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Pre-Sales Technical Support Engineer

Teltonika NetworksDallas, Texas, United States
On-site Full-time

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Experience Level

Experience

Qualifications

What We Expect from You:A technical or engineering degree in Networking, Telecommunications, Computer Science, or a related field, or equivalent professional experience. Demonstrable experience in a pre-sales, solutions engineering, or customer-facing technical role is highly desirable. Strong understanding of networking technologies and IoT solutions. Excellent communication and interpersonal skills, with the ability to articulate technical concepts to diverse audiences. Proven problem-solving skills and a proactive approach to customer engagement.

About the job

Join our dynamic team at Teltonika Networks as a Pre-Sales Technical Support Engineer based in Dallas, Texas. In this pivotal role, you will act as a vital technical advisor throughout the sales process, collaborating closely with both our internal teams and prospective clients to create, present, and validate customized connectivity solutions.

Your expertise will bridge the gap between customer needs and Teltonika Networks’ technical offerings, fostering successful solution adoption and ensuring exceptional customer satisfaction.

Our Networking Solutions Business Unit specializes in the development and manufacturing of industrial and enterprise connectivity equipment, encompassing routers, switches, gateways, and modems. Our solutions empower critical applications in the Industry 4.0, Smart City, and Green Energy sectors.

This role is perfect for a technically adept professional who thrives on merging engineering knowledge with customer interaction in a rapidly expanding global IoT environment.

Key Responsibilities:

  • Serve as a technical pre-sales advisor, assisting the sales team with customer interactions, solution design, and deal qualification.
  • Engage in client-facing activities for about 50% of your time, including meetings, presentations, demonstrations, and workshops.
  • Willingness to travel up to 50% to client sites, partner venues, and industry-related events.
  • Consult with clients and internal stakeholders on device and solution-related technical subjects.
  • Design and propose comprehensive IoT and networking solutions tailored to customer specifications.
  • Deliver technical presentations, product demonstrations, and proof-of-concept (PoC) deployments.
  • Assist in the integration of Teltonika Networks products within customer environments by providing hands-on support.
  • Collaborate with sales, product management, and R&D teams to ensure solutions meet market demands.
  • Identify customer challenges and proactively suggest optimized technical solutions.
  • Prepare and maintain technical documentation, proposals, and solution architectures.
  • Conduct training sessions and workshops for clients, partners, and internal teams.
  • Troubleshoot and resolve technical challenges during pre-sales and pilot phases.
  • Act as a liaison between customers and Teltonika Networks R&D for complex technical requirements.
  • Work directly with Linux-based systems, industrial protocols, networking technologies, and third-party integrations.

About Teltonika Networks

Teltonika Networks is a leading provider of industrial and enterprise connectivity solutions, specializing in the development of advanced networking equipment. Our products, including routers, switches, gateways, and modems, are designed to power critical applications across various sectors such as Industry 4.0, Smart Cities, and Green Energy. We are committed to innovation and customer satisfaction, aiming to provide reliable connectivity solutions that meet the evolving needs of our clients globally.

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