization.Your Daily Responsibilities:Ensure daily settlement totals align with the central depository.Manage daily settlement reports and facilitate fund movement for transaction settlements.Monitor trade rejections and transactions, identifying and rectifying issues within the system or notifying the appropriate contacts.

Aviso :Chez Aviso, nous sommes déterminés à améliorer le bien-être financier des Canadiens. En tant qu'entreprise de gestion de patrimoine de premier plan, nous prônons le leadership, l'innovation et la responsabilité, tout en mettant l'accent sur le partenariat et l'engagement communautaire. Vous constaterez que notre culture dynamique et nos employés dévoués font toute la différence et nous distinguent dans le secteur. Si vous recherchez un environnement de travail stimulant axé sur les valeurs humaines, explorez les opportunités que nous offrons sur notre site www.aviso.ca/fr.Le défiNous recherchons un(e) Administrateur(trice) de Succession pour rejoindre notre équipe des opérations. Sous la supervision du responsable de la Fiscalité, des Successions et des Déclarations, vous serez chargé(e) de traiter les règlements de succession et de préparer les déclarations fiscales pour les comptes enregistrés et non enregistrés, conformément aux directives de l'OCRI (anciennement OCRCVM et ACFM) et nos lignes directrices sur les fiduciaires.Qui vous êtes :Service — Vous placez les besoins du client au cœur de vos préoccupations, offrant des solutions centrées sur le client tout en établissant des partenariats stratégiques pour faire d'Aviso un conseiller de confiance.Exécution — Vous êtes déterminé(e) à atteindre vos objectifs, prêt(e) à saisir les opportunités et à améliorer continuellement vos compétences.Collaboration — Vous êtes un(e) joueur(euse) d'équipe, contribuant activement aux objectifs communs et favorisant un environnement de travail collaboratif.

Join the Future of Banking!At eqbank, we strive to challenge traditional banking norms by crafting innovative financial solutions that cater to the needs of Canadians. Our mission is driven by a dynamic team of creative thinkers who are dedicated to transforming the banking experience.If you're enthusiastic about reshaping the landscape of banking while enjoying a collaborative work environment, this is the opportunity you've been waiting for!As a rapidly growing institution, we proudly serve over 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™. With a legacy spanning more than 50 years, we are committed to driving meaningful change in the banking industry to enhance the lives of our customers. Our EQ Bank digital platform has been recognized as one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The Deposit Services Administrator plays a crucial role within our Deposit Services team. Responsibilities include compliance review and assessment, problem resolution, customer and broker communication, data entry, and quality assurance. The ideal candidate will demonstrate a high degree of accuracy and a commitment to delivering exceptional customer service with professionalism.

At Tim Hortons Foundation Camps, we strive to empower youth from underserved communities to unlock their potential through enriching overnight camp experiences. Our programs are designed to foster social, emotional, leadership, and innovative skills, encouraging behaviors such as volunteerism and a commitment to learning. Our goal is to help young individuals become engaged citizens, academically successful, and ready to transition into adulthood.As a force for positive change, we are dedicated to personal and professional growth for both our youth participants and teammates. We equip young people with the skills necessary to open doors to their futures, shaping them into leaders who contribute to stronger communities.Role OverviewThe Community Program Specialist is key in planning, directing, implementing, and supervising our Community Programs at schools and community spaces within the designated region. This role ensures that all participants enjoy a high-quality program experience that has a lasting impact. By leveraging expertise in youth development, outdoor and experiential education, and program quality systems, the Specialist will provide guidance, coaching, and support to both their direct reports and the youth we serve.Is This Position Right for You?This role is ideally suited for current or former educators, outdoor educators, experiential learning professionals, or other youth development specialists. If you thrive in engaging young people through hands-on, creative methods—especially in classroom environments—and have a passion for helping them develop leadership and life skills, this position offers meaningful, mission-driven work with a lasting impact.Work LocationThis position is based in Toronto, with daily travel required within the assigned geographic areas of Central or West Toronto. The role will involve remote working from Toronto, with occasional travel to the Home Office located in St. George, Ontario.Employment TypeThis is a permanent role. The expected start date is September 3, 2026. The biweekly salary during active employment from September to June will range from $2307.00 to $2692.00, subject to applicable legislative deductions. Please note that an annual temporary layoff is anticipated during summer months.

Position: Windows Technical SpecialistJoin our dynamic team as a Windows Technical Specialist, where your expertise will play a crucial role in managing and optimizing our Windows systems. We are looking for a proactive individual with a minimum of 5 years of experience in Windows system administration. Familiarity with Linux systems is a valuable asset.Your responsibilities will include: understanding application design and hosting architecture, including databases, web servers, and application servers. You will need to have hands-on experience with application servers such as IIS and WebSphere.The ideal candidate will demonstrate strong planning skills for infrastructure-related activities, ensuring successful implementation and maintenance. You should be adept at collaborating with multiple stakeholders and possess excellent negotiation skills.We value independence and resourcefulness, so you should be capable of executing detailed plans with minimal supervision. Your ability to coordinate and facilitate collaboration among various teams will be essential for the successful execution of our projects.Please note that occasional support during off-hours may be required.

Role Overview Varicent is seeking a Senior Customer Education Specialist based in Toronto, Canada. This role focuses on strengthening customer education by building and delivering training programs that help clients get the most from Varicent solutions. What You Will Do Design and develop training programs for a range of customer groups Create engaging content and interactive learning experiences Implement educational initiatives that support clients in using Varicent products effectively Who You Are Bringing experience in customer education, you know how to tailor training and materials to meet the needs of different audiences. Your approach combines creativity with practical know-how to help customers succeed.

Join a ChallengerAt Equitable Bank, we redefine traditional banking by providing innovative solutions tailored for Canadians. Our mission is driven by a dynamic team of forward-thinkers who thrive on challenging the status quo. If you're eager to reshape the future of banking while enjoying your work, this role could be your next significant opportunity.With over 800,000 customers across Canada, Equitable Bank, known as Canada's Challenger Bank™, has been a part of the financial landscape for over 50 years. Our subsidiary, Concentra Bank, partners with credit unions serving more than six million members. Together, we manage assets exceeding $142 billion, all while striving to transform Canadian banking and enhance people's lives. Our EQ Bank digital platform has consistently ranked among the top banks in Canada on the Forbes World's Best Banks list since 2021.The RoleThe Defaults Administrator plays a crucial role in our operations by executing various administrative tasks related to the preparation of default statements and the processing of delinquent loan payments. This position entails accurately entering information into software applications for reporting purposes. You will provide essential support to Default Officers and Managers, focusing on both residential and commercial mortgages. This role also includes working towards monthly targets established by management.

The Transfer Administrator at aviso manages and processes transfer requests, ensuring each step meets company policies. This position supports smooth transitions and aims to deliver a positive experience for everyone involved in the transfer process. Role overview This role focuses on handling transfer requests from start to finish. Attention to detail and a commitment to organizational standards are essential. The Transfer Administrator works closely with stakeholders to maintain accuracy and compliance throughout the process. Key responsibilities Process transfer requests in line with internal guidelines Monitor compliance with company policies during each transfer Support stakeholders by ensuring clear communication and timely updates Location This position is based in Toronto, Ontario, Canada.

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

Role Overview University Health Network is hiring an Office Administrator in Toronto. This position supports operations for Altum Health and Connected Care. The role calls for strong organizational skills and a proactive approach to daily tasks. What You Will Do Coordinate office activities to keep operations running smoothly Support administrative processes across Altum Health and Connected Care Help maintain an organized and efficient work environment What We’re Looking For Experience in office administration or healthcare administration Strong organizational skills Proactive attitude and attention to detail Commitment to high standards in healthcare support