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Product Manager - Customer Experience Automation

NiCEUnited Kingdom - London
On-site Full-time

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Experience Level

Experience

Qualifications

Do you have the required skills?Proven experience in product management, business analysis, or technical delivery roles within a software or SaaS environment. Exceptional ability to communicate both business and technical concepts clearly to a diverse audience. Demonstrated experience working with cross-functional teams in Agile or iterative delivery settings. Comfortable making prioritization decisions and managing trade-offs. Highly organized, proactive, and capable of managing multiple tasks efficiently.

About the job

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.

What does the role entail?

We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.

In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.

How will you create impact?

  • Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.
  • Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.
  • Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.
  • Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.
  • Prioritize features, improvements, and bug fixes based on customer value and effort required.
  • Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.
  • Support product launches, including positioning, enablement, and post-launch feedback mechanisms.
  • Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

About NiCE

NiCE is a pioneering company dedicated to the advancement of customer experience through innovative technology solutions. We are committed to excellence and driven by a passion for transforming challenges into opportunities.

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