About the job
Miratech is hiring a Principal Genesys Cloud Professional Services Consultant in Bengaluru. This senior position focuses on guiding clients through Genesys Cloud implementations and improving their customer experience strategies. The role works closely with internal and client teams to design solutions that fit business goals and current industry standards.
What You Will Do
- Lead project teams through the full lifecycle of Genesys Cloud deployments
- Conduct needs assessments to understand client requirements and challenges
- Deliver consulting services to a varied client base, ensuring high quality and value
- Collaborate with cross-functional teams to design and refine solutions
- Maintain strong client relationships and help achieve project milestones
What Helps in This Role
- Deep technical knowledge of Genesys Cloud solutions
- Experience leading project teams and managing client engagements
- Strong interpersonal and communication skills
- Ability to align solutions with client objectives and industry practices
This position is based in Bengaluru and offers the chance to work with a diverse group of clients and colleagues.

