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Product Strategist at Promise | Oakland

PromiseOakland
On-site Full-time

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Experience Level

Experience

Qualifications

Key ResponsibilitiesLead Enrollment Experience for PromisePayTake ownership of the complete user journey for enrolling in PromisePay payment plans. Identify and remove obstacles hindering billpayers from completing enrollment, emphasizing accessibility, trust, and usability. Work closely with Design and Engineering teams to create fast, intuitive, mobile-first experiences that enhance conversion rates.

About the job

At Promise, we are revolutionizing the way government agencies and utilities assist individuals facing financial hardships. Our innovative technology simplifies the process for residents to access benefits, engage with support programs, set up flexible payment plans, and stay informed, while empowering agencies to enhance efficiency, recover revenue, and deliver services with respect and dignity. Our mission is to reshape public systems to better serve everyone, particularly those in vulnerable situations.

Our talented team features professionals from renowned companies such as Palantir, Google, and Stripe, along with distinguished government leaders. We are passionate about our work and are on the lookout for exceptional individuals to help us create resilient, cutting-edge technology.

With over $50 million in backing from top-tier investors, including Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments, Promise has earned accolades as one of Fast Company’s "World's Most Innovative Companies of 2022," Forbes’ "Next Billion-Dollar Startups 2024," and Y Combinator’s leading GovTech startup.

Role Overview

Promise is in search of a user-focused and performance-driven Product Strategist to spearhead the strategy and development of our flagship product, PromisePay, a dynamic payments platform tailored for utilities and government agencies.

In this role, your primary focus will be on enhancing enrollment experiences and optimizing plan performance, ensuring that every customer, particularly those from low-income or underbanked backgrounds, has a respectful and seamless method to repay overdue balances and maintain access to vital services.

You will collaborate cross-functionally to boost enrollment growth, repayment success, and partner satisfaction, all while navigating the operational and technical intricacies of utility CIS systems and governmental IT environments.

About Promise

Promise is on a mission to modernize the support systems of government agencies and utilities, ensuring equitable access to essential services for all, particularly for those in financial distress. Our technology is designed to facilitate user engagement with assistance programs and simplify payment processes.

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