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Principal Premium Support Engineer

BigIDChennai
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess strong technical acumen, excellent problem-solving skills, and the ability to work collaboratively in a team-oriented environment. A background in customer support and experience with technical troubleshooting is highly desirable.

About the job

Who We Are:

BigID is a pioneering tech startup dedicated to delivering cutting-edge solutions in data security, compliance, privacy, and AI data management. We are at the forefront of the data industry, assisting our clients in minimizing risks, fostering business innovation, ensuring compliance, building customer trust, making informed decisions, and maximizing the value derived from their data.

We are assembling a global team that is passionate about innovation and next-generation technology. BigID has received numerous accolades, including:

  • Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
  • Listed on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • Recognized by CRN 100 as one of the 20 Coolest Identity Access Management and Data Protection Companies for three consecutive years
  • Featured in DUNS 100 Best Tech Companies to Work for
  • Ranked among the Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
  • Included in the 2024 Inc. 5000 list for the fourth consecutive year
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the cornerstone of our success. Join a dynamic, people-centric culture that is both fast-paced and rewarding. You’ll collaborate with some of the most talented professionals in the industry who prioritize innovation, diversity, integrity, and teamwork.

Who We Seek:

BigID is in search of a Principal Premium Support Engineer to become a vital part of our team. This role is hands-on and client-facing, where your primary responsibilities will include:

  • Delivering exceptional product support
  • Assisting with configuration inquiries
  • Documenting enhancement requests
  • Diagnosing and researching product issues
  • Effectively collaborating with diverse internal teams and external customers, even in challenging scenarios
  • Teaming up with cross-functional groups
    • Facilitating escalations
    • Accelerating resolutions
    • Ensuring and maintaining account health
  • Overseeing customer accounts from a technical support standpoint

You will engage with customers, collaborate with support and services teammates, and liaise with our engineering team to resolve intricate problems, advocating for our clients within BigID. Your role will encompass both proactive monitoring and planning to create actionable growth strategies for your assigned customers, along with reactive troubleshooting to swiftly resolve issues.

About BigID

BigID is a trailblazing technology company specializing in data security, compliance, and privacy solutions. Our innovative approach leverages AI data management to empower organizations to protect their data and enhance their operational efficiency. We have garnered numerous awards and recognitions, establishing ourselves as leaders in the cybersecurity landscape.

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