Product Operations Lead

Role Overview Scribd is looking for a Product Operations Lead based in San Francisco. This role focuses on improving how product teams operate and deliver. The position works with teams across the company to keep product strategies in sync with broader business goals. What You Will Do Work with cross-functional groups to align product plans with company objectives Find ways to streamline workflows and processes for better efficiency Analyze performance data to spot trends and recommend improvements Drive projects that enhance the user experience

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

Vannevar Labs is at the forefront of defense technology, harnessing the power of artificial intelligence to counter our adversaries. In an era where conflict unfolds at algorithmic speed, our foresight translates into effective measures. Our specialized AI is designed to face challenges posed by nations such as China—ranging from cross-Strait tensions to gray zone strategies. By utilizing the most mission-critical datasets in defense, our technology adeptly models adversary actions, simulates strategic campaigns, and guides decision-makers toward optimal solutions. Our AI systems are among the most trusted in the field, actively employed on the front lines in the Indo-Pacific to maintain peace and protect lives.Exceptional technology is a product of exceptional talent. Vannevar Labs boasts a nimble team combining elite engineers with seasoned strategists who possess extensive knowledge in defense and tradecraft. We are committed to building a company defined by impactful missions, user-centered approaches, and disciplined growth. In just three years, we scaled from $3M to $80M in annual recurring revenue (ARR), achieved early profitability, and attained unicorn status—demonstrating that disruption does not require arrogance and lasting success doesn't necessitate stagnation.About the RoleWe are in search of a Product Operations Lead to enhance our Special Activities and Information Operations product deployments, ensuring remarkable mission outcomes for our customers while establishing the product foundation to address new mission challenges and facilitate further growth.Your ResponsibilitiesDrive mission impact through our Special Activities and Information Operations products. Grasp customer mission objectives, identify ways to deliver timely, mission-relevant insights using our tools, and execute effectively.Curate insights from the data generated, applying your geopolitical analysis skills and utilizing AI/ML tools to operate at scale, communicating in a format suitable for mission relevance. Maintain high standards of rigor in our products.Explore innovative methods to meet customer mission objectives and enhance our operational processes for managing our Special Activities and Information Operations products, encompassing tradecraft, vendor management, and technology integration.Lead impactful customer interactions, including mission demonstrations for potential clients and mission support for existing clients.Direct interaction with customers is crucial for all team members, and you should anticipate some travel to customer sites (approximately 30%).What We SeekA minimum of 4 years of experience in intelligence or geopolitical analysis.

About Our TeamAt OpenAI, our mission is to develop safe artificial general intelligence (AGI) that benefits humanity as a whole. This ambitious endeavor brings together the world’s leading scientists, engineers, and business professionals within a collaborative lab environment.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively utilize and implement our advanced AI products throughout their organizations. Comprising experts in Sales, Solutions, Support, Marketing, and Partnerships, our team focuses on creating impactful solutions that democratize access to AI technology.About the RoleAs a vital member of the GTM Operations team, the BDR Strategy & Operations Lead will enhance operational excellence and guide our GTM strategy to unlock the transformative potential of advanced AI models for our clients. This role is instrumental in optimizing systems, processes, and programs that facilitate pipeline generation.You will engage in refining inbound processes, designing outbound strategies, and reporting on funnel health to ensure our sales teams are positioned for success. Collaborating closely with Sales, Sales Strategy and Operations, Marketing, Enablement, and Systems teams, you will enhance lead management workflows, boost prospecting effectiveness, and develop scalable and repeatable pipeline generation initiatives.This is an exciting opportunity for individuals who excel at the initial stages of the sales funnel, focusing on quality, speed, and conversion, while being passionate about establishing operational frameworks that support high-growth sales teams.ResponsibilitiesEnhance lead enrichment, scoring, grading, and routing workflows to guarantee high-quality, well-prioritized lead delivery to the appropriate sales representatives.Collaborate with Systems teams to establish routing criteria and workflows within CRM and marketing automation tools.Develop and maintain reporting mechanisms to monitor lead and pipeline progression throughout the funnel—from lead to MQL to qualified opportunity.Identify gaps in pipeline creation and analyze funnel drop-offs by product, segment, region, and deal size.Assist in setting pipeline targets to ensure adequate coverage against objectives.

The future of artificial intelligence—whether it involves training, evaluation, classical machine learning, or agentic workflows—hinges on the foundation of high-quality data.At HumanSignal, we are creating the platform that fuels the development, curation, and assessment of that essential data. Our innovative tools are utilized by top AI teams to ensure that models are based on authentic signals from the real world rather than mere noise.Our open-source product, Label Studio, has emerged as the de facto standard for labeling and assessing data across various modalities—ranging from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to constructing advanced AI systems.Label Studio Enterprise enhances this success by providing the security, collaboration, and scalability features necessary to support critical AI pipelines—facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are committed to extending our impact as AI continues to evolve. If you are excited about helping leading AI teams build smarter and more accurate systems, we would love to connect.Product Delivery & Operations Lead at HumanSignal: Be the operational backbone of a pioneering company transforming AI development through our Data Creation Laboratories, where we produce targeted datasets that drive groundbreaking AI applications for leading laboratories and Fortune 500 companies. As the vital link between Engineering, Product, and Design, you will design and scale the systems, processes, and operational infrastructure that enable hyper-growth—overseeing knowledge management in Notion, streamlining cross-functional delivery, and establishing frameworks that accelerate product development with enhanced quality and predictability. This is a high-impact position for someone who thrives at the intersection of product, people, and process, combining the ownership mindset of a founder with the execution discipline of a top-tier operator to turn vision into reality at one of the most exciting companies in AI infrastructure.

Join Clipbook: Pioneering the Future of EngagementAt Clipbook, our mission is to revolutionize the way leaders listen to and engage with the world.As the leading force in vertical AI for the $100 billion communications, public relations, and public affairs sectors, we have quickly established ourselves as the largest AI company in this niche since our inception in 2023.Supported by prominent investors, including Mark Cuban, who co-led our seed funding round, we are on an exciting trajectory.Why Choose Clipbook?Achieved profitability and reached our first million in ARR through bootstrapping before successfully raising $3.3 million in seed funding this year.Experiencing remarkable growth of over 10% month-over-month and anticipating a potential 3x ARR increase this year.Collaborating with over 200 esteemed clients, including the Boston Consulting Group, Weber Shandwick, the Gates Foundation, and numerous government agencies nationwide.Aiming to initiate our Series A funding round in early 2026.Key Responsibilities:Product Roadmap & Strategy: Define and articulate a compelling product vision and roadmap, prioritizing features and initiatives tailored to customer needs and business objectives; collaborate with stakeholders to ensure alignment with organizational goals; leverage customer insights through interviews and A/B testing to drive impactful feature development.Customer Research & Engagement: Conduct comprehensive customer interviews, surveys, and usability studies to collect valuable insights and feedback; translate customer needs into actionable requirements and user stories.Agile Product Development: Lead and collaborate with our technical team to drive product strategy, facilitate daily stand-ups, sprint planning, and retrospectives; guide product design to create intuitive, user-friendly interfaces and continuously refine UI/UX designs to align with product objectives.

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

Join Paraform as a Business Operations Lead, where you will play a pivotal role in driving operational excellence and strategic initiatives. In this dynamic position, you will analyze workflows, optimize processes, and implement innovative solutions that enhance efficiency across various departments.Your expertise will be critical in managing cross-functional projects, ensuring alignment with business goals, and fostering a culture of continuous improvement. You will collaborate with stakeholders to gather insights and translate them into actionable plans.

About BroccoliAt Broccoli, we are revolutionizing the home services industry with our cutting-edge AI operating system, targeting a $500 billion market. Our intelligent AI agents are deployed in HVAC, roofing, and other trades to efficiently manage customer interactions, job bookings, and lead capture.Supported by leading venture capitalists, we have successfully raised $25 million in Series A funding and are rapidly expanding. As we aim to quintuple our team by 2026, this is a unique opportunity to join us at an early stage and make a significant impact.The RoleWe are establishing a pivotal Strategy & Operations team that will be the backbone of our organization. This team will oversee the systems, processes, and analyses that empower our executive leadership, account teams, and sales teams to thrive as we grow.We are looking to hire multiple team members, organized around three key areas: GTM Strategy & Enablement, Post-Sales Strategy & Operations, and Executive Planning & Analytics.What You’ll DoGTM Strategy & EnablementCreate ROI dashboards and sales enablement tools.Define target customer segments and go-to-market strategies.Lead decisions on pricing and packaging.Develop partnerships and referral programs.Post-Sales Strategy & OperationsEstablish account dashboards and performance metrics.Design the account planning framework.Set cross-sell targets and incentive structures.Develop ROI reporting to enhance retention and expansion.Collaborate with marketing to drive cross-selling initiatives.Executive Planning & AnalyticsCreate and manage executive KPI dashboards.Establish performance targets and monitor outcomes.Prepare materials for board meetings and investor presentations.Lead special projects and conduct ad hoc analyses.

Join Stripe as a Product Lead in our AI division where you will drive the vision and execution of AI initiatives. You will work closely with engineering teams and cross-functional stakeholders to unlock new capabilities and enhance our product offerings. Your leadership will steer the development of innovative AI solutions that meet customer needs and propel Stripe forward.

As a valued member of the Superhuman team, you will be required to work from our San Francisco Bay Area hub, collaborating in person three days each week.About SuperhumanSuperhuman, enhanced by Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within everyone. Our suite of apps and intelligent agents integrates seamlessly with over a million applications and websites, offering tools like Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, our proactive AI assistant that understands context and offers automatic help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally, enabling them to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.Your RoleYou will serve as the operational backbone of Superhuman's Mail division, turning strategic objectives into actionable plans, accelerating decision-making processes, and ensuring the successful implementation of our most impactful initiatives. As a trusted collaborator with the Executive Team, your role will involve fostering alignment, integrating AI efficiencies into our operations, and maintaining peak organizational performance. This position is located in our San Francisco hub and necessitates in-office attendance three times per week.Your ResponsibilitiesManage the Mail Operating System to enhance efficiency and clarityOversee and refine the business unit's operational rhythm (OKRs, business reviews, offsites, weekly forums) to ensure maximum focus and execution speed.Develop systems to provide leadership with real-time insights into business performance (dashboards, scorecards, planning frameworks).Integrate AI into essential workflows — testing and scaling tools that enhance productivity, improve decision-making quality, and minimize manual tasks.Transform data and insights into actionable recommendations that facilitate quicker, higher-quality decisions.Facilitate cross-functional collaboration and execution to guarantee successful project deliveryLead critical cross-functional initiatives as Project Management Officer (PMO) — from scope definition through delivery.

About the RoleDoss is seeking a dynamic Revenue Operations Lead to take charge of the strategy, processes, and systems that fuel our go-to-market initiatives. As our inaugural RevOps hire, you will be an integral member of the Business Operations team, reporting directly to the Head of Business Operations.This role is pivotal, situated at the crossroads of strategy and execution. You will collaborate closely with our go-to-market leadership to refine our customer acquisition, retention, and expansion strategies. We’re searching for someone who offers strong insights into effective revenue operations, capable of establishing policies, ensuring cross-functional alignment, and navigating decision-making in times of uncertainty.The ideal candidate has firsthand experience with successful go-to-market strategies. Having worked in a high-growth environment, you are well-versed in the dynamics of a top-performing revenue organization, and you are eager to construct one from the ground up. You possess clear perspectives on lead scoring, pipeline stages, territory design, and engagement rules, and you are comfortable advocating for data-driven decisions, even in discussions with senior leadership.Growth TrajectoryThis role is designed for growth into a leadership position. We anticipate that the right individual will evolve into the Head of Revenue Operations, expanding the function and team as Doss scales. This future position will encompass:Building and leading a RevOps team, with specialized expertise in GTM systemsOverseeing the entire RevOps function with a direct impact on corporate strategyDefining what exemplary, AI-driven revenue operations should look likeWhat You'll OwnRevenue Strategy & GTM PolicyAct as a strategic advisor to leadership across Sales, Partnerships, and Marketing, managing the operational guidelines that govern our GTM effortsCollaborate on critical decisions: lead scoring frameworks, MQL-to-SQL transitions, account segmentation, territorial rules, and engagement protocolsFacilitate alignment across Sales, Marketing, Partnerships, and Post-Sales, ensuring all teams utilize a cohesive playbookLead strategic initiatives including segmentation, ideal customer profile expansion, pricing strategies, capacity planning, and compensation frameworksManage revenue planning processes: develop and maintain comprehensive financial models, execute accurate forecasting, conduct pipeline analysis, and track performance metrics that management relies on

HappyRobot creates AI-driven workforces for enterprises, supporting operations across voice, email, and major enterprise systems. With backing from Y Combinator (S23), a16z, and Base10, and over $60 million raised, the team focuses on improving essential processes for large organizations worldwide. The platform began in complex logistics settings, where the team built its own voice stack, models, and orchestration layer. Today, HappyRobot is broadening this infrastructure to serve more industries. For details on the company's vision, see our manifesto. Role overview The Deployment Operations Lead acts as the operational center of the Deployments organization at HappyRobot. This position suits someone who values structure and discipline, and enjoys keeping complex operations organized. The role connects Deployments (including Forward Deployed Engineers and Deployment Strategists), Commercial, and Product teams to ensure accounts are staffed, delivered, and improved over time. Responsibilities include managing playbooks, staffing models, and feedback systems to make deployments repeatable and scalable. Tasks may involve creating onboarding materials, reallocating resources during a quarter, or helping define commercial scopes for new projects. What you will do Playbooks & Delivery Standards: Build and update deployment playbooks. Set best practices for each stage: scoping, kickoff, integration, go-live, and expansion. Ensure Forward Deployed Engineers and Deployment Strategists have reliable processes for every account. Staffing & Capacity Planning: Manage staffing for the deployment team. Assign engineers and strategists to accounts based on complexity, technical requirements, and available capacity. Adjust assignments as priorities change and serve as the main contact for team allocations. Delivery Assurance: Track account delivery across the portfolio. Identify risks early and put mitigation plans in place to keep projects moving forward. Location This position is based in San Francisco.

Join Our Team as a Product Operations Builder:At Reevo, you will play a pivotal role in shaping the day-to-day and strategic operations that enhance our product offerings and customer experiences. This position is essential in driving operational efficiencies through effective policies, onboarding processes, and cross-functional collaboration, ensuring we consistently meet our budget, quality, and timeline objectives.We prioritize fostering a robust in-person culture, and your presence at our San Francisco office five days a week will be crucial as we continue to build and scale our operations.

Join Laurel as we innovate at the intersection of artificial intelligence and operational strategy. As a key member of our Product Operations team, you will play a pivotal role in shaping and optimizing our AI initiatives. We are seeking a motivated individual who is excited to leverage AI technologies to enhance operational efficiency and drive strategic decisions.

At Plaid, we envision a future where financial interactions are seamless and empowering. Our mission is to catalyze this transformation by developing innovative tools and experiences that enable developers to create impactful products. Serving millions, Plaid connects users with financial services that enhance their financial well-being. Collaborating with industry giants including Venmo, SoFi, and Fortune 500 companies, we simplify the connection between users and their financial accounts. With a robust network encompassing 12,000 financial institutions across the US, Canada, UK, and Europe, Plaid is at the forefront of financial technology, headquartered in vibrant San Francisco with additional offices in New York, Washington D.C., London, and Amsterdam. As a key member of our Customer Growth & Experience (CGX) team, you will oversee the complete customer journey—from initial engagement on plaid.com through onboarding, activation, and long-term success. The Growth team is pivotal in executing Plaid's multi-channel growth strategy, focusing on optimizing the customer funnel and establishing scalable systems. You will lead teams responsible for customer onboarding, compliance, risk assessment, and lifecycle management, ensuring that Plaid is prepared for enterprise-scale from the outset. In your role as Product Lead for Growth, you will manage one of Plaid's most expansive portfolios, guiding Product Managers across Growth, Web, and Customer Foundations. Your strategic vision will drive funnel optimization, market acquisition, enterprise enablement, and customer lifecycle management. Collaborating closely with Engineering, Design, Business Intelligence/Data Science, Marketing, Sales, and Partnerships, you will influence growth strategies across all go-to-market channels. You will also play a critical role in major enterprise and partnership initiatives, identifying product opportunities and defining deal structures. This position is perfect for an experienced B2B growth leader who thrives on utilizing data to solve intricate challenges and is motivated by the pursuit of efficient growth.

As the Operations (Ops) Team Lead at tsmg, you will play a crucial role in managing daily operations and providing essential support to our Drivers. Your leadership will be instrumental in ensuring our team operates smoothly and efficiently. Reporting directly to the Country Manager, you will be responsible for mentoring and guiding your team to achieve operational excellence.

Role Overview Chime is hiring a Lead, Strategic Operations in San Francisco, CA. This role focuses on guiding operational improvements and leading strategic projects that strengthen customer experience and refine business processes. What You Will Do Shape the direction of operational strategy across the organization Collaborate with teams from different functions to deliver on shared goals Implement data-driven approaches to improve efficiency and outcomes Drive initiatives that support Chime’s mission and business objectives Who We’re Looking For Experienced leader with a background in operations or strategy Comfortable working with data to inform decisions Strong communicator who works well across teams Based in or willing to work from San Francisco, CA

Role Overview Pinterest is hiring a Senior Strategy and Operations Lead based in San Francisco or Los Angeles. This position guides key strategic projects and helps improve how teams work together across the company. What You Will Do Shape and advance strategic initiatives that impact multiple areas of the business Work closely with teams from different functions to streamline processes Identify ways to boost operational performance throughout the organization Location San Francisco, CA, US or Los Angeles, CA, US

About MercorAt Mercor, we sit at the nexus of labor markets and artificial intelligence research. Our partnerships with top AI labs and enterprises allow us to provide the essential human intelligence needed for AI development.Our extensive talent network is dedicated to training cutting-edge AI models, akin to how educators mentor students, sharing invaluable knowledge and context that cannot be captured in code alone. Currently, our network boasts over 30,000 experts who collectively generate in excess of $2 million daily.We are pioneering a transformative work category where expertise fuels AI progress. Realizing this vision demands an ambitious, fast-paced, and deeply committed team. You will collaborate with researchers, operators, and AI companies that are at the forefront of developing systems that redefine society.Mercor is a thriving Series C company, valued at $10 billion, and operates in-person five days a week from our modern San Francisco headquarters.About the RoleWe are seeking a Technology Operations Lead who will be responsible for ensuring the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work closely with the Head of IT to shift from reactive support to proactive, automated systems that preemptively address issues, striking a balance between speed, security, and an exceptional user experience for our technical teams driving the future of AI.Your role will be based in our San Francisco office, where you will collaborate closely with Security, Engineering, and People Operations teams.