Product Support Engineer at Adyen | San Francisco

Role overview The Product Support Analyst at Benchling works as part of the customer success team in San Francisco. The main goal is to help users get the most out of Benchling’s products, making sure they have a positive and productive experience with the platform. What you will do Answer user questions and address technical problems as they arise Assist with onboarding new customers to the Benchling platform Gather user feedback and communicate it to the product team This position helps ensure customers receive timely support and guidance, contributing to a smooth and supported journey as they use Benchling’s tools.

As a Strategic Account Executive at Benchling, you will play a pivotal role in driving our growth by building strong relationships with key clients in the life sciences industry. You will leverage your expertise to identify client needs and deliver innovative solutions that enhance their operational efficiency.Your responsibilities will include managing a portfolio of strategic accounts, collaborating with cross-functional teams, and developing tailored strategies to ensure client success and satisfaction.

Benchling creates software tools for scientists and biotech companies, supporting research and development across the globe. The platform serves more than 200,000 scientists, including teams at organizations like Sanofi and Moderna, as well as academic research labs. By connecting experiments, structured data, and AI-powered insights, Benchling works to reduce the time it takes for discoveries to reach real-world applications. Role overview This Software Engineer position focuses on integrating advanced scientific AI models into the Benchling platform. The main responsibility is to build a scalable system for hosting and managing scientific models, while also developing frameworks that allow model creators to bring their solutions into the Benchling environment. What you will do Develop and maintain a platform that supports scientific AI models at scale. Create frameworks that make it easier for model developers to contribute to Benchling. Experiment with new technologies to improve model integration and performance. Work closely with internal teams and external partners to deliver solutions. Help shape how scientists design molecules and apply AI in their research workflows. Location This role is based in San Francisco, CA.

Biotechnology is transforming the world around us—impacting the medicines we use, the crops we cultivate, the fabrics we wear, and the essential products we depend on daily. To keep pace with the rapid advancements in science, we need cutting-edge technology.At Benchling, our mission is to harness the potential of biotechnology. The most innovative biotech firms leverage Benchling’s R&D Cloud to facilitate the development of revolutionary products, shortening the time to key milestones and market entry.Join us in revolutionizing science through modern software solutions.ROLE OVERVIEWWe are a dedicated team focused on developing AI tools for scientists, including agents that automate repetitive tasks and models that enhance molecular design. Our aim is to democratize AI accessibility, empowering every scientist to utilize these advancements. As a member of our engineering team, you will create product experiences that promote AI adoption among the vast community of scientists using Benchling. You will combine robust technical expertise with a keen product sense, optimizing onboarding processes, creating viral engagement strategies, and guiding scientists in effectively integrating AI into their daily activities. Given that we are at the forefront of scientific AI, both at Benchling and in the broader industry, we will iterate quickly based on customer feedback and adapt our strategies to discover the best pathways for development and market engagement. Our success hinges on our curiosity and commitment to our customers.

The biotechnology sector is revolutionizing our world, influencing everything from the medications we consume to the crops we cultivate, the apparel we wear, and the household essentials we depend on each day. To keep pace with the rapid advancements in science, we require superior technology.Benchling is dedicated to unleashing the potential of biotechnology. The most pioneering biotech firms utilize Benchling’s R&D Cloud to facilitate the creation of groundbreaking products and expedite their journey to market and milestone achievements.Join us in our quest to modernize software for contemporary science.ROLE OVERVIEWBenchling aims to fast-track life sciences research and development. We develop a comprehensive suite of tools that scientists employ daily to address critical global challenges. Our tools must be fine-tuned to enhance scientists' efficiency across a wide range of research, development, and manufacturing processes. This is where our Data Input team plays a crucial role.The Data Input team is responsible for creating platforms and user experiences that empower scientists and lab operators to efficiently gather and manage their data. We design structured tables, forms, and data entry tools that allow scientists to input, transform, and relay their laboratory data seamlessly. Our focus encompasses not only the user experience for scientists in the lab but also the integration capabilities for software developers who utilize our components in their applications. Increasingly, we are integrating AI-driven features that make data entry quicker, more precise, and more insightful.Our team is responsible for components utilized by over 90% of Benchling's customers and plays a pivotal role in initiatives that have a company-wide impact. Currently, we are concentrating on enhancing the fundamental capabilities of the platform that is the backbone for Benchling's most essential applications—investing in foundational re-architecture, performance enhancements, and scalability efforts that will unlock new APIs, AI features, and future product functionalities. This is technically challenging work that requires careful planning and a long-term perspective. This position is perfect for managers who thrive in deep technical environments, have a proven history of guiding teams through extensive refactoring and platform migrations, and take pride in constructing the foundations that lead to significant customer successes.

At the forefront of biotechnology, Benchling is revolutionizing the way we interact with life sciences—from the medicines we consume to the crops we cultivate, and the materials we utilize daily. As the pace of scientific advancement increases, the need for cutting-edge technology becomes paramount.Benchling’s mission is to unlock the vast potential of biotechnology. Our R&D Cloud is trusted by the most pioneering biotech firms to expedite the development of innovative products, significantly reducing time to market and milestones.Join us in merging modern software solutions with contemporary scientific endeavors.ROLE OVERVIEWAs a Software Engineer on our Developer Enablement team, you will be instrumental in crafting the platform that facilitates our community of scientific applications. Your role transcends traditional coding; you will influence how developers, partners, and researchers engage with Benchling’s offerings, empowering them to develop tools that bolster transformative research. Your contributions will be pivotal in reshaping the scientific landscape and enhancing the integration of third-party solutions across our platform.Our team is engaged in a variety of innovative early- and mid-stage projects, including developer APIs, event delivery systems, AI-driven agents, and new platform infrastructure aimed at fostering a robust ecosystem of scientific applications. This diversity provides our engineers with the flexibility to pursue projects that resonate with their personal interests and professional skills, underlining the role's designation as a “Developer Platform Engineer.”This is a hands-on, high-impact position where your work will be recognized throughout the organization and by scientific users globally. You will collaborate closely with product managers, designers, and fellow engineers, addressing complex challenges while expanding your expertise in platform development and life sciences.

As a Strategic Financial Analyst at Benchling, you will play a pivotal role in shaping the financial strategy and operational efficiency of our Customer Experience (CX) team. Your analytical prowess will help drive data-driven decisions, optimize resources, and enhance overall performance. You will collaborate closely with cross-functional teams to assess financial impacts of strategic initiatives and provide actionable insights to senior leadership.

At the forefront of biotechnology innovation, we at Benchling are transforming our understanding of life—from the medications we consume to the agricultural products we cultivate and the everyday materials we use. To keep pace with the rapid advancements in science, we need cutting-edge technology.Benchling is committed to harnessing the full potential of biotechnology. Our R&D Cloud is utilized by the world's leading biotech firms to accelerate the development of groundbreaking products and reduce time to market. Join us in revolutionizing the scientific landscape through modern software solutions.ROLE OVERVIEWThe Admin Platform team is dedicated to crafting exceptional experiences for administrators while providing a robust foundation for Benchling's engineering teams. Our goal is to ensure that every application within Benchling maintains essential capabilities, security, and compliance from the outset. The Admin Platform is vital for Benchling as we expand into new product realms and address the needs of our enterprise clients.We are looking for a dynamic Product Manager to drive the advancement of Benchling's Admin Platform. This role will involve shaping and executing a strategic roadmap that enhances platform capabilities, delivering remarkable experiences for our customers and empowering Benchling's product teams to provide secure, scalable, and enterprise-grade solutions for the life sciences sector. A key aspect of this position is to lead the discovery, prioritization, and implementation of customer-facing admin experiences that equip IT administrators, system owners, and power users with the tools they need to efficiently manage their Benchling environments. You will spearhead the development of intuitive admin interfaces and self-service functionalities that allow users to manage permissions, configure system settings, and tailor Benchling to their organizational requirements—without needing engineering assistance or professional services.You will be responsible for foundational platform features including permissions and access controls, compliance functionalities, and cross-functional identity services supporting Benchling's entire product suite. This role uniquely blends platform engineering, enterprise needs, and product enablement—requiring a mix of technical expertise and strategic product insight to optimize platform investments for business impact while delivering powerful yet user-friendly admin experiences.

Join Benchling as a Product Designer focused on our App Foundations. In this role, you will be instrumental in shaping user experiences that drive our mission forward. Collaborate with cross-functional teams to design intuitive and engaging interfaces that cater to our diverse user base.

Benchling creates software that helps biotech organizations move discoveries from the lab to the market with fewer delays. The company focuses on removing barriers in scientific progress by connecting structured data and AI with real-world research. Role overview The Strategic Finance Analyst for Customer Experience and Professional Services works to improve operational efficiency and financial results. This position collaborates directly with business leaders to analyze data, manage budgets, and support projects that contribute to company growth. What you will do Work closely with leaders in Customer Experience and Professional Services Perform financial analysis to support decision-making Oversee and monitor budgets Assist with strategic initiatives that drive growth Location This role is based in San Francisco, CA.

Join Benchling as a Legal Counsel specializing in Product and AI. In this pivotal role, you will provide legal guidance on product development, regulatory compliance, and intellectual property matters, shaping the future of our innovative solutions. Collaborate with cross-functional teams to ensure our legal strategies align with business objectives.

Role overview airapps seeks a Product Analyst based in San Francisco. The role centers on transforming data into actionable insights that influence product direction and improvements. Collaboration is key, as the Product Analyst partners with teams throughout the company to inform product strategy and help implement updates that address user needs. What you will do Analyze market trends, user feedback, and competitor activities to inform product development Collaborate with cross-functional teams to spot opportunities for product enhancements Support efforts to ensure product updates meet user expectations and align with business objectives Requirements Strong analytical skills with experience interpreting data Interest in data-driven product development Ability to work effectively with colleagues from various disciplines

Join Benchling as a Product Marketing Manager focused on our innovative platform solutions. In this role, you will play a crucial part in shaping our product narrative, driving go-to-market strategies, and enhancing our brand presence in the biotechnology sector. Collaborate with cross-functional teams to articulate product value propositions and ensure alignment with market needs.

Scribd, Inc. is known for products like Scribd®, Slideshare®, Everand™, and Fable, all designed to deepen human understanding. The company serves a global audience, aiming to move people beyond simple access to information and toward real insight and mastery. Culture and Work Style The team values authenticity and bold thinking. Employees are encouraged to speak up, participate in meaningful discussions, and adapt quickly to new challenges. Initiative and a strong focus on customer needs are central to the way work gets done. Scribd Flex gives employees flexibility in choosing how and where they work, while still expecting everyone to participate in some in-person meetings to support collaboration and company culture. Attendance at these occasional gatherings is required, no matter where employees are based. The company looks for people who demonstrate "GRIT": passion and perseverance in pursuit of long-term goals. This approach shapes the way teams set ambitious objectives, deliver results, find innovative solutions, and work together. Role Overview Scribd is evolving from a large document repository to a platform for active knowledge development. With 300 million documents and more than 250 million users each month, the company is focused on helping people move from finding information to truly understanding it. The Lead Product Analyst works closely with Product Managers, Designers, and Engineers to support this transformation. Key responsibilities include defining success metrics, identifying and reducing risks in product initiatives, and turning user behavior data into actionable product strategies. Collaboration and Impact This role sits at the intersection of product strategy, experimentation, and analytics. The Lead Product Analyst partners with teams across Product, Engineering, Design, and Machine Learning. The goal is to ensure that new features and experiences are shaped by data-driven insights and deliver real value to users, especially as the company incorporates machine learning and large language models into its products.

About The Company:Scribd Inc. (pronounced “scribbed”) is dedicated to igniting human curiosity. Join our dynamic team as we craft a universe filled with stories and knowledge, democratizing the flow of ideas and information, while empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We foster a culture where employees can be authentic and bold, engaging in open debates and committing to decisions as we embrace the unexpected. Every team member is encouraged to take initiative, focusing on our customers’ needs.At Scribd, we value a harmonious blend of individual flexibility and community connectivity. Through our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine a work style that best suits their individual requirements. A fundamental aspect of Scribd Flex is our commitment to intentionally scheduled in-person gatherings to enhance collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their remote status.We seek individuals who embody “GRIT”—the synergy of passion and perseverance towards long-term objectives. Our employees are inspired to adopt a GRIT-driven approach to their work, which translates into setting and achieving Goals, delivering Results, contributing Innovative ideas, and fostering a positive Team environment through collaboration.About the TeamThe Data & Analytics team strives to ensure that the entire organization comprehends business performance and trends, empowering all teams to make informed decisions based on data insights.The Growth organization is dedicated to driving sustainable subscriber and user growth across Scribd’s ecosystem, including Scribd, Everand, Slideshare, and Fable. Our efforts are focused on enhancing user discovery, sign-up processes, activation, and retention of value across our products, emphasizing data quality, measurement, and experimentation.

About NumeralAt Numeral, we are revolutionizing the tax compliance landscape for digital businesses. Navigating through a complex web of regulations across 47 states and over 50 countries can be overwhelming, and we are here to lift that burden, allowing teams to concentrate on their core missions.As the largest and fastest-growing AI-native tax solution, Numeral was founded in 2023 and has successfully secured over $57M in funding from notable investors such as Benchmark, Mayfield, and Y-Combinator. With more than 2,500 paying customers, our revenue has more than tripled each year since inception.Your RoleAdvanced Tax Filings: Own and manage complex and specialty tax filings, translating intricate requirements into effective operational processes.Product Operations: Serve as the vital link between our operations team and engineering, identifying opportunities to automate and optimize filing operations within our product.Data & Analytics: Craft SQL queries to derive insights, manipulate datasets, conduct data audits, and ensure exceptional accuracy in data pipelines.AI-Enhanced Work: Leverage tools like Claude Code to enhance problem-solving, automate workflows, and boost your operational efficiency.General Problem-Solving: Tackle any challenges that arise, addressing unoptimized processes today so that our software can automate them tomorrow.What We’re Looking ForExperience: 1 to 3 years in an analytical, operations, data, or product-related role.Technical Skills: Proficient in SQL, with a strong ability to manage and interpret complex datasets.AI Enthusiast: Experience with (or a keen interest in using) AI tools like Claude Code to enhance productivity.Resourceful Innovator: Thrive in a high-autonomy, early-stage startup environment and be ready to advance our goals every single day.Location: Must be based in or willing to relocate to San Francisco.BenefitsCompetitive salary and equity - share in the success of Numeral.Flexible working arrangements and comprehensive health benefits.

Join Scribe as a Senior Product Analyst in Strategy and Insights where you'll leverage your analytical skills to drive strategic decisions and provide actionable insights. In this role, you will collaborate with cross-functional teams to enhance product offerings and improve customer experiences.Your expertise will help shape our product strategies through in-depth market analysis, data interpretation, and trend identification. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about using data to inform decision-making.

Join Windfall as a Product Operations Analyst, reporting directly to our VP of Product at our San Francisco headquarters. Collaborate with engineering, data science, and customer success teams to enhance internal processes, conduct analyses, and craft presentations that effectively communicate your findings to stakeholders.This position provides an excellent opportunity to hone your analytical skills while working alongside a talented team of Analysts, Data Scientists, and Engineers. Your contributions will generate meaningful insights that empower non-profits to surpass their donation targets and enable commercial companies to maximize their marketing ROI.At Windfall, we aim to transform how organizations leverage people data. We uphold our core values: (1) Communicate effectively; (2) Operate transparently; (3) Provide leverage instead of merely optimizing; (4) Make a daily impact; and (5) Act with integrity and trust.

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!