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Product Manager, Agent Development

SierraSingapore
On-site Full-time

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Experience Level

Mid to Senior

About the job

About Us

  • At Sierra, we are passionate about revolutionizing the way businesses create authentic customer experiences through innovative AI solutions. Headquartered in San Francisco, our company has expanded its presence with offices in Atlanta, New York, London, France, Singapore, and Japan, fostering a collaborative environment that thrives on human connection.

  • Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—drive our mission and shape our vibrant culture. We are dedicated to embodying these principles in every aspect of our work.

  • Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. Bret has served as Board Chair of OpenAI and held prominent roles at Salesforce and Facebook, while Clay has extensive expertise from his tenure at Google, leading innovative projects in AR/VR and product design.

Your Role

  • Develop Advanced AI Agents: As a Product Manager focused on Agent Development, you will collaborate closely with engineers and clients to design and launch AI agents capable of managing thousands of customer interactions daily.

  • Customer Engagement: You will interact with stakeholders at all levels to:

    • Identify and analyze their needs.

    • Craft and conduct demonstrations showcasing Sierra’s capabilities.

    • Collaborate with technical teams to resolve business process challenges.

    • Continuously enhance our virtual agents to align with customer expectations.

    • Serve as trusted advisors, steering strategic technical initiatives for our clients.

  • Influence Product Strategy: Partner with engineering and product teams to define and implement critical new features that contribute to the success of our clients.

What You Bring

  • 5-7+ years of experience in product management, particularly with complex technical products.

  • Strong communication and interpersonal skills, capable of engaging with diverse audiences.

  • Proven track record of successfully launching AI or software products.

  • Ability to analyze technical challenges and develop actionable solutions.

  • A customer-centric mindset with an emphasis on understanding and fulfilling client needs.

About Sierra

Sierra is at the forefront of transforming customer experiences through AI, creating a platform that empowers businesses to connect with their customers in meaningful ways. With a diverse and inclusive culture rooted in trust and craftsmanship, we are committed to fostering innovation and collaboration across our global offices.

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