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Principal Genesys Cloud Professional Services Consultant

MiratechBengaluru
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience with Genesys Cloud solutions and implementation methodologies. Strong understanding of cloud technologies and their applications in customer experience. Excellent problem-solving skills and the ability to work collaboratively in a team environment. Exceptional communication and presentation abilities. Relevant certifications (e.g., Genesys Cloud certifications) are a plus.

About the job

Miratech is hiring a Principal Genesys Cloud Professional Services Consultant in Bengaluru. This senior position focuses on guiding clients through Genesys Cloud implementations and improving their customer experience strategies. The role works closely with internal and client teams to design solutions that fit business goals and current industry standards.

What You Will Do

  • Lead project teams through the full lifecycle of Genesys Cloud deployments
  • Conduct needs assessments to understand client requirements and challenges
  • Deliver consulting services to a varied client base, ensuring high quality and value
  • Collaborate with cross-functional teams to design and refine solutions
  • Maintain strong client relationships and help achieve project milestones

What Helps in This Role

  • Deep technical knowledge of Genesys Cloud solutions
  • Experience leading project teams and managing client engagements
  • Strong interpersonal and communication skills
  • Ability to align solutions with client objectives and industry practices

This position is based in Bengaluru and offers the chance to work with a diverse group of clients and colleagues.

About Miratech

Miratech is a leading IT services and consulting company, renowned for delivering innovative solutions that empower organizations to enhance their operational efficiency and customer engagement. Our team of experts is dedicated to transforming businesses through cutting-edge technologies and a customer-centric approach.

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