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Product Support Engineer at Boomi | India

BoomiIndiaNew
Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in technical support or software engineering. Strong troubleshooting skills and a passion for problem-solving. Ability to communicate complex technical concepts clearly and effectively. Experience with integration platforms and cloud technologies is a plus.

About the job

Boomi’s Product Support Engineer role centers on helping customers resolve technical issues with the Boomi integration platform. This position supports clients by troubleshooting complex problems, identifying root causes, and providing solutions that keep operations running smoothly for more than 20,000 organizations worldwide.

What you will do

  • Work within a global, follow-the-sun support model to address urgent customer concerns efficiently
  • Communicate with customers and internal teams to troubleshoot, resolve, and document technical challenges
  • Collaborate with colleagues to deliver consistent support and share technical knowledge

Location and schedule

  • Begin remotely, with plans to transition to Boomi’s Hyderabad office in India
  • Standard working hours are 5:30 PM to 2:30 AM IST
  • The role requires flexibility and a proactive approach to customer support

Learn more about Boomi’s mission at boomi.com or explore open roles on the Boomi Careers page.

About Boomi

Boomi is a leader in intelligent connectivity, providing businesses with the essential tools to activate data and drive innovation. We are committed to building a more integrated world, making it easier for organizations to connect and automate their processes seamlessly.

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