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Professional Receptionist - £8.12 Per Hour with Free Travel Zones 1-6

On-site Full-time £8.12/hr - £8.12/hr

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Experience Level

Mid to Senior

Qualifications

Qualifications: Previous experience in a front office or hospitality role is preferred, strong communication and interpersonal skills, ability to multitask in a fast-paced environment, and a customer-focused approach.

About the job

JOB TITLE: Receptionist

DEPARTMENT: Front Office

REPORTING TO: Reception Manager

JOB SUMMARY: As a Receptionist, you will be the first point of contact for our guests, providing a warm and professional welcome. You will efficiently manage check-in and check-out services while assisting guests with their inquiries throughout their stay.

DRESS/APPEARANCE: Adherence to hotel grooming standards and personal hygiene is essential. Uniforms must be clean and well-presented at all times.

DUTIES AND RESPONSIBILITIES:

  • Maintain cleanliness and organization of the Front Office and surrounding areas.
  • Ensure a seamless and professional guest experience through effective management by the front of house team.
  • Review and follow up on information from the log book and handover documentation.
  • Stay informed about current room rates, packages, discounts, and promotions.
  • Develop thorough knowledge of the Front Office System, room types, hotel services, and operating hours.
  • Assist with making and modifying reservations.
  • Stay updated on the hotel’s occupancy status, arrivals, departures, and conferences.
  • Generate “Back Up Reports” for each shift.
  • Understand and follow mail, package, and message handling procedures.
  • Provide guests with accurate directions to hotel locations and guest rooms.
  • Notify the Guest Relations Department of VIP arrivals.
  • Facilitate room changes as necessary while following proper procedures.
  • Communicate with the housekeeping department regarding requests and current room availability.

About KBC Associates Limited

KBC Associates Limited is dedicated to providing exceptional service and a welcoming atmosphere for our guests. Join our dynamic team and be a part of creating memorable experiences in the heart of London.

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