Product Customer Success Manager, CX

Rithum™ is a leading global commerce network that transforms the way brands, suppliers, and retailers collaborate to create exceptional e-commerce experiences. Our innovative platform empowers brands and retailers to accelerate growth, streamline operations across various channels, expand product offerings, and increase profitability. Currently, over 40,000 businesses rely on Rithum to enhance their operations across multiple channels, collectively representing more than $50 billion in annual gross merchandise volume (GMV). With our comprehensive commerce, marketing, and logistics solutions, our clients can craft optimized shopping experiences that resonate with consumers from start to finish. Overview In the role of Client Success Engineer, you will be instrumental in architecting scalable technical solutions and ensuring a seamless transition from sales to implementation for our key clients. You will actively engage during the final stages of the sales cycle to assist with technical discovery, develop implementation strategies, and act as a trusted advisor during complex onboarding and expansion initiatives. Your technical acumen and collaborative spirit will be vital in helping our clients achieve lasting success with our SaaS e-commerce platform.

As a Senior Client Success Manager at greenirony, you will play a pivotal role in fostering strong client relationships and ensuring exceptional engagement. Your expertise will guide our clients through their journey, maximizing their experience with our services.Key responsibilities include managing client expectations, understanding their needs, and proactively addressing any challenges they may face. You'll collaborate with cross-functional teams to deliver innovative solutions that drive client satisfaction and retention.

We are seeking a highly motivated and experienced Senior Client Success Manager to join our dynamic team at Rithumliboard. In this role, you will be instrumental in driving client satisfaction and retention for our strategic accounts. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they derive maximum value from our services.The ideal candidate will have a proven track record in client management, excellent communication skills, and the ability to build strong relationships with stakeholders. If you are passionate about client success and want to make an impact in a growing organization, we would love to hear from you!

Axon Enterprise, Inc. develops devices and cloud software aimed at improving safety and justice. The company values openness, empathy, and a range of perspectives from both customers and employees. Axon supports initiative and skill development in a mission-driven environment where individual contributions matter. Role overview The Implementation Engineer II plays a client-facing role, helping Axon deliver technology solutions to public safety partners. This position designs and implements system integrations, working closely with clients and project teams to establish effective processes that promote quality, productivity, and client satisfaction. The role operates with minimal supervision and provides technical services such as system interface design, technical project scoping, and system analysis. Location and travel Remote position with approximately 30% travel required Must reside within commuting distance of one of these hubs: Scottsdale, AZ; Seattle, WA; Boston, MA; Denver, CO; Atlanta, GA Reports to the Manager, Solutions Architect Key responsibilities Serve as a client-facing member of the Software Solutions Delivery Team Collaborate with networking and software specialists to deliver Axon technology to a variety of clients, including public safety organizations Assess IT system architectures to scope technical projects, recommend improvements, conduct Information Security assessments, and participate in architecture review boards Oversee technical projects both remotely and at client sites Communicate project updates to both technical and non-technical client stakeholders Work with account management to address customer needs Deliver high-quality service during Axon software implementations Identify integration opportunities between agency systems (cloud or on-premises) and Axon products Recommend deployment strategies for integrations that align with agency objectives

Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.

Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.

Role overview Procare Solutions seeks an Implementation Manager to guide the rollout and integration of its childcare management software. This position is located in either Denver, CO or Atlanta, GA. What you will do Lead project planning and manage timelines for new client software implementations Work directly with clients to understand their needs and adapt the deployment process accordingly Coordinate with teams across departments to support a smooth delivery Provide training and guidance to help clients use Procare Solutions’ products successfully Collaboration and impact This position partners closely with clients and internal colleagues to create a positive onboarding experience and help organizations make the most of Procare Solutions’ software.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

Join our dynamic team at Fullstory! This hybrid role requires in-office attendance just one day per week at our Atlanta office. Candidates must live within a commutable distance to be considered.As a Principal Customer Success Manager on our Strategic team, you will serve as a trusted advisor to our most valued clients, empowering them to maximize the benefits of the Fullstory product suite. Your role will involve offering strategic insights and product enablement, while also driving the adoption of existing tools, troubleshooting challenges, proactively managing risk, and uncovering new growth opportunities within your portfolio. You will report directly to the Director of Strategic Customer Success.As a Customer Success Manager (CSM), you will become a power user of the Fullstory platform, utilizing your expertise to assist clients in achieving their core business objectives. You’ll engage consistently with a select group of specialized accounts, delivering superior, value-driven service. Collaboration with our Sales team will be crucial to enhance client retention and growth, while you will also work closely with Fullstory’s Product and Marketing teams, influencing decisions on platform features and positioning.In your typical day, you will:Manage the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts, focusing on retention and growth.Ensure that Fullstory’s most strategic customers derive maximum value from their investment, utilizing key features that align with their business objectives, and documenting the value and ROI achieved.Forecast risks and maintain a strong customer renewal and growth rate in collaboration with the Account Executive team.Partner with various internal teams (Sales, Marketing, Product, and executive leadership) to create and implement success plans that align stakeholders on growth strategies and risk management.Prepare and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, opportunities for growth, and overall vision for optimal adoption of the Fullstory platform.Act as a domain and product expert during customer interactions, industry events, and within both customer-facing and internal communities.Advocate for customer product feature priorities within Fullstory, collaborating with the product team to drive enhancements.

General Information:Job Title: MAWM Implementation ManagerLocation: Atlanta, GA, United States (Remote)Job Type: Full-Time Reporting Line: Co-Founder & COOAbout Fulfillment IQ (FIQ): Fulfillment IQ is a pioneering supply chain engineering and transformation firm dedicated to assisting brands, retailers, and third-party logistics providers (3PLs) in designing, constructing, and scaling high-performance logistics operations. We operate at the crossroads of strategy, operations, and technology, tackling complex real-world challenges that encompass warehouse design, automation, order management, transportation, and comprehensive supply chain execution. Our teams blend extensive domain expertise with robust technical capabilities, delivering results through consulting, systems implementation, and proprietary platforms that expedite time-to-value while minimizing delivery risk. If you thrive in intricate environments, value close collaboration with clients, and appreciate making a tangible impact on global commerce, this is where your skills and insights can truly flourish.Role Overview: We are on the lookout for a dynamic MAWM Implementation Manager possessing a strong mix of functional warehouse expertise, technical insight, and program delivery leadership. This position transcends traditional WMS implementations, requiring a holistic thinker who can navigate across systems, processes, and integrations. The ideal candidate will exhibit substantial experience with MAWM implementations and a thorough understanding of warehouse operations, alongside knowledge of how enterprise systems, integrations, and digital supply chain ecosystems operate. You will be instrumental in driving end-to-end implementations, aligning business needs with scalable, technology-driven solutions.Key Responsibilities: Lead comprehensive MAWM implementations through planning, design, build, testing, and deployment phases.Enhance traditional delivery by comprehending how WMS interacts within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS).Collaborate with business stakeholders, product owners, and engineering teams to define critical aspects including warehouse processes (Inbound, Outbound, Inventory, Returns), system workflows, user journeys, and integration points across systems.Drive solution design and configuration strategies within MAWM, emphasizing functional modules and workflows.Oversee integration design including APIs and proactive extensibility.

OpenGov delivers AI and ERP solutions tailored for local and state governments throughout the United States. Over 2,000 public sector organizations use the OpenGov Public Service Platform to manage enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. These integrated tools help agencies improve efficiency and build public trust. Learn more about OpenGov’s mission to support government accountability at OpenGov.com. Role overview The Implementation Analyst position focuses on delivering successful Government App Builder (GAB) implementations. This low-code/no-code platform allows state and local governments to create and manage solutions for grants management, disaster preparedness, capital planning, and project management. Implementation Analysts work with Implementation Consultants, Project Managers, and customers to configure, script, and design solutions, always under the guidance of technical leads. The goal is to ensure scalable, high-quality implementations that address customer needs. What you will do Configure workflows, forms, and system logic within the GAB platform to implement customer solutions. Translate business requirements into functional configurations, scripts, and system designs. Set up, validate, and transform data to ensure accuracy and usability. Support the development and maintenance of integrations, such as APIs and data connections. Participate in daily sessions with internal teams to review progress, collect feedback, and make quick iterations. Ensure that all deliverables meet quality assurance criteria and acceptance standards.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.

Join Fusion Consulting as a Senior Implementation Manager / Solution Architect specializing in Veeva. This pivotal role requires you to lead the implementation of Veeva solutions, ensuring client satisfaction and project success. You will collaborate closely with cross-functional teams, utilizing your extensive knowledge of Veeva's platform to design and deliver innovative solutions that meet the needs of our clients.

The Director of Client Services at RR Donnelley leads a team dedicated to meeting client needs and maintaining high service standards. This position plays a key role in shaping strategy and building strong client relationships over time. Role overview This leadership role centers on guiding a team to deliver tailored solutions for clients. The Director works across departments to coordinate efforts, improve processes, and support overall client satisfaction. What you will do Lead and mentor a client services team in Atlanta Collaborate with other departments to strengthen service delivery Shape and implement strategies that support long-term client partnerships Promote continuous improvement in all aspects of client service

Join Pinterest as a Lead Client Partner in the Travel sector, where you will spearhead strategic relationships with key clients, driving engagement and growth within the travel industry. You will leverage your expertise to create innovative solutions that meet client needs and enhance their experience on the Pinterest platform. Collaborate with cross-functional teams to ensure the successful execution of campaigns, while providing insights and recommendations based on data analysis.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join our dynamic team at relex as a Customer Success Manager specializing in Supply Chain SaaS solutions. In this role, you will be pivotal in ensuring our customers achieve their business objectives by leveraging our innovative software. You will be responsible for onboarding clients, providing ongoing support, and driving customer satisfaction through effective relationship management.As a Customer Success Manager, you will collaborate closely with cross-functional teams to enhance the customer experience and identify opportunities for product improvement. Your insights will play a crucial role in shaping our service offerings and ensuring our customers' success.