Polish Back Office Gaming Support Specialist - Relocate to Sofia

Role Overview Sutherland is looking for a Bilingual Back-office HR Support Representative to join the team in Sofia, Bulgaria. This position focuses on HR operations and requires fluency in both French and English. What You Will Do Manage a range of HR administrative tasks Support employees by responding to HR-related inquiries in French and English Help maintain efficient HR processes

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

Role Overview Sutherland is hiring a Bilingual Customer Support Specialist for a leading music streaming platform. This fully remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Support music streaming users in both French and English Assist customers with questions about the platform, subscriptions, and technical issues Engage with music fans worldwide, ensuring a positive experience Who We’re Looking For Fluent in French and English Comfortable working remotely Familiar with digital streaming services Enjoys helping others and solving problems

Mercier Consultancy MD is excited to offer a rewarding opportunity for a French Speaking Customer Service Agent to become an integral part of our dynamic team in Sofia, Bulgaria. In this pivotal role, you will deliver outstanding support to our French-speaking clientele, ensuring they receive unparalleled service and guidance.Key Responsibilities Interact with French-speaking customers through phone, email, and chat, addressing inquiries regarding our products and services. Provide accurate information about our offerings, assist with order management, and present customized solutions to meet customer needs. Handle customer complaints with professionalism, striving for effective resolution and enhanced customer satisfaction. Thoroughly document customer interactions in our CRM system for quality assurance and future reference. Collaborate with team members to enhance the overall customer experience and service delivery. Stay informed about product knowledge, promotions, and company policies to provide informed assistance.

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

About Ocado Group Ocado Group develops advanced AI and robotic engineering solutions that support some of the world’s most sophisticated fulfillment centers. The team drives ongoing international growth and technological innovation in retail logistics. The company is launching a new Global Shared Service Centre in Sofia, Bulgaria. This center will become the strategic base for international finance and HR operations. Ocado Group is building the Treasury Back Office team from the ground up and looking for experienced leaders to join at this formative stage. Role Overview: Treasury Back Office Lead The Treasury Back Office Lead will manage the full Treasury Back Office function within the Sofia Shared Service Centre (SSC). This includes adapting and improving processes established in the UK. The role focuses on integrating treasury activities into the SSC, ensuring strong governance, and supporting both local and group-wide finance teams. Main Responsibilities Act as the main point of contact between SSC Finance teams and Group Treasury, ensuring all activities align with Treasury policies, controls, and priorities. Oversee accurate, controlled, and timely execution of back office tasks such as reconciliations, settlements, and cash operations. Embed treasury processes into the SSC structure while maintaining oversight from Group Treasury. Promote standardization, efficiency, and automation across treasury and related SSC finance processes. Work closely with the Treasury Front Office in Hatfield, UK, to support smooth cash movements, deal settlements, and liquidity management between Front and Back Office teams. Deliver high-quality service to internal stakeholders, particularly SSC-based teams like Accounts Payable, Payroll, and Group Accounting. Treasury Back Office Operations Manage all back office activities according to UK-established processes, including cash management, bank reconciliations, bank account administration, payment confirmations, and company card scheme management. Ensure all Front Office deals are settled, confirmed, and recorded accurately and on time, meeting Service Level Agreements (SLAs) and cut-off deadlines. Bank Reconciliation & Cash Control Perform timely and accurate bank reconciliations for all entities and accounts, with thorough reviews. Monitor and resolve bank clearing items in collaboration with SSC teams such as Accounts Payable, Payroll, and Group Accounting. Maintain integrity in cash accounting and general ledger postings using Oracle Fusion. Support month-end and year-end closing processes in partnership with SSC accounting teams.

Ocado Group is expanding its finance operations with a new Global Shared Service Centre in Sofia, Bulgaria. The Treasury Back Office Analyst will play an important role in delivering core Treasury functions, supporting the transition of processes from the UK, and ensuring accurate and timely execution of daily tasks. This position works closely with both the Shared Service Centre Finance teams and Group Treasury to maintain compliance and meet service expectations. What you will do Carry out daily Treasury Back Office activities, including reconciliations, settlements, and cash operations, following established UK procedures. Serve as a key contact between Shared Service Centre Finance and Group Treasury, ensuring policies, controls, and Service Level Agreements (SLAs) are met. Support the Treasury Front Office by confirming, settling, and accurately recording transactions. Assist in standardizing, optimizing, and automating Treasury and SSC finance processes. Deliver reliable service to internal teams such as Accounts Payable, Payroll, and Group Accounting. Treasury operations Perform bank reconciliations, cash clearing, payment confirmations, and settlements in line with UK procedures. Ensure all Front Office transactions are settled and recorded on time, meeting SLAs and cutoff times. Bank reconciliation and cash control Prepare accurate and timely bank reconciliations for all entities. Monitor and resolve bank clearing discrepancies, escalating issues when needed. Maintain the integrity of cash accounting and postings in ERP systems such as Oracle Fusion. Support month-end and year-end closing, including journal preparation and reconciliation commentary. Bank account and treasury administration Assist with bank account administration, including opening, closing, and maintaining mandates. Keep banking documentation up to date, including Standard Settlement Instructions (SSIs), mandates, and internal records.

Join our dynamic team at Entain as a Customer Protection Contact Center Analyst where you will play a crucial role in ensuring our customers in Denmark receive the highest level of service and support. Your expertise in both Danish and English will be essential in effectively communicating with our clientele and addressing their needs promptly. In this position, you will be responsible for handling inquiries, resolving issues, and providing exceptional customer experiences. If you are passionate about customer service and looking to make a difference, we want to hear from you!

At SumUp, we are passionate about empowering small businesses globally by simplifying their operations and enabling their success. As a leading FinTech firm, our goal is to establish the first-ever global card acceptance brand, and we are making significant strides as small enterprises across 31 countries trust SumUp for their payment solutions.If you are eager to join a global team that prioritizes business partnership and innovation, then this role could be the perfect fit for you.Become a part of our vibrant and international Customer Support team, focusing on Risk & Fraud. Our diverse team operates across four continents, providing support and expertise to ensure our merchants remain secure and successful.

Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We focus on multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Opportunity Awaits!Join us for an exceptional work experience in Sofia as a Logistics & Delivery Advisor, fluent in both French and English.Why This Role Will Propel Your Career:Immerse yourself in the vibrant multicultural landscape of Sofia.Be the face of a globally recognized brand.Accelerate your career growth with fast-track development opportunities.Your Daily Responsibilities Will Include:Comprehensive training in our product/service. Your tasks will encompass:Addressing customer inquiries with expertise.Providing guidance to customers to maximize their use of our products/services.Ensuring high-quality standards in every interaction.

Sutherland is looking for an HR Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and supporting HR functions, with careful attention to local compliance requirements. Key responsibilities Handle payroll for employees, making sure payments are both timely and accurate Ensure all payroll activities follow Bulgarian regulations and internal company policies Assist with HR tasks connected to payroll administration Requirements Fluent in German and English Background in payroll processing and HR procedures

Join Sutherland, a global leader in process transformation, as a Talent Acquisition Specialist fluent in both German and English. In this dynamic role, you will be responsible for attracting and sourcing top talent to meet our growing business needs. Your expertise in recruitment will help us build a diverse and skilled workforce. If you are passionate about connecting people with opportunities and thrive in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Bilingual Customer Protection Contact Center Analyst at Entain, where your skills in Dutch and English will be pivotal in providing exceptional service to our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their safety and satisfaction.

Are you passionate about travel and hospitality? Join us as a Luxury Hotel Client Advisor where you can leverage your fluency in French and English to assist prestigious clients of a renowned 5-star hotel chain. In this role, you will:Engage with clients from around the globe, understanding their needs and guiding them towards the best offers.Be part of a dynamic team that values communication and customer service excellence.Utilize your love for travel to enhance the customer experience in the luxury hotel sector.

Join our dynamic team as a French Travel Support Advisor! Our client, a leading player in the Business Process Outsourcing (BPO) industry, boasts a workforce of over 3,500 talented individuals. With a strong emphasis on a vibrant company culture and employee well-being, they provide exceptional opportunities for professional growth in an innovative international environment.As a French Travel Support Advisor, you will engage daily with customers, addressing their inquiries and providing precise information. Your positive attitude and supportive nature will contribute significantly to our team's success.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in project management, and work alongside industry experts.