Principal Delivery Success Manager

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Role overview The Principal Engineer for Citywide Operations at the City and County of San Francisco takes on a central role in shaping infrastructure projects that affect residents throughout the city. This position focuses on delivering engineering solutions that reinforce public services and strengthen city systems. Key responsibilities Lead the planning and execution of major citywide infrastructure projects Collaborate with city departments, stakeholders, and community groups Guide engineering teams to deliver reliable, high-quality solutions Support initiatives to improve public services and city operations Collaboration Regular coordination with multiple city departments and community members ensures that projects align with the needs of San Francisco residents. The Principal Engineer builds strong working relationships across the city to deliver effective results.

HockeyStack is revolutionizing the agent infrastructure for enterprise revenue. After five years of dedicated development, we have created the only data architecture that maintains causality throughout the entire revenue stack—capturing every interaction and signal in a sequential manner. Built on this robust foundation is Nex-lm, an innovative AI engine that transforms natural language into deterministic agent workflows. This platform effectively extracts a company's revenue blueprint from its data, encodes it into repeatable automations, and executes across sales, marketing, and customer success reliably and at scale.We’re not just creating another dashboard tool with an AI feature; we’re developing the operating layer that eliminates human bottlenecks in enterprise revenue organizations. This is a new category we are defining, and we aim to lead it.Having raised over $50M from esteemed investors like Bessemer Venture Partners, General Catalyst, and Y Combinator, we are fully committed to our mission.Operating fully in-person in San Francisco, we thrive in a fast-paced environment and seek individuals who are driven to succeed.Since our launch in late 2023, we have achieved 8-figures in ARR and process over 60 TB of revenue data monthly. Our clientele includes some of the largest B2B companies globally, such as Microsoft, Harvey, New Relic, and Collibra. Your MissionYou are the go-to individual for high-stakes situations.In collaboration with the CEO’s office, you will tackle the company’s most significant and intricate challenges—whether it’s deciding on new developments, transforming complex engineering issues into functional systems, or unlocking new growth opportunities. We are assembling a SWAT team to address these critical challenges. What You’ll DoPrioritize effectively - identify and address high-impact issues through to resolution.Transform concepts into actionable plans - convert strategic ideas into clear, executable projects.Eliminate obstacles - identify bottlenecks slowing down team progress and implement solutions.Foster collaboration - unite teams to drive projects forward.Enhance operational efficiency - instill clarity, speed, and structure to improve our processes. What We’re Looking ForProven leadership experience in strategy and operations management.Strong problem-solving skills and ability to work in complex environments.Excellent communication skills for effective collaboration.Ability to thrive in a fast-paced, high-stakes environment.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Join Cloudflare as a Principal Manager in our ISP/Telco division, where you will lead strategic initiatives and drive growth in a dynamic environment. Your expertise will play a crucial role in shaping our services and enhancing the customer experience. Collaborate with cross-functional teams to innovate and implement solutions that meet the evolving needs of our clients.

Our Mission & Values:At Drata, our mission is to empower businesses to gain and maintain the trust of their users, clients, partners, and potential customers. We provide the proof that demonstrates great companies are worthy of the trust they strive to cultivate.Our core values guide us in everything we do. Built on Trust signifies that consistency is paramount. Act with Integrity means always choosing the right path. Customer-Obsessed reminds us to prioritize the needs of those we serve. Competitive Fire encourages us to surpass our limits. Diversity fosters unique viewpoints that drive innovative solutions. Automation First ensures we emphasize efficiency to save time and resources.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner-Operator Mentality): Take ownership of your tasks. Strive for continuous improvement. Achieve results.Move at Drata Speed (Precision & Velocity): Make rapid decisions. Learn swiftly. Create immediate impacts.Stay Mission-Driven (Customer-Obsessed): Question norms. Provide genuine value. Maintain a hunger for progress.We complement our dynamic culture with a considerate hybrid model because we value both flexibility and collaboration. In the Bay Area, we gather in-office from Tuesday to Thursday for high-impact collaboration days where teams synchronize, strategize, and innovate. Mondays and Fridays are flexible, allowing for focused work, balance, and autonomy.If you thrive in an empowering environment, energized by working alongside intelligent, mission-driven individuals, you will find a home here.Why Join The Drata Team?The best way to experience the Driver’s Mindset is to see it in action. We are an award-winning, mission-driven team of over 600 individuals globally, united by a culture that prioritizes trust, speed, and perpetual growth.See the Speed: Watch our CEO, Adam Markowitz, shed light on our hyper-growth trajectory, achieving $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page for employee testimonials highlighting our collaborative environment and available growth opportunities.

MKTQ225R60 As a Principal Event Marketing Operations Manager at Databricks, you will be instrumental in shaping our flagship Data + AI Summit Operations. Reporting directly to the Director of Event Marketing, you will work closely with our corporate event marketing team and key stakeholders to craft and implement strategic initiatives that enhance our event operations. Your Impact: Design and optimize operational models by evaluating historical data and feedback. Develop a strategic roadmap for operations in collaboration with internal and external partners. Oversee all communications related to program operations, including project plans, logistics, and accountability frameworks. Establish comprehensive customer service plans for both internal and external stakeholders. Leverage cutting-edge technology and systems to enhance program efficiency and effectiveness. Assist the team in surpassing critical metrics such as registration rates, attendance, engagement, operational efficiency, and business impact.

Role overview SoFi seeks a Principal Product Manager to join the Marketing Technology team, based in either San Francisco, CA or Seattle, WA. The position focuses on shaping product strategy and leading the execution of marketing tools designed to boost customer engagement and support business growth. What you will do Lead cross-functional teams spanning engineering, design, and marketing to deliver new marketing technology solutions. Define the product vision and establish clear priorities for features and enhancements. Oversee the entire product lifecycle, from initial concept through launch and ongoing iteration. Work closely with stakeholders to ensure marketing capabilities align with business objectives. Collaboration This role involves partnering with a wide range of teams and stakeholders, making sure that marketing technology efforts support SoFi’s overall strategy and enhance the customer experience.

Principal Enterprise Account Manager Welcome to Adyen Adyen stands at the forefront of financial technology, delivering an all-encompassing solution for payments, data, and financial products for esteemed clients like Meta, Uber, H&M, and Microsoft. Our commitment to innovation and ambition propels us forward in a rapidly evolving industry. At Adyen, we cultivate an environment that empowers our team members to thrive, providing them with the resources and support they need to take ownership of their careers. We are a dynamic group of individuals who tackle complex technical challenges collaboratively, delivering ethical and innovative solutions that enable businesses to accelerate their growth. Join the Adyen Account Management Team Our Account Management team plays a pivotal role in driving business growth and enhancing the Adyen brand on a global scale. As a member of this team, you will manage relationships with pioneering international merchants across various industries and channels. This is an opportunity to engage in cross-functional initiatives and projects within a high-energy, entrepreneurial setting that offers significant autonomy. You will deepen your expertise in the global payments landscape and enhance your professional development through our AM Academy. We are on the lookout for a proactive and strategic Principal Account Manager to join our ranks. As the highest tier within our Account Management framework, the ideal candidate will possess substantial experience and insight into both the enterprise and payments sectors. You are driven to assist major brands in their growth while redefining industry standards. Your focus will be on delivering exceptional customer experiences, uncovering new opportunities, and fostering mutual success for both Adyen and our clients. Your Role as a Principal Account Manager In this role, you will oversee our most significant and intricate enterprise clients by forging strong relationships with VP to C-level executives and key stakeholders. You are a strategic thinker with extensive payments expertise, passionate about utilizing your commercial insight to stimulate global business expansion. Your responsibilities will encompass collaborating with cross-functional teams to devise and execute tailored commercial strategies, secure new business opportunities, and finalize complex agreements.

Join Gusto as a Principal Product Manager in our Agentic Benefits Operations team, where you'll lead the charge in transforming employee benefits for small businesses. Your role will encompass the strategy, development, and implementation of innovative benefits solutions that empower our users. You'll collaborate closely with cross-functional teams to ensure that our products not only meet but exceed the expectations of our customers.This position is ideal for a driven and visionary leader who is passionate about enhancing the workplace experience through exceptional benefits offerings. If you're ready to make a significant impact in a fast-paced environment, we want to hear from you!

Join DigitalOcean and unleash your potential in one of the most rewarding careers in the cloud industry. Collaborate with a dynamic community of highly skilled professionals dedicated to creating the most user-friendly, scalable cloud solutions. If you possess a growth mindset, enjoy thinking innovatively, and thrive in a fast-paced setting, you will feel at home here. We prioritize teamwork, continuous learning, enjoyment, and significantly impacting the lives of creators and innovators around the globe.As a Principal Engineer, you will lead the design, development, and management of advanced, scalable, high-availability database solutions, including both relational (Managed MySQL, Postgres) and non-relational (MongoDB) managed services capable of handling petabytes of data. You will drive the architectural vision, ensure technical excellence, and foster innovation in both backend systems and customer interactions.

About GustoAt Gusto, our mission is to empower the small business economy. We take care of essential services—such as payroll, health insurance, 401(k)s, and HR—allowing business owners to concentrate on their passion and customers. With teams in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide while fostering a workplace that mirrors and honors the diversity of our clients. Discover more about our Total Rewards philosophy.By the Numbers:Recognized as #1 best software for small businesses by G2 in 20242,700+ employees across the United States, Canada, Mexico, and Turkiye and steadily growingAnnual revenue exceeding $500MThe small and medium business (SMB) market is vast and expanding, presenting tremendous opportunities for Gusto to make a significant impact.In the US, there are 6.2M employers, with 98% employing fewer than 100 individuals.Every year, 550,000 new businesses emerge in the US.What Product Management is like at Gusto:We seek entrepreneurial, high-autonomy Product Managers to create impactful solutions for small businesses and their employees. Our philosophy empowers Product Managers to take full ownership of their roadmaps, guiding products from strategic vision to detailed execution.Our Product team operates with a lean structure, ensuring significant influence and ownership.We are dedicated to serving small and medium businesses, driven by a mission-oriented culture that values supporting business owners.About the Team:The Tax Platform is a vital component of Gusto's ecosystem. The Tax Platform team oversees the fundamental systems responsible for calculating, tracking, paying, reconciling, and filing tax liabilities for over 400,000 small businesses. These systems are crucial in ensuring compliance, managing financial transactions, and building customer trust. The Tax Platform offers shared capabilities utilized across Tax, Compliance, and R&D teams.

Join DigitalOcean and take your career to new heights! Work alongside a vibrant community of innovative minds dedicated to crafting the simplest and most scalable cloud solutions. If you thrive in a dynamic setting, enjoy thinking creatively, and are passionate about making a meaningful impact for developers and entrepreneurs, you’ll find your place with us. We celebrate collaboration, continuous learning, and fun while driving significant change for dreamers and builders around the globe.We are seeking a Principal Product Manager to spearhead the advancement of our Database-as-a-Service (DBaaS) offerings. In this pivotal role, you will influence the developer experience on DigitalOcean by creating solutions such as AI-optimized databases, while enhancing scalability, security, and durability. Your efforts will empower startups, SMBs, and enterprises to scale seamlessly from code to production.As the Principal PM, you will be responsible for defining the product vision, strategy, execution, and ensuring customer success in both relational and non-relational database sectors. You will collaborate closely with engineering, design, and marketing teams, leveraging your profound understanding of cloud-native databases and your strong customer empathy to deliver exceptional products. Reporting directly to the Director of Product Management, you will play a key role in shaping the future of application deployment on DigitalOcean.

Navigating the procurement landscape in today’s enterprise environments can be a daunting task, even for the most forward-thinking organizations. With global enterprise spending exceeding $120 trillion annually—over 30 times the consumer e-commerce market—businesses are increasingly dependent on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this complex challenge through a unique procurement platform designed for a seamless, consumer-like experience. In just four years, Zip has redefined procurement, emerging as a leader in a market valued at over $50 billion. Today, industry giants such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage substantial financial expenditures.Our exceptional team comprises talent from leading organizations like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from top investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are dedicated to advancing innovative technology, expanding into new global markets, and delivering unparalleled value to our clients. We invite you to become part of our journey!Please note that this position requires in-office attendance in our downtown San Francisco office on a hybrid schedule (3 days a week).Your RoleWe are seeking a skilled Senior or Principal Product Manager (commensurate with experience) to spearhead the expansion of one of Zip's key product verticals. In this pivotal role, you will lead teams at the forefront of innovation as we venture into new markets and applications. You will ensure that we maintain a top-tier consumer-grade collaboration experience while accommodating intricate cross-functional workflows.You WillSpearhead the strategy and execution for Zip's growth into new markets, product categories, and verticals.Identify, validate, and launch impactful use cases that drive growth opportunities.Conduct rapid experimentation, customer research, and market analysis to test and refine hypotheses.Balance speed and scalability to evolve initiatives into robust, enterprise-ready product offerings.Align go-to-market, enablement, and sales strategies with our product roadmap to ensure the success of new offerings.Cultivate strong relationships with customers to align products with their needs effectively.QualificationsA minimum of 4-8 years of experience in product management, preferably in a tech-driven environment.Proven track record of driving product strategy and execution in fast-paced settings.Strong analytical skills with the ability to leverage data for decision-making.Excellent communication and collaboration skills, with a focus on stakeholder engagement.Experience working with cross-functional teams and managing complex project timelines.A passion for delivering exceptional user experiences and a keen understanding of market dynamics.

Mirelo AI is pioneering innovative creative tools that bring sound, speech, and music to life by transforming video content.Utilizing advanced generative AI models, we enable creators to 'unmute' silent videos and generate bespoke, hyper-realistic audio for gaming, video platforms, and content creators. Our ground-breaking technology empowers storytellers globally to elevate their narratives.Having recently secured a $41 million Seed round co-led by Andreessen Horowitz and Index Ventures, with additional backing from Atlantic, we are swiftly scaling across Product, Engineering, Go-to-Market, and Growth teams.About the RoleAs a Principal Product Manager, your mission will be to navigate Mirelo toward product-market fit by determining what to build, why it matters, and how to learn quickly from actual creator interactions.You will be at the forefront of transforming our generative audio technology into a tangible product embraced by creators and partners. As our inaugural product hire, this role emphasizes building from the ground up, collaborating closely with research to convert foundational audio models into intuitive and valuable experiences for users.Key ResponsibilitiesDefine and implement the comprehensive product strategy while owning the full development roadmap as our first product management hire.Engage deeply in prototyping, testing, and conducting experiments on a daily basis.Collaborate closely with research teams to ensure our foundational audio models serve the actual needs of creators and users.Continuously assess feature adoption and quality, leveraging data-driven insights and user feedback to iterate and design experiments for new features.Facilitate collaboration among developers and product designers.Embrace ambiguity while establishing clear product requirements and success metrics, collaborating with engineers to develop scalable data analysis pipelines.Ideal Candidate ProfileA robust track record of over 5 years in product management, with a profound understanding of generative AI and audio.Demonstrated experience in building products from the ground up in a startup or fast-paced environment.A genuine passion for the creator ecosystem; experience with video generation or music technologies is a plus.

Role overview Commure is seeking a Senior Operations Manager to lead Account Operations. The position is open to candidates in the San Francisco Bay Area or those who prefer to work remotely. This role centers on managing and improving operational processes that help deliver reliable service to clients. Key responsibilities Oversee and enhance daily activities within the Account Operations team Collaborate with cross-functional groups to introduce and sustain effective operational practices Lead projects aimed at boosting operational performance and increasing customer satisfaction Track key performance indicators and communicate operational results Encourage a culture of continuous improvement within the team Maintain compliance with industry standards Requirements Proven experience managing operational teams and processes Ability to work well with various departments Demonstrated success in process improvement and performance management Dedication to delivering high-quality service and operational excellence

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional teams to develop strategies that improve user satisfaction and streamline support workflows.

Join Saviynt as a Principal Software Engineer in our Privileged Access Management team, where you will drive innovation and excellence in security solutions. Our Enterprise Identity Cloud empowers organizations to navigate the complexities of cloud initiatives, ensuring robust security and compliance while delivering a seamless user experience. We integrate identity governance, granular application access, cloud security, and Privileged Access Management to create a secure business ecosystem. Trusted by the world's leading brands, Saviynt accelerates digital transformation and supports distributed workforces.We invite you to apply if you are:A Collaborative Partner: You thrive in teamwork, engaging effectively with engineering, product, and cross-functional teams to tackle complex challenges.An Exceptional Problem Solver: You excel at addressing intricate technical issues with innovative, creative solutions while fostering collaboration.A Forward Thinker: Your expertise in software design and architecture allows you to maintain high-quality standards while proactively seeking ways to enhance performance and efficiency.A Customer-Centric Builder: You possess strong interpersonal skills, understanding customer needs and effectively communicating technical solutions to their challenges.An Empowering Mentor: You foster a supportive environment, guiding your team to become self-sufficient while providing constructive feedback and nurturing their growth.

Role Overview The Manager of Mapping Operations at DoorDash leads mapping initiatives that support accurate and efficient delivery routes. This role manages a team focused on optimizing mapping processes and applies data-driven strategies to improve operational efficiency. What You Will Do Oversee mapping projects that impact delivery routing accuracy Manage and support a team responsible for mapping operations Streamline mapping workflows for greater efficiency Use data to inform and implement process improvements Location San Francisco, CA