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Principal NPI Program Manager

Axon Enterprise, Inc.San Francisco, California, United States
On-site Full-time $210K/yr - $336K/yr

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Experience Level

Manager

Qualifications

We seek a candidate with a robust blend of operational excellence and strategic insight. Ideal qualifications include:Proven experience in program management, particularly in product lifecycle management and new product introduction (NPI) processes. Strong analytical skills with the ability to drive data-informed decisions. Exceptional communication and interpersonal skills, facilitating collaboration across departments. Experience working in cross-functional teams and managing complex projects. Familiarity with software and hardware product development processes. A proactive problem-solver with a focus on continuous improvement.

About the job

Become a Force for Good with Axon.

At Axon, we’re dedicated to the mission of Protecting Life. We are pioneers tackling the most pressing safety and justice challenges through our innovative devices and cloud solutions. Our collaborative spirit drives us to connect through honesty and empathy, embracing diverse perspectives from our customers, communities, and each other.

Life at Axon is dynamic, rewarding, and significant. Here, you will take charge and foster genuine change. Continuously evolve while you contribute to a cause that truly matters in an environment that recognizes your contributions.

Your Impact

As the Principal NPI Program Manager, you will be the driving force behind the operational framework that transitions Axon’s products from conception to market launch. You will facilitate the journey from the initial product team SKU request to the point where it becomes available for quotes in our pricing catalog, acting as the key cross-functional coordinator among Product, Finance/FP&A, Commercial Operations, Supply Chain, Operations, Legal, and IT.

Your role involves designing, managing, and continuously refining the NPI process, ensuring efficiency, clarity, and speed in a function that bridges product strategy and commercial execution. You will tackle pivotal issues influencing product design and market success, while also liaising with senior and executive leadership across various departments.

What You’ll Do

Location: San Francisco, CA (flexible for other Axon hubs)
Reports to: Director, Chief of Staff (Controllership)

  • NPI process ownership
    • Oversee and manage the complete NPI workflow for all SKU types (hardware, software, services) from initial submission to cross-functional reviews, and through to the Ready-to-Quote and Ready-to-Ship phases.
    • Enhance and streamline the NPI intake process (ServiceNow) and all related workflows across D365 and Salesforce.
    • Lead the bundle creation process during the annual pricing cycle, collaborating with product teams to capture product vision and manage new and existing bundle updates.
    • Establish and enforce governance frameworks for SKU and bundle creation, modification, pricing adjustments, product discontinuation, and SKU replacements.
    • Clarify roles and priorities during peak periods (pricing weeks, product launches, M&A integrations) ensuring the team is equipped with the necessary tools, training, and support for successful execution.

About Axon Enterprise, Inc.

Axon is at the forefront of public safety innovation, committed to creating technology that enhances the safety of communities around the world. Our solutions encompass a range of devices and software designed to streamline operations and improve outcomes for law enforcement and public safety agencies. We believe in the power of technology to make a positive impact on society.

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