Product Operations Lead

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

Join Afresh Technologies as a Product Manager specializing in Store Operations, where you will play a pivotal role in enhancing the efficiency and effectiveness of our retail processes. You will collaborate closely with cross-functional teams to design, implement, and optimize solutions that streamline operations, improve customer experience, and drive business growth.

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

About UsAt Sierra, we are pioneering an innovative platform that empowers businesses to cultivate exceptional, human-centric customer experiences through artificial intelligence. While our headquarters are located in the vibrant city of San Francisco, we are expanding our footprint with offices in Atlanta, New York, London, France, Singapore, and Japan.Our work culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our every action and are integral to our mission.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from renowned tech giants, including Salesforce, Facebook, and Google, ensuring our commitment to innovation and excellence.Your RoleLead the operational framework for Product & Engineering, overseeing planning cycles, roadmap management, initiative tracking, sprint planning, and team objectives.Streamline and enhance critical processes such as product reviews, retrospectives, team syncs, and engineering demonstrations to foster clarity and expedite workflows.Create and sustain operational documentation, including roadmaps, planning documents, capacity trackers, dashboards, and retrospectives, to ensure transparency and alignment across teams.Facilitate cross-functional collaboration among Product, Engineering, Design, Brand, Sales, and Operations teams, ensuring alignment, accountability, and timely execution.Collaborate with product, engineering, and marketing leaders to develop scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution plans.Utilize operational data and team feedback to pinpoint friction points, implementing systems that enhance execution and overall outcomes.Develop and continuously refine our internationalization operations playbook to support scalable growth with quality and intentionality.Your Qualifications6-8+ years of experience in Product Operations, Business Operations, or Program Management in technology-focused environments.Proven track record of implementing operational efficiencies and frameworks that drive team performance and product excellence.Exceptional communication and interpersonal skills, with the ability to engage and motivate diverse teams.Strong analytical skills with a data-driven approach to problem-solving and decision-making.Experience in managing cross-functional projects in a fast-paced, dynamic environment.

As a Product Operations Manager at Windfall Data, located in the heart of San Francisco, you will play a pivotal role in our dynamic team, reporting directly to the VP of Product. This unique 'player/coach' position requires you to balance your individual contributions with the leadership of a small team of Product Operations Analysts. You will collaborate closely with engineering, data science, and customer success teams to enhance internal processes, generate insightful analyses, and effectively communicate your findings through well-crafted presentations.This position offers an excellent opportunity to refine your management and analytical abilities while working alongside a talented group of Analysts, Data Scientists, and Engineers. Your contributions will have a meaningful impact, supporting non-profit organizations in exceeding their fundraising goals and enabling commercial enterprises to achieve higher returns on their marketing investments.At Windfall Data, our mission is to transform how organizations utilize people data. We are guided by our core values: (1) Communicate excellently; (2) Operate transparently; (3) Provide leverage, not just optimization; (4) Make a difference daily; and (5) Act with integrity and trust.

About Plaud Inc.Plaud is revolutionizing the professional landscape by developing the most reliable AI work companion designed to enhance productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered a loyal user base of over 1,500,000 professionals globally. Our mission is to augment human intelligence by building next-generation intelligence infrastructures and interfaces that effectively capture, extract, and utilize the insights from what individuals say, hear, see, and think.As a Delaware-incorporated company located in San Francisco, Plaud is at the forefront of merging human and AI intelligence through a sophisticated hardware-software integration. We uphold the highest standards of data security and privacy, ensuring compliance with SOC 2, HIPAA, GDPR, ISO27001, ISO27701, and EN18031.Want to know more about Plaud? Visit us at https://www.Plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAt Plaud, we are shaping the future of human-AI interaction. Here are some reasons to consider joining our dynamic team:We are a bootstrapped, rapidly growing, and profitable company with an impressive $250 million revenue run rate achieved within just three years.Define the next-generation paradigm for human-AI interaction.Gain exposure to leading-edge AI tools and contribute directly to our global expansion efforts.Collaborate with passionate teammates who prioritize innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and rapid professional growth.

Join Calendly as a Staff Product Operations Manager, where you will play a pivotal role in enhancing our product operations. You will collaborate with cross-functional teams to optimize processes, drive efficiency, and ensure our product teams have the support they need to succeed. Your expertise will help us streamline operations, ultimately contributing to the exceptional experience we provide to our users.

About FaireFaire is a revolutionary online wholesale marketplace that champions local businesses. We believe in empowering independent retailers worldwide, who collectively outpace giants like Walmart and Amazon, yet often remain small in comparison. By harnessing the power of technology, data, and machine learning, we connect a vibrant community of entrepreneurs, enabling them to discover exceptional products from around the globe. Our mission is to equip these small businesses with the tools and insights needed to compete against larger entities and succeed in their local markets.Through our commitment to supporting independent businesses, Faire is fostering positive economic growth in communities worldwide. We seek smart, resourceful, and passionate individuals to join us in our mission to promote the shop local movement. If you share our belief in the power of community, we invite you to become a part of ours.About this RoleAs the Staff Product Manager for FinTech and Operations, you will lead high-impact initiatives that enhance the efficiency and growth of Faire’s marketplace through innovative financial technology solutions. Your role includes owning the product strategy and delivery for payments and financial infrastructure, as well as decision-making tools and frameworks across risk, identity, underwriting, customer support, returns, and resale processes. You will also oversee the shared technology and experimentation infrastructure that integrates these components.This role has a dual focus: You’ll enable our operational teams to reduce costs through automation while simultaneously enhancing customer experiences. Additionally, you will leverage these efficiencies to drive growth by refining policies, minimizing friction in information collection, and directing human resources to manage complex cases. You will manage a portfolio of strategic initiatives, navigating the intersections of finance, operations, and customer experience, while running rigorous experiments to balance efficiency and growth, aiming for significant annualized profit improvements.

Join Our Team as a Product Operations Builder:At Reevo, you will play a pivotal role in shaping the day-to-day and strategic operations that enhance our product offerings and customer experiences. This position is essential in driving operational efficiencies through effective policies, onboarding processes, and cross-functional collaboration, ensuring we consistently meet our budget, quality, and timeline objectives.We prioritize fostering a robust in-person culture, and your presence at our San Francisco office five days a week will be crucial as we continue to build and scale our operations.

About Us:At Notion, we are driven by a vision to empower individuals and teams by enabling them to customize their software solutions for any challenge they face. Our mission since 2016 has been to transform how people interact with technology, making it accessible for everyone. With a diverse clientele that includes industry leaders like Nike, Airbnb, Slack, and Samsung, we are rapidly expanding and looking for top talent to join our creative and diverse team.Our collaborative culture thrives on in-person interactions, and we encourage all team members to work from our offices on designated Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional in-office presence.About the Role:As the Product Operations Manager, you will play a pivotal role in facilitating collaboration and efficiency within our product development teams. Your responsibilities will include optimizing processes, enhancing communication, and ensuring successful launches of new products and features. You will serve as a vital link between Product and Go-to-Market teams. Key responsibilities include:Product Enablement:Provide insights to help the product team prioritize feature roadmaps effectively.Advocate for customer needs throughout the product development process.Identify and implement improvements to processes and tools to enhance engineering efficiency.Launch Management:Oversee the comprehensive launch process for new features, collaborating with product, engineering, marketing, sales, and support teams.Lead Early Access Programs to empower teams to deliver confidently.Coordinate rollout implementations and ensure smooth execution with key stakeholders.Product & Engineering Excellence:Implement feedback loops to guide the product team on feature iterations and enhancements.Develop reporting dashboards and quarterly reports to measure and ensure product success.

Why Join Harvey?At Harvey, we're revolutionizing the landscape of legal and professional services by implementing transformative solutions that are both innovative and comprehensive. By fusing advanced agentic AI with a robust enterprise platform and extensive industry knowledge, we are redefining the way vital knowledge work is accomplished for years to come.This is a unique opportunity to contribute to a generational company during a pivotal moment in its growth. With over 1,000 clients across more than 58 countries, a strong product-market fit, and exceptional backing from our investors, we are rapidly expanding and establishing a new category in the industry. The challenges are ambitious, the standards are high, and the potential for personal, professional, and financial growth is unmatched.Our team is composed of highly skilled and motivated individuals who are deeply passionate about our mission. We operate with urgency and intensity, taking full ownership of the challenges we face — from initial concepts to long-term results. We maintain close relationships with our customers, working collaboratively to address real issues with dedication and care. If you thrive in dynamic environments, pursue excellence relentlessly, and wish to help shape the future of work alongside like-minded individuals, we encourage you to join us in building something remarkable.At Harvey, we are crafting the future of professional services today — and our journey has only just begun.Role OverviewAs the Senior Product Operations Manager, you will be the cornerstone of our product development lifecycle, ensuring seamless coordination and efficiency across all stages, from feedback collection to idea generation, alpha testing, product launches, and iterative improvements. You will play a crucial role in establishing cross-company processes and systems that unify Product, Marketing, and Go-to-Market (GTM) teams, driving collaboration and maximizing impact.Your ResponsibilitiesOperational Frameworks: Design and implement scalable processes that promote effective cross-functional collaboration and ensure smooth product launches.Customer Feedback Management: Create systems to gather, analyze, and prioritize customer feedback, translating insights into actionable product roadmap adjustments.Launch Coordination: Manage launch schedules to guarantee timely and impactful product rollouts, collaborating closely with marketing, sales, and product teams.Roadmap Facilitation: Coordinate roadmap planning by synthesizing inputs from key stakeholders, ensuring transparency and alignment across teams.Alpha Programs: Develop and oversee alpha testing initiatives, collecting feedback to refine products and prepare for broader releases.

Join Quizlet as a Product Operations Program Manager where you will play a vital role in enhancing our product delivery. Your expertise will streamline processes, improve operational efficiencies, and ensure that our teams are aligned with our strategic goals. You will collaborate closely with cross-functional teams to drive initiatives that enhance user experience and product performance.

Role overview The Senior Staff Product Operations Manager at Databricks plays a key role in shaping how products are delivered and supported. Based in either Mountain View or San Francisco, California, this position focuses on guiding product operations strategy and improving delivery processes. Leadership across teams is essential, with an emphasis on streamlining workflows and strengthening operational efficiency. What you will do Lead cross-functional teams working on product delivery and operational improvements Shape and refine the product operations strategy to align with business goals Drive initiatives that support product excellence and greater efficiency Ensure product operations stay aligned with Databricks' objectives Location This role is based in Mountain View or San Francisco, California.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

About Our TeamAt OpenAI, our Applied AI organization is dedicated to pioneering product development, leveraging advanced AI models to deliver innovative solutions through APIs and user interfaces like ChatGPT and Codex. The Product Operations team plays a crucial role in providing operational expertise to product teams, facilitating market entry, and optimizing organizational operations to foster scalable collaboration.Role OverviewWe are seeking a seasoned Product Operations Manager who will operate as a senior individual contributor. The ideal candidate possesses extensive Product Operations experience in one or more tech companies, collaborating closely with Product, Engineering, and cross-functional partners to manage central systems, and drive product launches through beta testing and rollout activities.This position is based in San Francisco, CA, following a hybrid work model with three in-office days each week. We also provide relocation assistance for new hires.Key Responsibilities:Establish and manage alpha/beta/GA programs with defined entry/exit criteria, engage design partners, conduct internal dogfooding, and translate insights into prioritized product tasks.Oversee the launch calendar and readiness process for a product group; facilitate cross-functional checkpoints across Product, Engineering, Research, Safety, Security, Legal, Support, and Go-To-Market teams.Create systems to gather, prioritize, and synthesize user feedback into actionable insights.Coordinate high-impact initiatives such as Dev Day demos, rollout phases, and partner showcases, managing timelines, resources, and communications to ensure successful outcomes.Develop internal tools and automations (code/no-code/AI) that enhance operational scalability, including feedback intake, issue taxonomy, and release notes. Contribute to the evolution of the Product Operations function at OpenAI by documenting best practices, elevating quality standards, and mentoring peers.Ideal Candidate Profile:Regularly utilizes advanced AI tools to enhance productivity (e.g. Codex).Demonstrates an entrepreneurial mindset with a strong inclination towards action; able to rapidly develop initial product versions and refine them for quality at scale.Skilled in building systems and tools (using code/no-code/AI) that streamline internal processes.

Who We AreSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, a revolutionary platform empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. We are committed to enhancing safety, efficiency, and sustainability across key industries that constitute over 40% of the global GDP, including agriculture, construction, field services, transportation, and manufacturing. Join us as we drive digital transformation in these sectors on a large scale.At Samsara, your contributions will shape the future of physical operations. You’ll collaborate on innovative product solutions such as Video-Based Safety, Vehicle Telematics, Driver Workflows, and Equipment Monitoring. As part of our publicly traded company, you will have the autonomy and support to create lasting impact as we build for the long haul.About the Role:This is a thrilling opportunity to join Samsara’s Operations team as the Director of Hardware Product Operations. In this pivotal role, you will lead a team that operates at the nexus of hardware research and development, supply chain management, and partnerships with external joint development manufacturers (JDMs). You and your team will oversee the successful launch of cutting-edge technologies, ensuring cost efficiency, resilience, and robust supply chain capabilities while serving as the primary Operations liaison with Hardware & Operations New Product Introduction (NPI) teams.This position is fully remote and available to candidates across North America.You should apply if:You want to make a significant impact: Your work will have real-world effects—keeping essential services running, ensuring food availability, reducing emissions, and safeguarding worker safety.You are the architect of your career: With hard work and commitment, this position can be just the beginning of your journey at Samsara. We foster a culture of success, providing numerous opportunities for rapid career advancement and the chance to master your skills in a high-growth environment.You are excited about our mission: The prospect of digitizing and optimizing industries that are critical to daily life fuels your passion.

Join Gusto as a Principal Product Manager in our Agentic Benefits Operations team, where you'll lead the charge in transforming employee benefits for small businesses. Your role will encompass the strategy, development, and implementation of innovative benefits solutions that empower our users. You'll collaborate closely with cross-functional teams to ensure that our products not only meet but exceed the expectations of our customers.This position is ideal for a driven and visionary leader who is passionate about enhancing the workplace experience through exceptional benefits offerings. If you're ready to make a significant impact in a fast-paced environment, we want to hear from you!

Join Laurel as we innovate at the intersection of artificial intelligence and operational strategy. As a key member of our Product Operations team, you will play a pivotal role in shaping and optimizing our AI initiatives. We are seeking a motivated individual who is excited to leverage AI technologies to enhance operational efficiency and drive strategic decisions.

About AbridgeEstablished in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes and allowing healthcare providers to prioritize what truly matters—their patients.Our robust, enterprise-ready technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. With our unique Linked Evidence and auditable AI, we stand out as the sole provider that aligns AI-generated summaries with verified facts, enabling healthcare professionals to quickly trust and validate the information. As trailblazers in generative AI for healthcare, we are establishing industry benchmarks for the responsible use of AI across healthcare systems.Our diverse team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and enhance healthcare delivery. We have offices situated in San Francisco's Mission District, New York's SoHo neighborhood, and East Liberty in Pittsburgh.The RoleAs Abridge experiences rapid growth, we are searching for a Senior Product Operations Manager who will play a pivotal role in scaling our product organization with excellence. You will be instrumental in driving clarity, optimizing execution, and enabling our product managers and development teams to concentrate on delivering value to users. On a daily basis, you will work closely with our Builders organization, serving as a vital operating partner to product leadership while reporting to Operations for enhanced discipline, alignment, and cross-functional collaboration. This is a hands-on, impactful position for a methodical thinker with a strong sense of urgency who enjoys constructing the operational framework of a world-class product organization.Reporting to the VP of Product, you will transform product objectives into actionable strategies, keeping the roadmap as a definitive reference, and ensuring that product launches, communications, and enablement initiatives proceed seamlessly.What You’ll DoPlanning & AlignmentSustain the product organization’s single sources of truth, including a dynamic roadmap, goals, and feedback tracking.Develop a product operating system that anticipates needs proactively.Facilitate quarterly roadmap evaluations, gathering cross-functional insights and preparing for comprehensive reviews.Disseminate product updates throughout the organization (e.g., newsletters, All Hands), ensuring clarity and uniformity.Launch Operations & GTM EnablementImplement launch strategies that guarantee successful product introductions.Coordinate go-to-market enablement efforts to ensure all teams are aligned and informed.