About the job
About Behaviour Interactive
Behaviour Interactive Inc., based in Montreal, is a well-established studio in the video game industry. The company creates experiences for PC, console, and mobile platforms, with a team of over 1200 employees. Additional studios operate in Toronto, Rotterdam, and the UK. The studio focuses on two main areas: Services and Original Games. The Services team partners with major names such as Disney, Sony, Activision, and Nintendo, delivering work-for-hire development and immersive location-based entertainment. Meanwhile, the Original Games division develops signature IPs, including Dead by Daylight.
Commitment to Diversity and Inclusion
Behaviour Interactive values diversity and inclusion. The company welcomes individuals of all backgrounds, ages, genders, ethnicities, national origins, religions, sexual orientations, gender identities, civil statuses, and abilities, in accordance with applicable laws.
Role Overview: Player Support Agent
The Player Support Agent helps players by providing thoughtful, high-quality support. This role works closely with the Player Support team and both internal and external partners to ensure players have a positive experience. The position also supports Behaviour’s well-known horror franchises, assisting players as they face in-game challenges and intense moments.
What You Will Do
- Collaborate with the Player Support team to address player needs and concerns
- Work with internal and external partners to deliver consistent, high-standard support
- Assist players as they navigate challenges in Behaviour’s horror IPs
- Help maintain player engagement and satisfaction
Who We’re Looking For
- Empathetic and curious, with a genuine interest in helping others
- Proactive and self-motivated, with high standards for quality
- Enjoys problem-solving and creating memorable experiences for players
- Comfortable working in a team and collaborating across departments
Location
This position is based in Montreal, QC.

