About the job
JOB TITLE: Receptionist
DEPARTMENT: Front Office
REPORTING TO: Reception Manager
JOB SUMMARY: As a Receptionist, you will be the first point of contact for our guests, providing a warm and professional welcome. You will efficiently manage check-in and check-out services while assisting guests with their inquiries throughout their stay.
DRESS/APPEARANCE: Adherence to hotel grooming standards and personal hygiene is essential. Uniforms must be clean and well-presented at all times.
DUTIES AND RESPONSIBILITIES:
- Maintain cleanliness and organization of the Front Office and surrounding areas.
- Ensure a seamless and professional guest experience through effective management by the front of house team.
- Review and follow up on information from the log book and handover documentation.
- Stay informed about current room rates, packages, discounts, and promotions.
- Develop thorough knowledge of the Front Office System, room types, hotel services, and operating hours.
- Assist with making and modifying reservations.
- Stay updated on the hotel’s occupancy status, arrivals, departures, and conferences.
- Generate “Back Up Reports” for each shift.
- Understand and follow mail, package, and message handling procedures.
- Provide guests with accurate directions to hotel locations and guest rooms.
- Notify the Guest Relations Department of VIP arrivals.
- Facilitate room changes as necessary while following proper procedures.
- Communicate with the housekeeping department regarding requests and current room availability.

