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Polish-Speaking Back Office Gaming Support Specialist

Mercier ConsultancyPleven, Pleven Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluent in Polish and English, both written and spoken. Clearly indicate your native language and nationality in your CV and/or cover letter. Experience in back office gaming support or related fields is a plus. Exhibit high attention to detail and discretion when managing sensitive information. Demonstrate strong communication skills and the ability to work collaboratively in a team setting. Willingness to relocate to Sofia, Bulgaria (all relocation expenses covered). Ability to thrive in a fast-paced, dynamic work environment.

About the job

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.

Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.

Key Responsibilities

  • Deliver back office support and technical assistance to Polish-speaking players on our gaming platform.
  • Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.
  • Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.
  • Ensure compliance with gaming regulations and document your findings accurately.
  • Process player account updates and transactions accurately and promptly.
  • Maintain comprehensive documentation of cases and internal processes in line with company policies.
  • Proactively contribute to enhancing gaming support processes to boost player satisfaction.

About Mercier Consultancy

Mercier Consultancy is a leading firm dedicated to providing top-notch support within the gaming industry. Our commitment to excellence drives us to create a positive and collaborative workplace for all employees, fostering career growth and development in a vibrant international setting.

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