Product Operations Lead

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Join Gusto as a Principal Product Manager in our Agentic Benefits Operations team, where you'll lead the charge in transforming employee benefits for small businesses. Your role will encompass the strategy, development, and implementation of innovative benefits solutions that empower our users. You'll collaborate closely with cross-functional teams to ensure that our products not only meet but exceed the expectations of our customers.This position is ideal for a driven and visionary leader who is passionate about enhancing the workplace experience through exceptional benefits offerings. If you're ready to make a significant impact in a fast-paced environment, we want to hear from you!

Discover OktaOkta is the premier Identity Company globally, empowering individuals with secure access to any technology, on any device or application. Our versatile offerings, including the Okta Platform and Auth0 Platform, prioritize identity at the heart of business security and advancement.We value diverse perspectives and experiences at Okta. We seek not just candidates who meet every criterion but rather lifelong learners who can enhance our organization with their unique insights.Become a part of our mission! Together, we are creating a future where identity is truly yours.Principal Operations Manager

Our Mission & Values:At Drata, our mission is to empower businesses to gain and maintain the trust of their users, clients, partners, and potential customers. We provide the proof that demonstrates great companies are worthy of the trust they strive to cultivate.Our core values guide us in everything we do. Built on Trust signifies that consistency is paramount. Act with Integrity means always choosing the right path. Customer-Obsessed reminds us to prioritize the needs of those we serve. Competitive Fire encourages us to surpass our limits. Diversity fosters unique viewpoints that drive innovative solutions. Automation First ensures we emphasize efficiency to save time and resources.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner-Operator Mentality): Take ownership of your tasks. Strive for continuous improvement. Achieve results.Move at Drata Speed (Precision & Velocity): Make rapid decisions. Learn swiftly. Create immediate impacts.Stay Mission-Driven (Customer-Obsessed): Question norms. Provide genuine value. Maintain a hunger for progress.We complement our dynamic culture with a considerate hybrid model because we value both flexibility and collaboration. In the Bay Area, we gather in-office from Tuesday to Thursday for high-impact collaboration days where teams synchronize, strategize, and innovate. Mondays and Fridays are flexible, allowing for focused work, balance, and autonomy.If you thrive in an empowering environment, energized by working alongside intelligent, mission-driven individuals, you will find a home here.Why Join The Drata Team?The best way to experience the Driver’s Mindset is to see it in action. We are an award-winning, mission-driven team of over 600 individuals globally, united by a culture that prioritizes trust, speed, and perpetual growth.See the Speed: Watch our CEO, Adam Markowitz, shed light on our hyper-growth trajectory, achieving $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page for employee testimonials highlighting our collaborative environment and available growth opportunities.

Role overview SoFi seeks a Principal Product Manager to join the Marketing Technology team, based in either San Francisco, CA or Seattle, WA. The position focuses on shaping product strategy and leading the execution of marketing tools designed to boost customer engagement and support business growth. What you will do Lead cross-functional teams spanning engineering, design, and marketing to deliver new marketing technology solutions. Define the product vision and establish clear priorities for features and enhancements. Oversee the entire product lifecycle, from initial concept through launch and ongoing iteration. Work closely with stakeholders to ensure marketing capabilities align with business objectives. Collaboration This role involves partnering with a wide range of teams and stakeholders, making sure that marketing technology efforts support SoFi’s overall strategy and enhance the customer experience.

Navigating the procurement landscape in today’s enterprise environments can be a daunting task, even for the most forward-thinking organizations. With global enterprise spending exceeding $120 trillion annually—over 30 times the consumer e-commerce market—businesses are increasingly dependent on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this complex challenge through a unique procurement platform designed for a seamless, consumer-like experience. In just four years, Zip has redefined procurement, emerging as a leader in a market valued at over $50 billion. Today, industry giants such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage substantial financial expenditures.Our exceptional team comprises talent from leading organizations like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from top investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are dedicated to advancing innovative technology, expanding into new global markets, and delivering unparalleled value to our clients. We invite you to become part of our journey!Please note that this position requires in-office attendance in our downtown San Francisco office on a hybrid schedule (3 days a week).Your RoleWe are seeking a skilled Senior or Principal Product Manager (commensurate with experience) to spearhead the expansion of one of Zip's key product verticals. In this pivotal role, you will lead teams at the forefront of innovation as we venture into new markets and applications. You will ensure that we maintain a top-tier consumer-grade collaboration experience while accommodating intricate cross-functional workflows.You WillSpearhead the strategy and execution for Zip's growth into new markets, product categories, and verticals.Identify, validate, and launch impactful use cases that drive growth opportunities.Conduct rapid experimentation, customer research, and market analysis to test and refine hypotheses.Balance speed and scalability to evolve initiatives into robust, enterprise-ready product offerings.Align go-to-market, enablement, and sales strategies with our product roadmap to ensure the success of new offerings.Cultivate strong relationships with customers to align products with their needs effectively.QualificationsA minimum of 4-8 years of experience in product management, preferably in a tech-driven environment.Proven track record of driving product strategy and execution in fast-paced settings.Strong analytical skills with the ability to leverage data for decision-making.Excellent communication and collaboration skills, with a focus on stakeholder engagement.Experience working with cross-functional teams and managing complex project timelines.A passion for delivering exceptional user experiences and a keen understanding of market dynamics.

About GustoAt Gusto, our mission is to empower the small business economy. We take care of essential services—such as payroll, health insurance, 401(k)s, and HR—allowing business owners to concentrate on their passion and customers. With teams in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide while fostering a workplace that mirrors and honors the diversity of our clients. Discover more about our Total Rewards philosophy.By the Numbers:Recognized as #1 best software for small businesses by G2 in 20242,700+ employees across the United States, Canada, Mexico, and Turkiye and steadily growingAnnual revenue exceeding $500MThe small and medium business (SMB) market is vast and expanding, presenting tremendous opportunities for Gusto to make a significant impact.In the US, there are 6.2M employers, with 98% employing fewer than 100 individuals.Every year, 550,000 new businesses emerge in the US.What Product Management is like at Gusto:We seek entrepreneurial, high-autonomy Product Managers to create impactful solutions for small businesses and their employees. Our philosophy empowers Product Managers to take full ownership of their roadmaps, guiding products from strategic vision to detailed execution.Our Product team operates with a lean structure, ensuring significant influence and ownership.We are dedicated to serving small and medium businesses, driven by a mission-oriented culture that values supporting business owners.About the Team:The Tax Platform is a vital component of Gusto's ecosystem. The Tax Platform team oversees the fundamental systems responsible for calculating, tracking, paying, reconciling, and filing tax liabilities for over 400,000 small businesses. These systems are crucial in ensuring compliance, managing financial transactions, and building customer trust. The Tax Platform offers shared capabilities utilized across Tax, Compliance, and R&D teams.

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

Mirelo AI is pioneering innovative creative tools that bring sound, speech, and music to life by transforming video content.Utilizing advanced generative AI models, we enable creators to 'unmute' silent videos and generate bespoke, hyper-realistic audio for gaming, video platforms, and content creators. Our ground-breaking technology empowers storytellers globally to elevate their narratives.Having recently secured a $41 million Seed round co-led by Andreessen Horowitz and Index Ventures, with additional backing from Atlantic, we are swiftly scaling across Product, Engineering, Go-to-Market, and Growth teams.About the RoleAs a Principal Product Manager, your mission will be to navigate Mirelo toward product-market fit by determining what to build, why it matters, and how to learn quickly from actual creator interactions.You will be at the forefront of transforming our generative audio technology into a tangible product embraced by creators and partners. As our inaugural product hire, this role emphasizes building from the ground up, collaborating closely with research to convert foundational audio models into intuitive and valuable experiences for users.Key ResponsibilitiesDefine and implement the comprehensive product strategy while owning the full development roadmap as our first product management hire.Engage deeply in prototyping, testing, and conducting experiments on a daily basis.Collaborate closely with research teams to ensure our foundational audio models serve the actual needs of creators and users.Continuously assess feature adoption and quality, leveraging data-driven insights and user feedback to iterate and design experiments for new features.Facilitate collaboration among developers and product designers.Embrace ambiguity while establishing clear product requirements and success metrics, collaborating with engineers to develop scalable data analysis pipelines.Ideal Candidate ProfileA robust track record of over 5 years in product management, with a profound understanding of generative AI and audio.Demonstrated experience in building products from the ground up in a startup or fast-paced environment.A genuine passion for the creator ecosystem; experience with video generation or music technologies is a plus.

Become a part of Udemy: Shape the future of learning.At Udemy, we are an innovative AI-driven platform dedicated to accelerating skills development for individuals and teams. Our approach is personalized, practical, and centered around creating meaningful real-world impact.Our mission is clear: to empower lives through learning. Your contributions will enable people globally to acquire valuable skills, whether they are embarking on new journeys or enhancing their existing capabilities to stay competitive.With over 80 million learners and 17,000 businesses already benefiting from Udemy, if you thrive in a dynamic environment, are passionate about learning, and aspire to create significant change, you'll find a home here.Discover more about us on our company page.Your ProfileYou are a leader in design—a craftsman whose work sets the gold standard for quality and innovation. You excel at addressing intricate challenges through sophisticated, modern, and visually captivating design. You possess extensive knowledge in interaction, visual design, and motion, paired with a robust capacity to prototype, test, and actualize concepts.Your belief in the transformative power of design for learning experiences empowers millions, and you lead by inspiring others through the excellence of your ideas, execution, and storytelling. You are well-versed in cutting-edge AI tools and prototyping techniques, viewing them as catalysts for creativity and innovation.At Udemy, you will redefine the essence of learning experiences—making them seamless, vibrant, and deeply engaging—while collaborating closely with product managers, engineers, and researchers to bring these visions to life.Your RoleAs a Principal Designer on the Learner UX team, you will serve as a senior individual contributor, dedicated to shaping the future of Udemy's learner experience across both mobile and web platforms. You will elevate design standards throughout the organization by delivering outstanding design work that motivates your peers, influences decision-makers, and delights our learners.In this capacity, you will:Create flagship learning experiences that deliver comprehensive solutions, balancing usability, delight, and visual excellence.Set a new benchmark in motion and interaction design, enhancing clarity, sophistication, and engagement through animations and transitions.Investigate and prototype AI-driven experiences that tailor learning paths, simplify workflows, and unlock new creative opportunities.Uphold high visual design standards for the team, ensuring that our UI is not just functional but also aesthetically pleasing and engaging.

Join Afresh Technologies as a Product Manager specializing in Store Operations, where you will play a pivotal role in enhancing the efficiency and effectiveness of our retail processes. You will collaborate closely with cross-functional teams to design, implement, and optimize solutions that streamline operations, improve customer experience, and drive business growth.

Join Udemy and Shape the Future of Learning!At Udemy, we are an innovative AI-driven skills acceleration platform designed to empower individuals and teams to flourish. Our approach is personalized, practical, and committed to delivering tangible, real-world results.Our mission is straightforward: to transform lives through the power of learning. Your contributions will enable individuals around the globe to acquire skills they can apply, whether they are starting fresh or advancing their careers.With over 80 million learners and 17,000 businesses benefiting from Udemy, if you are passionate about change, motivated by learning, and eager to make a significant impact, you will find your place here.Discover more about our vision on our company page.About YouYou are a design visionary—a leader whose work sets the standard for quality and creativity. You excel in addressing complex challenges through modern, sophisticated, and visually appealing design. Your deep knowledge of interaction, visual design, and motion is complemented by your ability to prototype, test, and bring concepts to life.You understand the transformative power of design in enhancing learning experiences for millions. You lead not by authority, but by inspiring those around you through the excellence of your ideas, execution, and storytelling. You are adept with emerging AI tools and prototyping techniques, recognizing their potential to enhance creativity and drive innovation.At Udemy, you will redefine the essence of learning—making it seamless, dynamic, and deeply engaging—while collaborating closely with product managers, engineers, and researchers to bring these visions to fruition.About the RoleAs a Principal Product Designer on the Learner UX team, you will serve as a senior individual contributor dedicated to shaping the future of Udemy’s learner experience across both mobile and web platforms. You will elevate the standards of design excellence within the organization by producing exemplary design work that inspires colleagues, influences leadership, and delights our learners.In this role, you will:Create flagship learning experiences that deliver end-to-end solutions balancing usability, delight, and visual perfection.Lead by example in motion and interaction design, establishing a new benchmark for clarity, refinement, and engagement through effective animation and transitions.Explore and prototype AI-enhanced experiences that personalize learning pathways, streamline workflows, and unlock new avenues for creativity.Set a high standard for visual design within the team, ensuring our UI is not only functional but aesthetically remarkable.

Join SonarSource as a Principal in Product and Technology Partnerships. In this pivotal role, you will spearhead collaborations that drive innovation and enhance our product offerings. Your expertise will guide strategic partnerships, fostering relationships with key stakeholders in the tech industry.

Join Gusto as a Staff Product Designer specializing in benefits, where your design expertise will shape the future of our innovative products. Collaborate with cross-functional teams to deliver user-centric solutions that enhance the benefits experience for our customers. You will have the opportunity to influence design strategies and contribute to the overall vision of our product offerings.

About UsAt Sierra, we are pioneering an innovative platform that empowers businesses to cultivate exceptional, human-centric customer experiences through artificial intelligence. While our headquarters are located in the vibrant city of San Francisco, we are expanding our footprint with offices in Atlanta, New York, London, France, Singapore, and Japan.Our work culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our every action and are integral to our mission.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from renowned tech giants, including Salesforce, Facebook, and Google, ensuring our commitment to innovation and excellence.Your RoleLead the operational framework for Product & Engineering, overseeing planning cycles, roadmap management, initiative tracking, sprint planning, and team objectives.Streamline and enhance critical processes such as product reviews, retrospectives, team syncs, and engineering demonstrations to foster clarity and expedite workflows.Create and sustain operational documentation, including roadmaps, planning documents, capacity trackers, dashboards, and retrospectives, to ensure transparency and alignment across teams.Facilitate cross-functional collaboration among Product, Engineering, Design, Brand, Sales, and Operations teams, ensuring alignment, accountability, and timely execution.Collaborate with product, engineering, and marketing leaders to develop scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution plans.Utilize operational data and team feedback to pinpoint friction points, implementing systems that enhance execution and overall outcomes.Develop and continuously refine our internationalization operations playbook to support scalable growth with quality and intentionality.Your Qualifications6-8+ years of experience in Product Operations, Business Operations, or Program Management in technology-focused environments.Proven track record of implementing operational efficiencies and frameworks that drive team performance and product excellence.Exceptional communication and interpersonal skills, with the ability to engage and motivate diverse teams.Strong analytical skills with a data-driven approach to problem-solving and decision-making.Experience in managing cross-functional projects in a fast-paced, dynamic environment.

Mirelo AI is at the forefront of innovation, creating the next generation of creative tools that transform silent videos into captivating audio experiences.Our advanced generative AI models bring life to video content by generating realistic sound, speech, and music tailored for gamers, content creators, and video platforms. With our technology, we empower storytellers worldwide to elevate their narratives.Having recently secured a $41 million Seed round co-led by Andreessen Horowitz and Index Ventures, with backing from Atlantic, we are aggressively expanding our teams across Product, Engineering, Go-to-Market, and Growth.About the RoleAs the Principal Product Designer, your mission is to revolutionize our generative audio offerings into a highly desirable product for creators, ensuring we achieve product-market fit through meticulous craftsmanship, iterative design, and authentic user insights.Being our inaugural Product Design hire, you'll play a pivotal role in defining the interaction experience for creators using AI-generated sound. This role demands a hands-on approach, granting you high ownership as you collaborate with users and analyze data to sculpt raw AI functionalities into tools that creators will cherish. You will engage in continuous iterations based on user feedback, designing seamless and expressive interfaces for an innovative suite of generative video-audio tools that make complex model functions accessible.As a foundational designer, your contributions will significantly influence how our technology evolves into a product that resonates with creators.Key ResponsibilitiesLead the complete UX/UI development for Mirelo’s AI-driven creative products, from initial concepts through to refined, user-friendly features.Convert sophisticated generative audio models into user-friendly interaction patterns and workflows; this is the key challenge.Serve as the essential bridge linking raw AI capabilities with real creator value. Rapidly prototype and validate concepts to ensure alignment with authentic user needs.Engage deeply with early customers and product data, collecting both qualitative and quantitative feedback to fuel ongoing, high-velocity design iterations.Work closely with product and engineering teams to establish requirements, brainstorm solutions, and guarantee the effective implementation of your designs.Create high-fidelity prototypes that articulate interaction concepts and explore new, innovative behaviors driven by AI.Develop foundational design principles and patterns that will guide our design efforts moving forward.

As a Product Operations Manager at Windfall Data, located in the heart of San Francisco, you will play a pivotal role in our dynamic team, reporting directly to the VP of Product. This unique 'player/coach' position requires you to balance your individual contributions with the leadership of a small team of Product Operations Analysts. You will collaborate closely with engineering, data science, and customer success teams to enhance internal processes, generate insightful analyses, and effectively communicate your findings through well-crafted presentations.This position offers an excellent opportunity to refine your management and analytical abilities while working alongside a talented group of Analysts, Data Scientists, and Engineers. Your contributions will have a meaningful impact, supporting non-profit organizations in exceeding their fundraising goals and enabling commercial enterprises to achieve higher returns on their marketing investments.At Windfall Data, our mission is to transform how organizations utilize people data. We are guided by our core values: (1) Communicate excellently; (2) Operate transparently; (3) Provide leverage, not just optimization; (4) Make a difference daily; and (5) Act with integrity and trust.

About UsAt Sierra, we are at the forefront of revolutionizing customer experiences through AI technology. Our San Francisco headquarters is complemented by offices in Atlanta, New York, London, France, Singapore, and Japan, reflecting our commitment to a global presence.Our culture is defined by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide every aspect of our work and interactions.Founded by industry leaders Bret Taylor and Clay Bavor, we have a strong legacy of innovation, with Bret’s experience as Board Chair of OpenAI and former co-CEO of Salesforce, and Clay’s extensive background at Google.What You'll Do:Lead the design, implementation, and management of Sierra’s global benefits programs, encompassing health insurance, retirement plans, wellness initiatives, leave policies, and local statutory benefits, ensuring competitiveness and compliance across all regions.Collaborate cross-functionally with teams in People, Finance, Legal, and global leadership to develop benefits strategies, budget planning, and facilitate M&A due diligence and new market expansions.Oversee vendor relations and broker partnerships across the U.S., EMEA, and APAC to ensure service excellence, cost efficiency, renewal strategies, and adherence to regulations.Act as a trusted advisor for employees, providing clear and comprehensive guidance on benefits, leaves, eligibility criteria, and policy interpretation to ensure a seamless and supportive experience.Establish scalable systems, reporting mechanisms, and documentation, leveraging data and market insights to assess program effectiveness and adapt offerings to meet the evolving needs of Sierra.What You'll Bring:A minimum of 7 years of experience in global benefits, total rewards, or related HR functions, preferably within a high-growth technology sector.Proficiency in managing complex benefits programs and strong knowledge of compliance regulations across various regions.Exceptional communication and interpersonal skills to foster relationships and provide guidance at all levels.Analytical mindset with the ability to utilize data for decision-making, program evaluation, and strategic planning.Strong project management abilities to oversee multiple initiatives effectively and efficiently.

About Plaud Inc.Plaud is revolutionizing the professional landscape by developing the most reliable AI work companion designed to enhance productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered a loyal user base of over 1,500,000 professionals globally. Our mission is to augment human intelligence by building next-generation intelligence infrastructures and interfaces that effectively capture, extract, and utilize the insights from what individuals say, hear, see, and think.As a Delaware-incorporated company located in San Francisco, Plaud is at the forefront of merging human and AI intelligence through a sophisticated hardware-software integration. We uphold the highest standards of data security and privacy, ensuring compliance with SOC 2, HIPAA, GDPR, ISO27001, ISO27701, and EN18031.Want to know more about Plaud? Visit us at https://www.Plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAt Plaud, we are shaping the future of human-AI interaction. Here are some reasons to consider joining our dynamic team:We are a bootstrapped, rapidly growing, and profitable company with an impressive $250 million revenue run rate achieved within just three years.Define the next-generation paradigm for human-AI interaction.Gain exposure to leading-edge AI tools and contribute directly to our global expansion efforts.Collaborate with passionate teammates who prioritize innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and rapid professional growth.