Professional Services Operations Analyst I

About Hevo:Hevo is an innovative, user-friendly, and robust No-code Data Pipeline platform designed to help businesses unify their data across various software for accelerated analytics.Serving over 2000 data-driven companies, including industry leaders like Postman, Zepto, ThoughtSpot, Whatfix, Shopify, and DoorDash, Hevo streamlines complex data integration tasks, allowing data teams to focus on extracting valuable insights and propelling their businesses forward.Hevo's mission is clear and ambitious: to create technology from India for the global market that is easy to adopt and accessible, empowering everyone to harness the full potential of their data.Headquartered in San Francisco and Bangalore, Hevo has experienced remarkable growth since its inception, tripling its team and expanding its customer base twentyfold in just two years. With $42 million in funding from Sequoia India, Hevo is entering a new phase of rapid growth.At Hevo, we pride ourselves on our thoughtful and collaborative problem solvers who are dedicated to making a positive impact on the lives of our customers, colleagues, and their own personal growth.If you are passionate about shaping the future of technology, Hevo is the right place for you.What You Will Do:In this role, you will ensure the successful execution of engineering processes through Jira administration, governance of reliability, automation of workflows, and data-driven reporting. You will empower engineering teams to operate with precision, efficiency, and transparency by maintaining accurate operational data, enhancing workflows, and creating dashboards for real-time insights.

Primary ResponsibilitiesTechnical Support OperationsDeveloping and sustaining technical configurations and their prerequisites within our configuration management tool.Overseeing the claims investigation process alongside the necessary tools.Taking ownership of operational reporting metrics, conducting root cause analysis on performance, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions align with the required business operations Service Level Agreements (SLAs).Offering support, technical solutions, and expertise to maintain a robust operating service model.Generating and executing reports.Resubmitting claims when necessary.Managing files and providing associated support.Proactively monitoring dashboards and alerts. Cross-Functional CollaborationEngaging professionally and effectively with users, stakeholders, and technical teams to identify issues and provide solutions.Delivering regular updates regarding operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & GovernanceMaintaining support documentation, knowledge articles, and standard operating procedures.Vendor & Partner AlignmentCommunicating with partners and vendors as necessary to resolve and escalate issues.Maintaining up-to-date contact information.Raising tickets with vendors and taking corrective actions post-investigation.

Role Overview Syngenta Group is seeking a Procurement Operations Analyst in Pune. This role focuses on improving procurement processes and supporting operational efficiency across teams. The position requires close collaboration with different departments to help strengthen procurement strategy and execution. What You Will Do Work with internal teams to streamline procurement activities Analyze procurement workflows to identify areas for improvement Support efforts to enhance cost efficiency within procurement operations Key Skills Strong analytical thinking Collaboration across functions Attention to process optimization

Role Overview Ensono is hiring a Data Analyst for the Operations team in Pune, India. This role focuses on analyzing operational data and delivering insights that help improve how the business runs. Attention to detail and a knack for translating data into practical steps are important in this position.

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

QAD Inc. is seeking an IT Application Operations Analyst in Pune. This position focuses on maintaining and optimizing IT applications to support business operations. Role overview The analyst works closely with teams across the company to keep applications running smoothly. Daily tasks involve monitoring application performance, identifying issues, and supporting users as needed. Key responsibilities Collaborate with cross-functional teams to address application-related challenges Monitor and support the performance of IT applications Contribute to ongoing optimization and maintenance efforts Impact This role helps ensure reliable application operations, supporting QAD Inc.'s business processes and making a direct impact on day-to-day efficiency.

As a Level 2 Technical Support Analyst at EVERSANA, you will be an integral part of our Digital & Technology team, dedicated to enhancing operational efficiency and providing expert technical support. Your primary responsibilities will include:Technical Support Operations:Creating and maintaining precise technical configurations within our configuration tool.Overseeing the claims investigation process and associated tools.Owning operational reporting metrics, performing root cause analysis on performance issues, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions comply with established business operations Service Level Agreements (SLAs).Providing support and technical solutions to uphold an effective operating service model.Generating and analyzing reports.Resubmitting claims as needed.Managing files and providing ongoing support.Proactively monitoring dashboards and alerts.Cross-Functional Collaboration:Communicating professionally and effectively with users, stakeholders, and technical teams to identify issues and deliver effective solutions.Providing regular updates on operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & Governance:Maintaining support documentation, knowledge articles, and standard operating procedures to ensure consistent service delivery.Vendor & Partner Alignment:Engaging with partners and vendors as necessary to resolve and escalate issues.Maintaining updated contact information.Raising tickets with vendors and taking appropriate action post-investigation.

We are seeking a skilled Business Analyst to join our Customer Operations team at Assent. In this role, you will play a crucial part in analyzing and optimizing operational processes to enhance customer satisfaction and drive efficiency. You will collaborate with cross-functional teams to identify opportunities for improvement and implement data-driven solutions.

Role OverviewThe Product Operations Analyst is integral to facilitating streamlined, data-centric product delivery. This role is dedicated to offering delivery insights, automating reporting processes, and fostering operational transparency across product teams. The analyst engages with stakeholders from Product, Engineering, and Delivery to ensure that metrics, tools, analytics, and agile methodologies scale effectively. This collaboration empowers informed decision-making throughout the entire product lifecycle.Key ResponsibilitiesDelivery Metrics & InsightsGather, analyze, and interpret delivery metrics to monitor performance, outcomes, and trends across product teams.Offer insights and recommendations to enhance delivery predictability, transparency, and operational decision-making.Generate analytics on release performance, throughput, flow efficiency, capacity, and agile health.Automation & Reporting EnablementAutomate manual reporting, document generation, and release communications leveraging AI, Jira APIs, and Power BI.Create and maintain dashboards and reports for teams, Product Owners, and leadership.Ensure that reporting and analytics adhere to internal governance, audit, and external standards.Jira Administration & Agile SupportManage core Jira administration, including user permissions, project configuration, issue types, workflows, fields, and automation.Configure and optimize Scrum and Kanban boards utilizing JQL, filters, swimlanes, columns, and quick filters.Facilitate consistent agile practices across teams, covering backlog structure, sprint setup, estimation, and Kanban flow.Tooling, AI & Platform GovernanceAssess and implement Atlassian Marketplace applications and AI-enhanced capabilities (e.g., Smart JQL, AI-assisted issue creation, Rovo agents).Support tooling integrations, migrations, and upgrades.Establish and uphold standards for Jira configuration, documentation, and platform health.Monitor Jira performance, scalability, and reliability within enterprise environments.

Who We AreAddepar is a leading global data and AI platform that empowers investment professionals to transform complex financial information into actionable insights. Our platform integrates portfolio, market, and client data into a comprehensive portfolio view, delivering AI-powered insights within investment and client workflows. Over 1,400 firms across nearly 60 countries utilize Addepar to manage and advise on approximately $9 trillion in assets. By partnering with nearly 650 software, data, and consulting partners, we facilitate seamless end-to-end investment operations for firms of all sizes. Our global footprint includes offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo.The RoleWe are excited to announce the launch of our Alternatives Product offering, enabling our clients to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents. This innovative solution combines proprietary machine learning technology with human oversight to ensure data quality and accuracy in handling Alternatives on our platform.As a vital member of the Addepar Data organization, the Alternatives Data Operations team is responsible for the meticulous human review of Private Funds documents, ensuring that clients’ Alternatives data is efficiently processed, validated, and accessible in a timely manner. The role involves reviewing Private Fund statements, correcting data extracted by our machine learning models, and reprocessing data in compliance with SLAs. Daily interaction with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Administrators), and other departments is essential to the success of our Alternatives offering.Applicants must possess legal authorization to work in India from the first day of employment. Please note that visa sponsorship is not available for this position.

Who We AreAddepar is a pioneering global data and AI platform that empowers investment professionals to translate intricate financial data into actionable intelligence. With a comprehensive view of portfolio, market, and client data, Addepar delivers AI-enhanced insights seamlessly integrated into investment and client workflows. Over 1,400 firms across nearly 60 countries rely on Addepar to manage and advise on assets nearing $9 trillion. Our open platform harmonizes with approximately 650 software, data, and consulting partners, facilitating end-to-end investment operations for firms of all sizes and complexities. Addepar proudly serves clients globally, with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo.The RoleThe Technical Data Analyst will play a crucial role in executing data migration, conversion, and validation projects for Addepar's clientele, utilizing established tools and processes. The ideal candidate should possess a robust understanding of financial portfolio data, foundational Python programming skills, excellent communication abilities, and a commitment to delivering high-quality results within project timelines.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

About CertifyOS:At CertifyOS, we are revolutionizing the healthcare industry by building an innovative infrastructure that powers next-generation provider data solutions. Our platform serves as the definitive source of truth for provider data, ensuring unparalleled accessibility and reliability, thereby facilitating a more efficient and innovative healthcare ecosystem.What differentiates us? Our state-of-the-art, API-driven, UI-agnostic management platform automates the processes of licensing, enrollment, credentialing, and network monitoring in ways never seen before. With seamless integrations into hundreds of primary sources, we provide exceptional visibility across the entire provider network management landscape. Our team boasts over 25 years of collective experience in developing provider data systems at Oscar Health, and we are supported by leading venture capital firms that align with our ambitious vision of creating a unique healthcare cloud that minimizes friction in provider data management.However, our success isn’t solely about technology; it’s about the talented individuals who drive it. At CertifyOS, we cultivate a meritocratic culture where every team member’s voice is acknowledged and celebrated. Our foundation rests on trust, transparency, and accountability, and we are committed to challenging conventional norms at every step. We invite passionate individuals like you to join us on this thrilling journey as we transform the landscape of healthcare data infrastructure.Role Overview:As an Operations Analyst, you will collaborate closely with your team leader to oversee the daily processing of provider credentials, licenses, and payer enrollment applications. You will engage cross-functionally with various teams to ensure seamless operational flow. This position is fully remote.

Join IPG Mediabrands as a Client Operations Delivery Analyst, where you will play a pivotal role in managing and optimizing our operations to ensure seamless delivery of marketing solutions for our esteemed clients. Collaborate with cross-functional teams to enhance client satisfaction and drive operational excellence in a dynamic work environment.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

Role overview Showpad seeks a Strategy & Operations Analyst with a focus on Partnerships to join its global Operations team in Pune. This position collaborates directly with the VP of Partnerships and also works independently within the Strategy & Ops group. Key responsibilities Develop and improve analytics using AWS QuickSight to enhance partner management. Expand reporting capabilities to deliver insights beyond standard metrics. Promote partner accountability by providing clear and actionable data. Contribute to accurate revenue forecasting for the partnerships area. Support data-driven strategic decisions to guide ongoing improvements. Location This role is based in Pune.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Join Assent as a Technical Lead in Data Engineering and play a pivotal role in transforming our data architecture. You will lead a talented team of data engineers, driving innovative solutions that enhance our data capabilities. Collaborate across teams to design, develop, and implement robust data pipelines and frameworks, ensuring data integrity and availability for analytical and operational needs.