Program Administration and Customer Service Specialist

About Paddle Paddle helps digital product companies manage payments by acting as their Merchant of Record. This approach removes the need for multiple payment solutions and streamlines payment processes for clients. Backed by investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 5,000 software vendors in 245 territories worldwide. Role Overview: Channel Programs Specialist Based in Toronto, the Channel Programs Specialist designs and runs multi-channel programs to generate demand. This role focuses on leading ongoing campaigns and digital initiatives that improve operational efficiency and support revenue growth across different channels. What You Will Do Program Management: Plan, organize, and implement demand generation initiatives that turn awareness into qualified demand. Asset Production & Promotion: Work with teams to create and promote assets such as webinars, gated content, syndicated content, and lead generation tools to attract and convert quality leads. Performance Analysis: Analyze marketing data for each program, deliver weekly performance reports, and suggest new activities to improve results. Cross-Functional Collaboration: Coordinate with BDR and Sales teams to ensure smooth lead handoffs, gather feedback, and use it to refine programs. Pipeline Growth: Help improve sales efficiency and revenue by increasing both the quality and volume of MQLs, and by boosting conversion rates to SQLs and pipeline. Collaboration This role partners with several teams to deliver results: Primary Marketing Team Demand Generation: Develop strategies, reporting, and optimization to meet business goals. Revenue Marketing: Work together on integrated strategic campaigns. Web Team: Optimize website performance. PMM & Brand: Support messaging, positioning, content creation, brand needs, and compliance. Cross-Functional Teams BDR/Sales Team: Deliver and scale high-quality MQLs and drive ongoing improvements.

The Senior Channel Sales Engineer at Sophos Ltd. serves as the technical lead for a major national partner, with a focus on both pre-sales support and technical enablement. This Toronto-based role centers on building strong relationships with partners and helping drive mutual business growth. The position requires significant experience working with channel partners and the ability to operate independently in a partner-focused environment. What you will do Lead technical enablement efforts for a key national partner, ensuring they have the skills and resources to succeed with Sophos solutions Support pre-sales activities by addressing technical questions and helping partners position Sophos offerings Apply deep knowledge of cybersecurity, especially Managed Detection and Response (MDR), threat detection, and incident response Assist partners in selling and deploying Sophos products and services Accelerate strategic partner growth across North America Report directly to the Director of Sales Engineering – Channel Role requirements Extensive experience in channel sales engineering or a similar technical partner-facing role Strong understanding of cybersecurity, with expertise in MDR, threat detection, and incident response Ability to work independently and build lasting partner relationships Based in the Greater Toronto Area This position plays a key part in expanding the technical capabilities of partners, supporting their success, and increasing adoption of Sophos products and services.

Join Halcyon as a Channel Account Manager in Toronto, where you'll play a pivotal role in nurturing and expanding our partner relationships. You will be responsible for driving sales initiatives and ensuring the success of our channel partners through strategic planning and execution.Your expertise will be essential in identifying new business opportunities and collaborating with cross-functional teams to enhance our product offerings and customer satisfaction.

About AvePoint:Beyond Secure. AvePoint stands as a global leader in data security, governance, and resilience, transcending traditional solutions to establish a strong data foundation. This empowers organizations worldwide to collaborate with confidence. Over 25,000 customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. Our global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To explore more, visit www.avepoint.com.At AvePoint, we are dedicated to investing in our team. Agility, passion, and collaboration empower us to excel and nurture a culture that allows you to shape your career, make an impact, and seize your future. Unleash the power of yourself!

Join the SUBPAC Team!SUBPAC Inc. is on the lookout for an innovative and data-driven Channel Marketing & Sales Manager to elevate our presence in the retail sector, foster customer growth, and enhance our sales pipeline. In this role, you will craft, execute, and assess targeted marketing strategies tailored to individual retailers, along with managing promotions and accounts. You will also serve as a brand ambassador for SUBPAC across all retail and online channels.As a pivotal member of our sales and marketing team, you will collaborate closely with sales partners and reseller accounts to boost product awareness, sell-through, and market share for SUBPAC products globally.Key Responsibilities:Design and implement retail marketing strategies for SUBPAC, including budget management and priority setting across various accounts.Create tailored plans for retailers to ensure success, including both online and offline promotions, programs, merchandising, displays, contests, and training initiatives.Oversee the development and execution of in-store merchandising and displays, ensuring alignment with brand guidelines and objectives.Identify and help implement training programs within assigned accounts.Conduct ROI analysis to ensure our channel marketing initiatives achieve maximum effectiveness within budget constraints.Become proficient in the marketing strategies of our retail and e-tail partners, developing strong relationships and a deep understanding of their business drivers.Gain insights into consumer behavior and purchasing patterns.Lead the creation of innovative retail programs that define SUBPAC and our groundbreaking products.Manage specific projects as assigned by the team.

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matters most to them. Full-time roles at Gusto include a competitive salary, equity in the form of RSUs, and a comprehensive benefits package. Compensation depends on role, level, and location. More information can be found in Gusto’s Total Rewards philosophy. AI is central to Gusto’s operations. Team members are encouraged to use AI tools relevant to their responsibilities and to keep their skills current as technology evolves. Experience with AI will be evaluated during the interview process. Role overview Word-of-mouth drives growth for many small businesses, and Gusto’s customers are strong advocates. The Director of Customer Referral & Emerging Channels will turn this advocacy into a scalable customer acquisition strategy. This leader will oversee programs that encourage referrals, activate testimonials, and test new communication channels such as chat. AI tools will be used to identify potential advocates, personalize outreach, and detect signals that point to likely referrers. Collaboration with the AEO team is key, as this role coordinates innovative strategies across the sales funnel. The position is well suited for someone who enjoys refining existing programs and launching new ones, always with an eye on unlocking growth within Gusto’s customer community. Demand Generation Team The Demand Generation team is responsible for driving qualified leads and customer growth across all channels. They work closely with Sales, Product, and RevOps to create scalable programs that deliver measurable results. The team values experimentation and combines creative thinking with analytical rigor. The Director will lead a group of marketers focused on supporting small businesses and improving their approach to growth marketing. Locations Denver, CO San Francisco, CA New York, NY Las Vegas, NV Atlanta, GA Phoenix, AZ Toronto, ON Chicago, IL

Join a Revolutionary Banking InstitutionAt Equitable Bank, we don't conform to traditional banking practices. Instead, we embrace creativity to deliver innovative banking solutions tailored for Canadians.Our journey is propelled by a dynamic team of agile thinkers dedicated to challenging the status quo. If you're eager to reshape the future of banking while enjoying your work, this role may be your next significant career step.With over 800,000 customers across Canada and a legacy spanning more than 50 years, Equitable Bank, known as Canada's Challenger Bank™, is committed to driving change in the financial sector. Our wholly-owned subsidiary, Concentra Bank, partners with credit unions serving over six million members. Together, we manage over $142 billion in assets, all with a mission to enhance the lives of Canadians. Since 2021, our EQ Bank digital platform has been recognized as one of the top banks in Canada by Forbes.Your Role The Regional Channel Manager for Reverse Mortgages will spearhead the development and execution of our strategies for the Reverse Mortgage sector. Since 2018, we have focused on empowering Canadians to retire on their own terms through our “decumulation” products, with the Reverse Mortgage being a pivotal offering in this initiative. In this position, you will shape sales strategies, foster relationships with new and existing referral partners, provide essential training, and engage with borrowers to support their origination activities. Management will set annual sales targets, and you will oversee all sales efforts to ensure these objectives are achieved. Success in this role requires a thorough understanding of Equitable Bank’s product offerings and the broader retirement financing landscape to cultivate prospective deals and partnerships. Independent judgment will be essential in executing the responsibilities outlined.

About Us:At Financeit, we are a leading provider of point-of-sale financing, catering to some of the most prominent home improvement and retail organizations across Canada. Our innovative platform empowers businesses to enhance their sales capabilities by providing customers with attractive monthly payment options for significant purchases, whether it's a home improvement project, vehicle acquisition, or retail shopping.We foster an environment where your contributions truly matter. With a culture grounded in collaboration, inclusivity, fairness, and respect, Financeit is not just a workplace; it's a community. If you resonate with our values and are eager to make a meaningful impact, we invite you to explore this opportunity with us.Position Overview:Are you passionate about leveraging data and technology to simplify complex challenges? Do you have a keen interest in the realms of indirect consumer lending, capital markets, and fintech? If so, this role is tailored for you! As the Senior Manager of Commercial & Channel Risk Strategy, you will be pivotal in shaping risk management strategies for our key verticals, focusing on home improvement and powersports lending.Reporting to the Director of Risk Strategy, you will spearhead initiatives to develop robust channel risk management frameworks, optimize profitability, and mitigate risk across our product offerings, including multi-stage project financing. Your exceptional analytical skills and strategic mindset will be essential as you navigate this dynamic landscape.If you possess outstanding collaboration and communication skills, along with a sense of fun, we want to hear from you!

At Tim Hortons Foundation Camps, we strive to empower youth from underserved communities to unlock their potential through enriching overnight camp experiences. Our programs are designed to foster social, emotional, leadership, and innovative skills, encouraging behaviors such as volunteerism and a commitment to learning. Our goal is to help young individuals become engaged citizens, academically successful, and ready to transition into adulthood.As a force for positive change, we are dedicated to personal and professional growth for both our youth participants and teammates. We equip young people with the skills necessary to open doors to their futures, shaping them into leaders who contribute to stronger communities.Role OverviewThe Community Program Specialist is key in planning, directing, implementing, and supervising our Community Programs at schools and community spaces within the designated region. This role ensures that all participants enjoy a high-quality program experience that has a lasting impact. By leveraging expertise in youth development, outdoor and experiential education, and program quality systems, the Specialist will provide guidance, coaching, and support to both their direct reports and the youth we serve.Is This Position Right for You?This role is ideally suited for current or former educators, outdoor educators, experiential learning professionals, or other youth development specialists. If you thrive in engaging young people through hands-on, creative methods—especially in classroom environments—and have a passion for helping them develop leadership and life skills, this position offers meaningful, mission-driven work with a lasting impact.Work LocationThis position is based in Toronto, with daily travel required within the assigned geographic areas of Central or West Toronto. The role will involve remote working from Toronto, with occasional travel to the Home Office located in St. George, Ontario.Employment TypeThis is a permanent role. The expected start date is September 3, 2026. The biweekly salary during active employment from September to June will range from $2307.00 to $2692.00, subject to applicable legislative deductions. Please note that an annual temporary layoff is anticipated during summer months.

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

About Maple Maple, founded in 2015, is a health technology company focused on making healthcare more accessible and effective for patients and providers. The company’s virtual care platform reaches nearly 4 million Canadians and connects them with a network of over 2,000 healthcare professionals. Maple works across several channels: direct-to-consumer (B2C), employers and private insurers (B2B), and public sector institutions (B2I). Maple has been recognized among Canada’s fastest-growing virtual care companies, earning spots on LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, and Globe & Mail’s Top Growing Companies. The culture values entrepreneurship, health, and well-being, with a focus on improving the healthcare system. Role Overview: Bilingual Client Success Associate – Channel Partnerships This role sits on the Channel Partnerships team in Toronto, Ontario. The team manages major commercial distribution channels, working closely with insurance providers and benefits brokers to deliver Maple’s virtual care services to their members. The Bilingual Client Success Associate (French/English) takes ownership of a partner portfolio, acting as the main point of contact. The position involves guiding partners from the moment a program is signed through to launch and ongoing support. Responsibilities include leading bilingual meetings, handling renewals, and troubleshooting issues independently. This position suits someone who enjoys building relationships, managing complex workflows, and growing as a client success professional. Key Responsibilities Act as the main day-to-day contact for a portfolio of channel partners, driving engagement and responsiveness. Oversee program launches, ensuring all technical and administrative steps are completed so members can access care without obstacles. Lead business reviews and maintain daily communications in both French and English, serving as a trusted contact for partners across Canada, including Quebec. Manage renewals: track timelines, prepare renewal materials, and coordinate pricing, contract, and eligibility details in an organized, proactive manner. Handle operational aspects of partnerships, such as eligibility management and billing cycles.

Become a pivotal member of our dynamic and expanding team, collaborating closely with forward-thinking talent acquisition professionals and industry leaders worldwide. Your contributions will enable organizations to leverage hiring as a strategic asset. In this role, you will act as a trusted advisor, employing a consultative approach to empower our clients to achieve long-term success as top-tier hiring organizations by utilizing the powerful Lever product suite.We are in search of an exceptionally organized and meticulous Certification Program Manager to bolster our Customer Education team. In this capacity, you will spearhead the development and management of our certification program, ensuring its adherence to industry standards and best practices. Your proficiency in program management, instructional design, and customer education will be instrumental in the success of our certification initiatives.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

About Clutch:At Clutch, we are on a transformative journey to redefine the car buying, selling, and ownership experience. As Canada's largest online used car retailer, we provide a hassle-free car buying experience that allows customers to explore a wide range of vehicles from their homes. With a focus on convenience, we deliver vehicles directly to our customers' doors, backed by a 10-Day Money-Back Guarantee. This is just the beginning of what we offer! Recognized for our rapid growth by the Globe & Mail and Deloitte, we are expanding our talented team and looking for motivated individuals to join us.Founded in 2017 and headquartered in Toronto, we proudly serve Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Supported by prestigious investors like D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90, we invite you to learn more about us at clutch.ca.

Vantage Analytics is hiring a Senior Program Manager to coordinate project delivery across product and engineering teams. This is a remote position based in Toronto. The role centers on managing dependencies, reducing risks before they affect progress, and keeping stakeholders in sync with realistic, data-driven timelines. What you will do Validate team capacity and align project dependencies to maintain a steady delivery pace. Manage a master release calendar, tracking major milestones across product areas. Lead weekly meetings with engineering leads to identify and resolve blockers or dependencies. Spot projects at risk early and work with product managers to address issues before they escalate. Standardize and document handoffs between client services, product, and engineering teams. Monitor team performance metrics to give leadership accurate delivery forecasts and insights into market opportunities. Step in to facilitate decisions and resolve delays when operational roadblocks occur. Requirements 5+ years of experience in program management or technical project management, ideally in AdTech, MarTech, or a fast-growing SaaS company. Proven track record managing complex projects with multiple interdependencies. Hands-on experience with Jira (Advanced Roadmaps), Confluence, and project visualization tools. Preferred experience Background in Retail Media environments is a strong plus. Vantage Analytics supports enterprise retailers in activating advertising strategies across onsite, offsite, and in-store channels. With teams in North America and Asia-Pacific, Vantage helps retailers build and scale media networks using advanced technology.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. Our mission is to secure this transformative approach by developing a trusted and neutral infrastructure that organizations can rely on to navigate this new era safely. This endeavor requires a passionate and innovative mindset to tackle complex challenges with significant real-world implications. We are in search of proactive builders and leaders who value speed, urgency, and excellence in execution.If you share our vision, we invite you to discuss this exciting opportunity with us.The Customer First TeamOur team consists of experts in Identity and Access Management (IAM), dedicated to maximizing the potential of the Okta IAM platform for our customers, businesses, and organizations. We focus on delivering rapid time-to-value in adoption and usage while promoting scalability and agility. Join us as we work towards a future where identity truly belongs to you.Role SummaryReporting to the Manager of Partner & Education Services, you will serve as a crucial technical subject matter expert, responsible for crafting and developing impactful learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role emphasizes designing comprehensive learning journeys that facilitate the successful deployment, operation, and adoption of solutions in real-world applications.In collaboration with the Delivery, Enablement, Partner, and Product teams, you will ensure that our customers and partners have the hands-on resources and technical guidance necessary to excel in a dynamic ecosystem. The ideal candidate is enthusiastic about technology and education, possessing the ability to translate intricate product features into straightforward, actionable training and documentation for both developer and administrator audiences. By creating exceptional learning experiences, you will play a pivotal role in accelerating customer time-to-value, enhancing partner-driven revenue, and improving overall customer satisfaction.Key ResponsibilitiesTechnical Lab Development: Design, maintain, and support interactive lab environments that reinforce learning through practical application, focusing on understanding the 'why' behind the 'how.'New Product Readiness: Serve as a technical subject matter expert for new product launches, transforming complex features into easily digestible content for our customers and partners.Subject Matter Expert: Stay informed on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a comprehensive technical understanding of Okta and Auth0.

Role Overview The University Health Network is hiring an Inventory Implant Specialist for its Surgical Program in Toronto. This full-time position focuses on managing inventory for surgical implants, making sure all required materials are on hand for procedures. What You Will Do Oversee inventory levels for surgical implants Ensure timely availability of materials needed for surgeries Support smooth inventory processes through strong organization and attention to detail Location This role is based in Toronto.

As the Program Director for Enterprise Solutions at Spectrum Healthcare, you will lead innovative projects that enhance our IT capabilities across the organization. Your expertise will guide teams in implementing cutting-edge solutions to improve patient care and streamline processes. You will collaborate with cross-functional teams to deliver impactful results that align with our strategic goals.