Polish Back Office Gaming Support Specialist - Relocate to Sofia

Join Mercier Consultancy Group as a Polish Back Office Gaming Support Specialist and enjoy an exciting opportunity to relocate to Sofia, Bulgaria, with all relocation expenses fully covered. As an integral member of our back office team, you will play a vital role in supporting our gaming operations by effectively managing customer inquiries and ensuring seamless operational workflows.Key ResponsibilitiesProvide exceptional back office support to Polish-speaking customers through email and various communication channels.Address customer queries related to gaming accounts, payments, and technical issues promptly and efficiently.Collaborate closely with operational and technical teams to ensure swift resolution of customer issues.Maintain thorough and accurate documentation of customer interactions and internal procedures.Contribute to identifying process improvements aimed at enhancing customer experience and operational efficiency.Stay informed on the latest gaming industry developments and internal policies to deliver knowledgeable support.

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

Role Overview Mercier Consultancy is hiring a Polish Content Moderation Specialist based in Sofia, Bulgaria. The company provides full relocation support for those moving to Sofia. This position focuses on upholding digital integrity by reviewing and moderating user-generated content in Polish. What You Will Do Review Polish-language content to ensure it meets community guidelines and legal requirements Identify and address potential content violations Respond to user inquiries related to moderation decisions Work closely with the moderation team to improve content policies and moderation practices What Matters for Success Fluency in Polish and a strong understanding of Polish culture Attention to detail when assessing content Ability to collaborate with team members and communicate clearly Commitment to maintaining a safe and welcoming online space Relocation Support Mercier Consultancy offers fully paid relocation to Sofia, Bulgaria for this role.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Join Mercier Consultancy MD as a Polish-speaking Customer Care Specialist and embark on an exciting career journey in Sofia, Bulgaria! Enjoy the benefits of a fully paid relocation package while you immerse yourself in a vibrant city full of culture and opportunity. This role is perfect for individuals eager to make a difference by providing exceptional customer service to our Polish-speaking clients. Your professionalism and dedication will ensure that our customers' needs are met with care and efficiency.Key Responsibilities Deliver outstanding customer support in Polish through various channels including phone, email, and chat. Address customer inquiries regarding products, services, and account issues with confidence and efficiency. Maintain detailed and accurate records of customer interactions and document resolutions in the CRM system. Effectively resolve customer complaints to uphold high levels of satisfaction. Collaborate with team members to enhance service delivery and share valuable insights. Stay updated on product developments, company policies, and industry trends to provide the best service possible.

Join Mercier Consultancy MD for an exciting career opportunity in Sofia, Bulgaria! We are actively seeking talented Polish-speaking professionals eager to elevate their careers while immersing themselves in the rich cultural tapestry of Bulgaria. This role offers a unique chance to connect with clients and deliver exceptional service across various functions that suit your expertise.Key Responsibilities Engage effectively with Polish-speaking clients, ensuring their needs are met with top-notch customer support. Manage administrative and operational duties to facilitate seamless business operations. Collaborate with cross-departmental teams to ensure a consistent and high-quality client experience. Leverage CRM systems and other tools to maintain precise client records and track interactions. Stay informed about company products, services, and market trends to enhance client support.

Mercier Consultancy is excited to collaborate with Riot Games to present an incredible opportunity for a Polish-Speaking Player Support Specialist located in Sofia, Bulgaria. Enjoy the benefits of fully paid relocation as you join a leading global gaming company that is committed to delivering exceptional player experiences.In the role of Polish-Speaking Player Support Specialist, you will play a crucial role in assisting Polish-speaking players by providing prompt and professional support, ensuring that their gaming experiences are seamless and enjoyable. Your enthusiasm for gaming and strong communication skills will significantly contribute to creating a vibrant and welcoming community.Key ResponsibilitiesProvide top-notch support to Polish-speaking players through email, chat, and social media platforms.Effectively investigate and resolve technical issues, gameplay concerns, and account-related inquiries.Keep detailed and accurate records of player interactions and support tickets.Collaborate with cross-functional teams to address complex player challenges and improve overall player satisfaction.Gather and relay player feedback to Riot Games’ development teams to drive continuous improvement.Encourage a positive and inclusive gaming atmosphere through professional and empathetic communication.Stay updated with the latest news, features, and trends related to Riot Games products.Successful candidates will receive full relocation assistance to Sofia, Bulgaria.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Mercier Consultancy MD is excited to present fantastic career opportunities for Polish speakers looking to work in Bulgaria! Join our dedicated team in Sofia, where you can immerse yourself in a rich cultural experience while developing your career. We provide a fully paid relocation package to ensure your transition is seamless. In this engaging role, you will communicate with clients and customers, delivering exceptional support and assistance in Polish.Key Responsibilities Provide outstanding customer service and support in Polish across various communication channels, including phone, email, and chat. Assist clients with their inquiries, ensuring prompt and accurate responses to their needs. Manage client accounts, accurately documenting all interactions in our CRM system. Effectively resolve customer complaints and challenges, enhancing overall customer satisfaction. Collaborate with cross-functional teams to boost service delivery and operational efficiency. Stay informed about company products and services to offer knowledgeable assistance to clients.

Join Mercier Consultancy Group as a Polish Speaking Customer Support Specialist in the vibrant city of Sofia, Bulgaria! This exciting role offers a unique opportunity to immerse yourself in a new culture while utilizing your language expertise to assist our diverse clientele. We provide a fully paid relocation package to ensure your transition is as smooth as possible. Become a part of our dynamic team and contribute to enhancing client satisfaction.Key Responsibilities Communicate effectively with Polish-speaking clients via various channels, delivering outstanding support and assistance. Address client inquiries and resolve issues related to our services promptly. Facilitate the onboarding process for new clients, ensuring they understand our services and processes. Collaborate with colleagues to enhance client engagement strategies and improve service delivery. Maintain accurate records of client interactions and feedback to help refine our service offerings. Stay informed on industry trends and best practices to provide knowledgeable support to clients.

Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.Key Responsibilities Provide assistance to Polish-speaking customers via phone, email, and chat. Address inquiries about our products and services with expertise. Keep detailed records of customer interactions in our CRM system. Collaborate with team members to effectively resolve customer issues. Offer comprehensive information on product features and benefits. Collect customer feedback to drive service improvements. Engage in regular training sessions to stay updated on product offerings.

Join the Mercier Consultancy Group as a dedicated and detail-oriented Polish Digital Trust & Safety Specialist based in Sofia, Bulgaria. This exciting opportunity includes a fully paid relocation package, perfect for those eager to enhance their career in the digital safety field while immersing themselves in the vibrant culture of Sofia.Key Responsibilities Monitor and evaluate digital content to guarantee compliance with community guidelines and safety standards. Promptly investigate and address reports of inappropriate or harmful content. Work collaboratively with internal teams to enhance policies and procedures regarding digital trust and safety. Analyze user behavior trends to proactively identify potential risks and safety concerns. Communicate effectively with users and stakeholders about safety policies and measures taken. Stay informed about the latest trends in digital safety and online community management.

Join Mercier Consultancy as a Slovak-Speaking Support Specialist and be part of our vibrant team in Sofia! This role presents an outstanding opportunity for a driven individual to thrive in a fast-paced environment while enjoying a fully supported relocation package to Sofia.In your role as a Slovak-Speaking Support Specialist, you will serve as the primary contact for our Slovak-speaking clients, delivering expert assistance to guarantee exceptional service. You will collaborate with various departments to address customer inquiries, enhance satisfaction, and foster positive client relationships.Key ResponsibilitiesDeliver top-notch support to Slovak-speaking clients via phone, email, and chat.Efficiently troubleshoot and resolve client inquiries.Accurately document client interactions in our CRM system.Work closely with internal teams to escalate and resolve complex issues.Guide clients in product usage and deliver relevant training as needed.Contribute to the creation of support resources and documentation.Collect and communicate client feedback to enhance service quality and processes.Engage actively in team meetings and continuous improvement initiatives.BenefitsComprehensive relocation support to Sofia, Bulgaria.Opportunity to work within an international and supportive team.Competitive salary and attractive benefits package.Access to professional development and training opportunities.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support. Role Overview The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community. Main Responsibilities Provide prompt, professional support to Spanish-speaking players via email, chat, and social media. Investigate and resolve account, gameplay, and technical problems efficiently. Document player interactions and support cases for accurate follow-up. Work with internal teams to address complex issues and improve player satisfaction. Share player feedback with Riot Games development teams to support ongoing improvements. Promote a positive, inclusive gaming environment through empathetic communication. Keep up to date with Riot Games products, updates, and industry news. Location This position is based in Sofia, Bulgaria.

Mercier Consultancy is excited to partner with Riot Games to offer a remarkable opportunity for an Italian-Speaking Player Support Specialist located in Sofia, Bulgaria, with fully covered relocation expenses! Join a prestigious global gaming company and take on a pivotal role in providing exceptional support to the Italian-speaking gaming community.As an Italian-Speaking Player Support Specialist, your primary responsibility will be to deliver top-notch assistance to players, efficiently resolving their issues and ensuring a pleasurable gaming experience. Your enthusiasm for gaming, paired with your outstanding communication abilities, will be instrumental in nurturing a vibrant and engaged gaming community.Key ResponsibilitiesDeliver superior support to Italian-speaking players through diverse channels such as email, chat, and social media.Thoroughly investigate and resolve gameplay, account, and technical issues with efficiency and effectiveness.Keep accurate records of player interactions and support tickets.Work collaboratively with cross-functional teams to address complex player inquiries and boost player satisfaction.Gather player feedback and relay it to Riot Games’ development teams for ongoing game enhancement.Encourage a welcoming and positive community through professional and empathetic engagement.Stay informed about the latest updates, features, and trends in Riot Games.Successful candidates will benefit from extensive relocation assistance to Sofia, Bulgaria.

Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.