Principal Premium Support Engineer

Who We Are:BigID is a pioneering tech startup dedicated to delivering cutting-edge solutions in data security, compliance, privacy, and AI data management. We are at the forefront of the data industry, assisting our clients in minimizing risks, fostering business innovation, ensuring compliance, building customer trust, making informed decisions, and maximizing the value derived from their data.We are assembling a global team that is passionate about innovation and next-generation technology. BigID has received numerous accolades, including:Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec AwardsListed on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity CompaniesRecognized by CRN 100 as one of the 20 Coolest Identity Access Management and Data Protection Companies for three consecutive yearsFeatured in DUNS 100 Best Tech Companies to Work forRanked among the Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice AwardsIncluded in the 2024 Inc. 5000 list for the fourth consecutive yearShortlisted for the 2024 AI Awards in the category of Best Use of AI in CybersecurityAt BigID, our team is the cornerstone of our success. Join a dynamic, people-centric culture that is both fast-paced and rewarding. You’ll collaborate with some of the most talented professionals in the industry who prioritize innovation, diversity, integrity, and teamwork.Who We Seek:BigID is in search of a Principal Premium Support Engineer to become a vital part of our team. This role is hands-on and client-facing, where your primary responsibilities will include:Delivering exceptional product supportAssisting with configuration inquiriesDocumenting enhancement requestsDiagnosing and researching product issuesEffectively collaborating with diverse internal teams and external customers, even in challenging scenariosTeaming up with cross-functional groupsFacilitating escalationsAccelerating resolutionsEnsuring and maintaining account healthOverseeing customer accounts from a technical support standpointYou will engage with customers, collaborate with support and services teammates, and liaise with our engineering team to resolve intricate problems, advocating for our clients within BigID. Your role will encompass both proactive monitoring and planning to create actionable growth strategies for your assigned customers, along with reactive troubleshooting to swiftly resolve issues.

Join us as a Principal Quality Engineer and spearhead quality transformation initiatives across our cloud-native platforms and enterprise solutions. In this pivotal senior technical leadership role, you will be entrusted with crafting automation strategies, enhancing release quality, and fostering engineering excellence across our globally distributed teams.This position demands not only robust hands-on technical expertise but also the ability to strategically influence cross-functional teams in Engineering, DevOps, and Product.Key ResponsibilitiesQuality Strategy & GovernanceDevelop and execute a comprehensive quality strategy at the enterprise level.Establish release quality gates and monitor measurable KPIs.Enhance DORA metrics, reduce defect escape rates, and increase automation coverage.Champion shift-left testing and implement best practices in quality engineering.Test Architecture & AutomationCreate scalable automation frameworks encompassing UI, API, integration, and performance testing.Seamlessly integrate automated testing into CI/CD pipelines.Lead testing efforts for API, microservices, and cloud validation.Optimize automation stability and execution efficiency.Cloud & Platform ValidationValidate deployments across AWS, Azure, and GCP platforms.Lead performance, resiliency, and reliability testing initiatives.Drive testing strategies for containerized and Kubernetes-based applications.Collaborate with SRE teams to validate SLOs and SLAs.Technical LeadershipMentor senior QA engineers and Software Development Engineers in Test (SDETs).Influence architectural decisions with a focus on quality.Conduct quality reviews for major releases and migration projects.Engage with global engineering teams for collaborative excellence.Required Qualifications12-15+ years of experience in Quality Engineering or Test Architecture.Proficient programming skills in Java or Python.Proven expertise in:Selenium, Playwright, or Cypress frameworks.REST API testing frameworks.CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.Performance testing tools like JMeter or k6.Docker and Kubernetes technologies.Experience with cloud platforms including AWS, Azure, or GCP.Solid understanding of Agile and DevOps methodologies.Preferred QualificationsExperience in validating large-scale cloud migration initiatives....

Join Appian as a Principal Software Engineer, where you will lead the design and development of cutting-edge software solutions. As a key member of our engineering team, you will leverage your expertise to drive innovation and deliver high-quality products that meet our clients' needs. Collaborate with cross-functional teams to enhance existing applications and create new features that elevate the user experience.

Join Our Team as a Principal Software Engineer – JavaLocation: Chennai (On-site – Monday to Friday)Experience Required: 7 to 10+ yearsType of Employment: Full-time | Immediate joiners preferredRole Overview:We are seeking a talented Principal Software Engineer to spearhead architectural and technical initiatives, mentor teams on industry best practices, and deliver impactful projects utilizing Java, Scala, REST APIs, authentication frameworks, and Kubernetes deployments across AWS, Azure, or GCP with EKS.Key Responsibilities:Offer technical leadership and architectural guidance for backend services.Develop strategies for REST API design, versioning, and integration.Oversee the implementation of authentication protocols such as OIDC and Kerberos.Facilitate cloud-native deployments using EKS on AWS, Azure, or GCP.Ensure the scalability, performance, and observability of distributed systems.Mentor engineering teams and collaborate with cross-functional stakeholders.Essential Skills:Proficient in Java and Scala development for large-scale systems.Demonstrated experience in REST API development and authentication integrations.Extensive expertise with Kubernetes, particularly EKS, and cloud deployments.Familiarity with AWS, Azure, or GCP services.Exceptional leadership and communication abilities.Preferred Qualifications:Experience with Python scripting and automation.Knowledge of monitoring, security audits, and compliance frameworks.Immediate joiners for enterprise-level projects are highly desirable.

Join Appian as a Principal Software Engineer and lead the charge in developing innovative software solutions that drive efficiency and effectiveness. As a key player in our engineering team, you will leverage your expertise to design, implement, and optimize scalable applications.

AECOM, a global leader in infrastructure and environmental services, is seeking a Principal Engineer specializing in Structures for our Data Center projects. In this role, you will leverage your expertise to design and analyze innovative structure solutions that meet project specifications and regulatory requirements.Your responsibilities will include collaborating with multidisciplinary teams, overseeing project execution, and ensuring that all engineering practices align with AECOM's standards of quality and safety.

Join our dynamic team at Ramboll as a Principal Engineer specializing in high-rise and complex buildings in Chennai. We are seeking an innovative and experienced engineer who is passionate about designing and implementing cutting-edge structures that define the skyline.

Join our team as a Senior or Principal Mechanical Modeler, where you will leverage your expertise in mechanical modeling to drive innovative solutions in our projects. You will collaborate with cross-functional teams to create and refine model designs, ensuring they meet the highest standards of quality and efficiency. Your contributions will be vital in enhancing our engineering capabilities and delivering exceptional results for our clients.

We are seeking a seasoned Principal Engineer specializing in Extra Low Voltage (ELV) systems for high-rise and complex buildings to join our dynamic team in Chennai. In this pivotal role, you will lead engineering efforts, ensuring the integration of innovative design solutions while adhering to industry standards. Your expertise will guide the successful execution of projects from conception through to completion.

Join MSX International as a Senior Diagnostic Support Engineer, where you'll play a pivotal role in enhancing our technical support initiatives. In this dynamic position, you will leverage your deep understanding of diagnostic systems to provide expert assistance to our clients, ensuring optimal performance and satisfaction. Your contributions will directly influence our commitment to delivering exceptional service and innovative solutions.

About Zuora Zuora helps businesses adapt and grow in changing markets. The Zuora platform supports a range of business models, including subscription services, usage-based pricing, and AI-powered solutions. Companies use Zuora to launch new products, automate complex billing, and build steady, recurring revenue. With over a decade of experience shaping the Subscription Economy, Zuora is building a flexible quote-to-cash platform. This foundation helps organizations monetize products and services with agility and intelligence. Role Overview The Application Support Engineer II joins Zuora's Global Customer Support team. This role focuses on delivering technical support for Zuora Billing and applying AI tools to improve customer experience and support processes. The position offers opportunities to deepen product knowledge, drive product improvements, and shape modern support workflows. What You Will Do Level 2 Technical Support: Handle complex customer inquiries for Zuora Billing via ticketing systems and live channels, such as Zoom. Own cases from intake to resolution, ensuring timely and thorough solutions that maintain high customer satisfaction. Issue Analysis and Resolution: Prioritize and assess incoming issues based on urgency and business impact. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate cases with clear technical context. AI-Driven Support: Use AI tools to speed up issue diagnosis, improve response quality, and reduce resolution times. Provide feedback on AI tool performance and suggest ways to automate and improve workflows. Collaboration: Work closely with Engineering and Product Management to advocate for customer needs, assist with defect resolution, and influence product improvements. Share insights to help enhance product reliability and functionality. Knowledge Sharing and Escalation Management: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining documentation on configuration, customization, and integrations. Manage critical escalations and communicate proactively with stakeholders. Location This position is based in Chennai, Tamil Nadu, India.

About Zuora Zuora helps businesses adapt and grow by supporting a range of modern business models, from subscriptions and usage-based pricing to AI-powered offerings. The platform enables organizations to introduce new products, simplify billing, and build predictable revenue streams. With over a decade of experience shaping the Subscription Economy, Zuora continues to evolve, now building a unified quote-to-cash platform designed for flexibility and AI-readiness. Role Overview: Application Support Engineer II This Level 2 Application Support Engineer role is part of Zuora’s Global Customer Support team in Chennai. The position focuses on delivering technical support for Zuora Billing, with a strong emphasis on integrating AI tools to improve both customer experience and internal workflows. The role offers the chance to expand expertise in Zuora Billing, contribute to product enhancements, and help modernize support operations through AI-driven processes. What You Will Do Advanced Technical Support: Provide Level 2 support for Zuora Billing by diagnosing and resolving complex customer issues via ticketing systems and live channels such as Zoom. Take full ownership of cases from intake to resolution, maintaining a high standard of customer satisfaction. Issue Diagnosis and Resolution: Assess and prioritize incoming cases based on business impact and severity. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate issues with detailed technical information. AI-Enhanced Support: Apply AI tools to speed up diagnosis, improve response quality, and reduce resolution times. Offer feedback on AI tool performance and help identify opportunities for automation within support workflows. Cross-Team Collaboration: Work closely with Engineering and Product Management to represent customer needs, assist in resolving defects, and provide input that shapes product improvements. Knowledge Sharing and Escalation Management: Contribute to a Knowledge-Centered Service (KCS) approach by creating and updating documentation on configuration, customization, and integrations. Manage critical escalations and ensure proactive, clear communication with stakeholders.

At Rapyuta Robotics, we are driven by our core principle of "Empathy," striving to automate tasks that are "demanding," "dirty," and "dangerous." Our goal is to cultivate a society where individuals can immerse themselves in more intellectual and creative endeavors. We are at the forefront of developing and supporting cutting-edge robotics platforms and solutions, leveraging the most advanced control and coordination technologies in the world.We are looking for an experienced and accountable Senior Application Support Engineer (Level 3) with over 5 years of hands-on experience to support and maintain our deployed robotics and warehouse automation systems in live production environments. As the main point of contact for clients facing technical issues, you will ensure timely and effective resolutions. Your role will also involve deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will exhibit strong troubleshooting skills, a profound understanding of robotic systems, and the ability to manage both technical and customer-facing responsibilities.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Unix/Linux Production Support Engineer. In this vital role, you will be responsible for maintaining and supporting Unix and Linux environments, ensuring optimal performance and uptime. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and improve processes.We are looking for an individual who is passionate about technology and eager to contribute to our mission of delivering excellent IT solutions. You will have the opportunity to work in a fast-paced environment where your skills will be challenged and developed.

Join our dynamic team at Squircle IT Consulting Services Pvt. Ltd. as an HPUX L2 Support Engineer. In this role, you will provide critical support and troubleshooting for our HPUX systems, ensuring optimal performance and reliability.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Java Production Support Engineer. In this role, you will be responsible for providing technical support for Java applications in a production environment. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and ensure the smooth operation of our applications.The ideal candidate will have a strong understanding of Java technologies, production support methodologies, and excellent problem-solving skills. You will play a crucial role in maintaining the reliability and performance of our systems.

Join our dynamic team as a Principal BIM Modeler - Electrical in Chennai, where you will leverage your expertise to drive innovative solutions in building information modeling (BIM) for electrical systems. Collaborate with multidisciplinary teams to ensure the successful execution of projects and deliver high-quality results that meet client expectations.

Join MSX International as a Diagnostic Support Engineer Trainee and embark on an exciting journey in the automotive industry. This role offers a unique opportunity to develop your technical skills in diagnostics, leveraging cutting-edge technologies and methodologies. You will work closely with experienced engineers and gain hands-on experience while contributing to innovative projects that shape the future of automotive technology.

Join our dynamic team at Squircle IT Consulting Services Pvt. Ltd. as a Linux L2 Support Engineer. We are looking for a skilled professional to provide exceptional support and maintenance for our Linux systems. This role involves troubleshooting and resolving technical issues, optimizing system performance, and ensuring the reliability of our infrastructure.

At Appian, we embody the principles of Intensity and Excellence. Our commitment to high standards is unwavering, and we ensure that every endeavor is executed with meticulous care and quality. We tackle challenges with ambition and dedication, holding ourselves accountable to deliver optimal results. By joining Appian, you will become part of a dynamic team committed to achieving remarkable outcomes together. Position: Principal Technical Consultant - Chennai Are you eager to merge your enthusiasm for technology with your strategic problem-solving skills? The Appian Customer Success team is driven by a passion for exceptional customer outcomes. We rapidly deliver critical business impacts and are responsible for collaborating with our partners and clients to turn innovative ideas into reality. By becoming a member of our Customer Success team, you will receive the necessary support and opportunities to enhance your consulting skills. As a Principal Technical Consultant, you will engage with clients and partners post-sale to develop software solutions on the Appian platform. These applications empower organizations to achieve digital transformation and competitive differentiation. Your core responsibility will be to lead projects while managing the entire project lifecycle—defining, designing, developing, and implementing custom software solutions on Appian’s platform for our commercial clients. This role requires an agile mindset to comprehend our clients’ business processes and technical requirements, launch new relational data models, develop APIs for multi-system integration, collaborate with Appian Architects and Technical Delivery Managers, and mentor consultants through swift software implementations. Additionally, you will work closely with client technical teams and business users throughout the software development life cycle, driving adoption and empowering clients to independently build process applications.