Product Customer Success Manager, CX

At NiCE Systems, we believe in pushing boundaries and redefining possibilities. We are driven by ambition, innovation, and a desire to achieve excellence. If you share our passion for success, we invite you to explore a fulfilling career opportunity that will ignite your potential.What does the role involve?As a vital member of our Customer Success team, you…

Join our dynamic team at Fullstory! This hybrid role requires in-office attendance just one day per week at our Atlanta office. Candidates must live within a commutable distance to be considered.As a Principal Customer Success Manager on our Strategic team, you will serve as a trusted advisor to our most valued clients, empowering them to maximize the benefits of the Fullstory product suite. Your role will involve offering strategic insights and product enablement, while also driving the adoption of existing tools, troubleshooting challenges, proactively managing risk, and uncovering new growth opportunities within your portfolio. You will report directly to the Director of Strategic Customer Success.As a Customer Success Manager (CSM), you will become a power user of the Fullstory platform, utilizing your expertise to assist clients in achieving their core business objectives. You’ll engage consistently with a select group of specialized accounts, delivering superior, value-driven service. Collaboration with our Sales team will be crucial to enhance client retention and growth, while you will also work closely with Fullstory’s Product and Marketing teams, influencing decisions on platform features and positioning.In your typical day, you will:Manage the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts, focusing on retention and growth.Ensure that Fullstory’s most strategic customers derive maximum value from their investment, utilizing key features that align with their business objectives, and documenting the value and ROI achieved.Forecast risks and maintain a strong customer renewal and growth rate in collaboration with the Account Executive team.Partner with various internal teams (Sales, Marketing, Product, and executive leadership) to create and implement success plans that align stakeholders on growth strategies and risk management.Prepare and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, opportunities for growth, and overall vision for optimal adoption of the Fullstory platform.Act as a domain and product expert during customer interactions, industry events, and within both customer-facing and internal communities.Advocate for customer product feature priorities within Fullstory, collaborating with the product team to drive enhancements.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.

Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.

Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.

Join our dynamic team at relex as a Customer Success Manager specializing in Supply Chain SaaS solutions. In this role, you will be pivotal in ensuring our customers achieve their business objectives by leveraging our innovative software. You will be responsible for onboarding clients, providing ongoing support, and driving customer satisfaction through effective relationship management.As a Customer Success Manager, you will collaborate closely with cross-functional teams to enhance the customer experience and identify opportunities for product improvement. Your insights will play a crucial role in shaping our service offerings and ensuring our customers' success.

At Upgrade, we empower customers to take control of their financial journey with innovative and affordable financial solutions. Since our inception in 2017, we have successfully assisted over 7.5 million individuals in accessing more than $42 billion in consumer credit. Our unwavering commitment to enhancing our customers' financial well-being drives us to create products that increase their financial capacity and support them in achieving a brighter fiscal future. Supported by leading technology investors, we are proud to have reached a valuation of $7.3 billion.Recognized for our collaborative and inclusive workplace culture, Upgrade has earned accolades such as one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, and America’s Greatest Workplaces by Newsweek, among others. We invite passionate individuals to join our team in designing and delivering innovative products that contribute to a more prosperous financial future for millions. About the Role:As a Contractor Success Manager, you will be integral to expanding our sales team across North America. This team is tasked with attracting new merchants and contractors to provide payment solutions to their customers through Upgrade. You will oversee the productivity and revenue growth of a designated portfolio of Upgrade’s partners, guiding our merchant and contractor partners in achieving their business objectives.What You’ll Do:

Euronet is a global leader in payment processing, providing essential connections between our partners—financial institutions, retailers, and service providers—and their end consumers worldwide.As a Customer Success Manager, you will be instrumental in driving technology, payment solutions, and partnership expansion. This position arises in the wake of Euronet's acquisition of CoreCard, presenting a unique chance to influence the future of card issuing and payment innovation while collaborating with a renowned payments powerhouse.Your role will involve close partnerships with both existing and prospective clients, guiding them from initial engagement through onboarding, implementation, launch, and sustained growth. As a trusted advisor, you will empower customers to fully utilize CoreCard’s platform and Euronet’s extensive ecosystem to successfully scale their card programs.This position requires excellent collaboration across various teams—product, engineering, project management, compliance, legal, delivery, and business development—to ensure an exceptional and impactful customer experience. The ideal candidate thrives in a dynamic environment, possesses strong organizational and communication skills, and enjoys tackling complex challenges that yield significant business impact. Note that this is an in-office position based in Atlanta, GA.

As a Senior Client Success Manager at greenirony, you will play a pivotal role in fostering strong client relationships and ensuring exceptional engagement. Your expertise will guide our clients through their journey, maximizing their experience with our services.Key responsibilities include managing client expectations, understanding their needs, and proactively addressing any challenges they may face. You'll collaborate with cross-functional teams to deliver innovative solutions that drive client satisfaction and retention.

Saviynt is at the forefront of identity security with our AI-driven platform that expertly manages and governs access for both human and non-human entities across all applications, data, and business processes within organizations. Our clients, consisting of top-tier brands, Fortune 500 companies, and government institutions, place their trust in Saviynt to protect their digital assets, enhance operational efficiency, and minimize compliance costs. As we embrace the AI era, our solutions empower organizations to safely expand their AI capabilities. For further insights into our innovative offerings, please visit www.saviynt.com.As a Senior Customer Success Manager (CSM), you will play a pivotal role in fostering customer loyalty and driving the adoption of Saviynt’s state-of-the-art products and services, aligning your strategies with our customers’ business goals. Your responsibilities will encompass ensuring value-driven outcomes through customer segmentation, oversight, strategic recommendations for service enhancement, and thorough metrics analysis. You will also conduct regular health checks and coordinate necessary interventions to keep our customers on course to achieving their objectives. Success in this role will translate to increased customer satisfaction, retention, and the growth of Saviynt’s business—ensuring customers are enthusiastic advocates for our solutions.

Role overview The Technical Director of Product Success for CRM at ServiceNow plays a key role in Atlanta. This position focuses on ensuring that customers gain the most value from ServiceNow's CRM offerings. The director guides efforts to improve customer experiences and outcomes with these products. What you will do Lead projects and initiatives that help customers maximize value from CRM solutions Collaborate with teams throughout the company to enhance support strategies Develop and drive programs that boost customer satisfaction and encourage wider product adoption

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

About GotPhoto/fotograf.deAt GotPhoto, our mission is to revolutionize the photography industry through digital transformation.GotPhoto.com|fotograf.de offers a comprehensive workflow and e-commerce solution designed to streamline photographers' operations, enhancing efficiency from photo management to payment processing. Our user-friendly platform allows photographers to focus on what they love most - capturing moments!Since our inception in 2012, we have embraced an entrepreneurial spirit, leading to numerous success stories that validate our sustainable and profitable business model.Join our vibrant team of over 170 skilled professionals and contribute to empowering photographers as never before!

Are you a seasoned strategist with a passion for enhancing customer experience through innovative pricing solutions? Join Nice as a Senior Product Pricing Manager in our Atlanta office, where you will play a pivotal role in shaping our pricing strategies to optimize revenue while delivering exceptional value to our customers.Your expertise will direct our pricing initiatives, ensuring alignment with market trends and customer expectations. Collaborate with cross-functional teams, including product development, marketing, and sales, to influence pricing models that drive business success.

Xometry (NASDAQ: XMTR) is at the cutting edge of digital manufacturing, bridging the gap between innovative thinkers and the manufacturers capable of transforming their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their operations, while facilitating seamless access to global manufacturing capacity for buyers at Fortune 1000 companies.We are looking for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will be integrated into our key accounts, serving as a vital extension of their engineering teams. This position combines customer interaction, technical proficiency, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to be part of a vibrant and expanding organization that is leading the way in digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a substantial impact, we encourage you to apply.

Role overview Nice seeks a Product Manager to join the team in either Atlanta, GA or Sandy, UT. This position guides projects that shape the future of our products. The Product Manager partners with colleagues from different departments, gathers feedback, and uses those insights to help define product strategy. What you will do Lead projects that impact product direction and development Collaborate with teams across the organization Collect and analyze feedback to inform product decisions Contribute to setting product strategy to ensure our solutions align with user needs Location This role is based in Atlanta, GA or Sandy, UT.

About the Role Rithumliboard is hiring a Senior Product Manager based in Atlanta or working remotely. This role leads product strategy, shapes roadmaps, and oversees execution to bring new solutions to customers. The Senior Product Manager partners with teams across the company to keep products aligned with Rithumliboard’s vision and goals. What You Will Do Develop and communicate product strategy Define and manage product roadmaps Drive projects from concept through launch Work with engineering, design, and other teams to deliver on product goals Ensure products meet customer needs and support company objectives What We Look For Experience managing products through the full lifecycle, from idea to launch Strong analytical and problem-solving skills Interest in technology and product innovation Attention to detail and a strategic mindset Ability to collaborate with cross-functional teams Location This position is open to candidates in Atlanta or remote within the United States.