Player Support Agent | Agent·e de Support aux Joueurs·euses

About Behaviour Interactive Behaviour Interactive Inc., based in Montreal, is a well-established studio in the video game industry. The company creates experiences for PC, console, and mobile platforms, with a team of over 1200 employees. Additional studios operate in Toronto, Rotterdam, and the UK. The studio focuses on two main areas: Services and Original Games. The Services team partners with major names such as Disney, Sony, Activision, and Nintendo, delivering work-for-hire development and immersive location-based entertainment. Meanwhile, the Original Games division develops signature IPs, including Dead by Daylight. Commitment to Diversity and Inclusion Behaviour Interactive values diversity and inclusion. The company welcomes individuals of all backgrounds, ages, genders, ethnicities, national origins, religions, sexual orientations, gender identities, civil statuses, and abilities, in accordance with applicable laws. Role Overview: Player Support Agent The Player Support Agent helps players by providing thoughtful, high-quality support. This role works closely with the Player Support team and both internal and external partners to ensure players have a positive experience. The position also supports Behaviour’s well-known horror franchises, assisting players as they face in-game challenges and intense moments. What You Will Do Collaborate with the Player Support team to address player needs and concerns Work with internal and external partners to deliver consistent, high-standard support Assist players as they navigate challenges in Behaviour’s horror IPs Help maintain player engagement and satisfaction Who We’re Looking For Empathetic and curious, with a genuine interest in helping others Proactive and self-motivated, with high standards for quality Enjoys problem-solving and creating memorable experiences for players Comfortable working in a team and collaborating across departments Location This position is based in Montreal, QC.

About the Role Sogeclair is seeking a Methods Agent in Montreal, Quebec. This position plays a key part in supporting and improving manufacturing processes across the organization. Main Responsibilities Review assembly work instructions and manufacturing routes to support efficient production. Interpret and validate engineering drawings and related documents for compliance and accuracy. Develop assembly and manufacturing strategies to improve operational performance. Identify required tools for production and assembly, ensuring geometric tolerances are met. Work closely with engineering, logistics, quality, and production teams to implement engineering changes and new assembly strategies. Coordinate with multiple departments to resolve technical issues and provide ongoing production support. Help develop and refine methods engineering processes. Conduct process audits and offer practical recommendations for improvement. Location This position is based in Montreal, Quebec, Canada.

Join Segula Technologies as a Method Agent, where you will be at the forefront of innovation and efficiency. In this role, you will be responsible for developing and implementing methods that enhance operational performance. Collaborate with cross-functional teams to streamline processes and drive continuous improvement.

Join Us at Dulcedo:Dulcedo stands apart with its unwavering commitment to cultivating real brands around our creators, not just focusing on numbers. We are a full-service talent management agency, dedicated to sustainable growth and structured processes, all within a highly collaborative environment. Our shared goal is to provide premium service to the talents we represent and the brands eager to partner with them. Our vision transcends short-term victories; we strive to build robust careers, amplify creative voices, and create long-term value for both our talents and partners.Today, Dulcedo is the largest multidisciplinary talent management group in Canada and a leader in North America, managing the careers of over 500 models, numerous Olympic and professional athletes, as well as content creators, influencers, and streamers. Above all, Dulcedo is a community of exceptional individuals who 'work hard, but enjoy it even more.' Our team is united, welcoming, and inclusive, with a corporate culture that remains a top priority. We take pride in being certified as a Great Place to Work for two consecutive years, and our mission is clear: to continue providing our employees with an environment that is motivating, enjoyable, and, most importantly, meaningful.The Opportunity:We are on the lookout for a passionate individual with unmatched flair for the influencer industry and business development. The primary mission of an agent at Dulcedo is to build and nurture your own portfolio of talents, guiding them in their careers and helping them achieve their professional goals. You must be enthusiastic about the influencer landscape and human relationships, driven to exceed expectations and objectives set before you. The ideal candidate already possesses a vast network within Quebec's entertainment industry and can swiftly connect Dulcedo with potential talents and opportunities.In essence: this role uniquely blends talent management, negotiation skills, personal branding, and strategic social media planning. If this mission resonates with you, we would love to meet you!

Join Scalian as a Methods Agent, where you will be integral in optimizing processes and enhancing operational efficiency. Your role will involve analyzing workflows, implementing innovative methodologies, and collaborating with cross-functional teams to ensure excellence in our projects.

Join a dynamic team of approximately fifteen professionals at Sogeclair, where you will play a crucial role in liaising with the Production sector to provide technical support to production operators and master the assembly line concerning industrialization and assembly processes.Your primary responsibility will involve mastering the assembly phases of your assigned stations while proactively anticipating associated risks. Key Responsibilities · Interpreting, verifying, and approving documents from the engineering department.· Demonstrating the ability to understand, interpret, and clarify ATP lots.· Establishing assembly and manufacturing strategies for aircraft components.· Preparing and presenting project proposals for validation across various company functions.· Leading project follow-up meetings and keeping various tracking files up to date.· Maintaining performance indices.· Overseeing project activities through different phases: feasibility studies, preliminary projects, planning, procurement, implementation, and production ramp-up.· Coordinating the implementation of engineering changes and assembly strategies by collaborating closely with departments such as logistics, quality, and production.· Managing change requests during project execution.

BIXI plays a pivotal role in promoting sustainable mobility within the metropolitan region of Montreal and in Estrie, boasting a network of over 12,500 bicycles and 1,000 stations spread across thirteen cities in Quebec.Our vision is to revolutionize urban experience through active, accessible, innovative, and collaborative mobility solutions. Established in 2014 by the City of Montreal, BIXI Montréal is a non-profit organization responsible for managing the bike-sharing system throughout the greater Montreal area. Position OverviewReporting to the Technical Services Supervisor, the Technical Services Agent is responsible for the maintenance, repair, and logistics of various equipment. This role demands versatility, autonomy, and resourcefulness.This is a seasonal position running from March to mid-November 2026. Key ResponsibilitiesAssemble equipment required for stations in the workshop;Install station equipment onto the network;Manage battery recharge cycles, including rotation between the network and warehouse;Ensure the replacement of batteries at stations within the network;Conduct reliability and performance tests on stations and diagnose functionalities;Perform regular checks on stations (overall condition, cleanliness, functionality);Report any issues or anomalies detected in the field (vandalism, damage, safety concerns, etc.).

Join our dynamic team at Segula Technologies as a Supply Chain Agent in Montreal. In this pivotal role, you will be responsible for optimizing supply chain processes, ensuring efficient logistics, and collaborating with various stakeholders to enhance operational efficiency. If you are passionate about supply chain management and thrive in a fast-paced environment, we want to hear from you!

About Manos Software GroupManos Software Group is a proud subsidiary of Valsoft Corporation, a long-term investor dedicated to vertical software companies. Valsoft specializes in acquiring and managing software businesses with a vision for permanent ownership, emphasizing autonomy, disciplined growth, and long-term value creation.Position OverviewWe are seeking a talented AI Agent Builder to design, develop, and deploy intelligent agent systems that revolutionize the operations of our portfolio companies or evolve into standalone products that clients are eager to pay for.This is not a research role. You will be embedded within the companies in the Manos Software portfolio, collaborating closely with their teams to understand their operations and build AI agents capable of performing tangible tasks such as customer service, sales prospecting, onboarding, documentation, and more. Some of your creations will replace internal manual processes, while others will emerge as new revenue-generating products for clients. In all instances, they will be deployed for real users.Key ResponsibilitiesBuild Internal AI Agent TeamsDesign and implement AI agents to support operations across Manos Software's portfolio companies: Level 1 and 2 customer support, SDR prospecting and outreach, onboarding automation, marketing and content workflows, and technical maintenance.Measure impact in terms of work hours saved or productivity increases for teams.Work directly with operational teams to identify high-value automation opportunities.Develop External AI ProductsCreate new AI-powered products, such as vertical voice agents, AI copilots, workflow automation tools, and intelligent documentation systems tailored to the industries served by our companies.Take ownership of the product from prototype to launch, including acquiring the first paying customers.Leverage the existing distribution network across over 30 portfolio companies to validate and expedite deployment.Deliver and IterateQuickly progress from idea to MVP and then to production.Launch beta tests with actual users, gather feedback, and continuously improve.Collaborate cross-functionally with product, engineering, and go-to-market teams.

Join our dynamic team at Segula Technologies as a Material Logistics Agent. In this pivotal role, you will oversee the efficient management of materials and logistics operations, ensuring that all processes run smoothly and meet our high standards of quality.Your responsibilities will include coordinating shipments, managing inventory levels, and liaising with suppliers and internal teams to optimize our supply chain. We are looking for a proactive individual who can adapt to the fast-paced environment and contribute to our commitment to excellence.

Join Segula Technologies as a Quality Agent specializing in the assembly of aerospace structures. This role offers an exciting opportunity for entry-level professionals looking to kick-start their career in the aerospace industry. You will be responsible for ensuring that all assembled structures meet the highest quality standards, working closely with experienced engineers and technicians.

Join our dynamic team at Segula Technologies as a Methods Agent, specializing in the aeronautics sector. In this role, you will be instrumental in optimizing and implementing methodologies to enhance operational performance and ensure compliance with industry standards. You will collaborate with cross-functional teams to drive innovation and efficiency in our projects.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Sogeclair seeks a Métodes Agent - FTC (Functional Testing Control for Mechanical Systems) to join its Montreal team. This role focuses on overseeing the performance and reliability of mechanical systems, with an emphasis on continuous improvement. Key responsibilities Diagnose and resolve complex mechanical system issues through effective troubleshooting. Develop and refine testing procedures to ensure compliance with engineering standards, identifying any specialized tools needed. Work closely with engineering teams to review, validate, and implement technical specifications for mechanical systems. Plan and manage production changes, aiming to minimize operational disruptions during transitions. Provide technical support to production teams and seek opportunities to enhance processes. This position offers the chance to make a direct impact on mechanical system performance and production efficiency within Sogeclair's operations in Montreal.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Join Fluent Software GroupAt Fluent Software Group, a part of Valsoft Corporation, we are recognized as a global leader in acquiring and developing vertical market software companies. Our focus lies in specialized industries where deep expertise truly makes a difference.We actively collaborate with founders to grow their businesses, equipping them with seasoned operators, proven strategies, and the necessary resources to accelerate growth—ensuring that your company doesn't just sustain but multiplies.As a forward-thinking investment group, we leverage AI and an agentic mindset to unlock new growth avenues across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations, we empower our partners to accelerate, adapt intelligently, and build for the future.About the RoleWe are constructing the next generation of AI-driven customer service, with our flagship deployment at one of the largest global companies in the construction materials sector. This is a unique and high-impact role that sits at the intersection of business consulting and tangible AI product development.As a Field Deployment Engineer, you will oversee the entire customer engagement cycle for deploying an AI voice agent—from establishing trust with management in advisory settings to configuring conversation flows in technical workshops. You will represent our product in the field and be the driving force behind its success.This is not a traditional consulting role, nor is it purely technical. It requires a blend of both areas to ensure the effective deployment and utilization of our AI products.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.