Platform Enablement Operations Manager

Intercom is a pioneering AI Customer Service company dedicated to enhancing business interactions by delivering exceptional customer experiences.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, enabling businesses to provide seamless and outstanding customer support. When integrated with our Helpdesk, Fin transforms into a comprehensive solution known as the Intercom Customer Service Suite, which enhances support for complex inquiries requiring human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. We are driven by our core values, consistently pushing boundaries, operating with speed and passion, and providing exceptional value to our customers.What’s the opportunity?The Global Sales Organization at Intercom is rapidly evolving, and our GTM Enablement team is growing to meet this demand. Our mission is to empower the GTM teams by providing systems, processes, and strategic insights that maximize productivity and operational excellence.As a Senior GTM Enablement Manager, Operations, you will serve as a vital link between the sales team and cross-functional GTM partners (such as Revenue Operations, Monetization, Legal, and Systems) who shape the policies, tools, and procedures that influence sales performance. Your responsibility will include ensuring that these inputs translate into flawless execution in the field. You will manage the GTM Enablement technology stack, spearhead impactful strategic projects, and implement processes that enable our sales organization to scale efficiently. This role is perfect for a proactive problem-solver adept at transforming complex, cross-functional initiatives into simple, scalable solutions for the sales team.What will I be doing?Reporting to the Senior Director of Global Sales Enablement, you will oversee and drive Intercom’s GTM operational enablement activities and programs globally. Your primary responsibilities will include:GTM Tech Stack Advisory: Optimizing the GTM tech stack to enhance adoption and ensure that sales representatives gain maximum value from these tools.Strategic Project Leadership: Leading and contributing to high-impact, cross-functional strategic projects that boost GTM productivity, streamline processes, and foster meaningful behavioral changes.Cross-Functional Partnership: Acting as the primary enablement liaison for key cross-functional partners, translating strategic insights into actionable outcomes for the sales organization.

We are seeking a dynamic and strategic GTM Enablement Manager to join our team at Decagon. In this pivotal role, you will leverage your expertise in go-to-market strategies to enhance our sales enablement initiatives, ensuring our teams are equipped with the knowledge and tools necessary to drive success. You will collaborate closely with cross-functional teams to create impactful training programs and resources that empower sales teams to excel.

ivo.ai creates AI-powered tools designed to make contract work easier for legal, procurement, and sales teams. The platform is used by leading companies that value frequent updates and practical solutions for complex legal workflows. As ivo.ai expands its go-to-market strategy, the company is building an enablement function to support all revenue-facing roles. The focus is on giving team members the skills, knowledge, and consistency to perform at a high level. Role overview The GTM Enablement Manager will shape, launch, and manage the systems, content, and programs that support Sales, Customer Success, and SDR teams. This position blends strategic planning with hands-on work, covering everything from onboarding new hires to ongoing development. The manager makes sure GTM teams have a deep understanding of ivo.ai’s sales methodologies, products, and customer profiles. Collaboration is key in this role. Expect to work closely with Sales Leadership, Revenue Operations, Product Marketing, Legal Engineering, and Customer Success. The ultimate aim: shorten ramp-up time, improve win rates, strengthen pipeline quality, and help teams meet their quotas. What you will do Sales methodology and skill building Drive adoption and consistent use of sales methodologies (such as MEDDIC/MEDDPICC, Challenger, SPIN, or similar) across all GTM roles, and track measurable behavior changes. Design and run reinforcement programs for these methodologies, including certifications, deal reviews, and coaching frameworks for Account Executives, SDRs, Account Managers, and Customer Success Managers. Partner with Sales leadership to lead structured call reviews and feedback cycles using Gong, translating insights into targeted coaching. Create role-specific competency frameworks and playbooks tailored to each stage of the ivo.ai sales process. Content and knowledge management Build, maintain, and manage a comprehensive library of sales plays, competitive battle cards, objection-handling guides, ROI tools, and persona-based messaging on the enablement platform.

About OpenAIAt OpenAI, we are dedicated to the responsible development of artificial general intelligence (AGI) that benefits all of humanity. Our mission unites some of the brightest minds in science, engineering, and business to create a safer and more effective future through advanced AI technologies.About the Enablement TeamOur Enablement team plays a pivotal role in transforming OpenAI's innovative products into meaningful customer experiences. We empower our customer-facing teams by providing them with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a dynamic GTM Enablement Manager to spearhead the onboarding process for our rapidly expanding Go-To-Market organization. This role requires an energetic trainer and facilitator who will conduct comprehensive in-person onboarding sessions and workshops, ensuring new hires quickly become confident and customer-ready. This position is based in our San Francisco office, with occasional travel to New York City.Your Responsibilities:Establish a consistent onboarding schedule featuring live sessions, workshops, and practice opportunities to cultivate core GTM skills early on (e.g., discovery, messaging, deal rigor).Lead high-energy, interactive training sessions that promote behavioral change through role plays, scenarios, and real-time coaching.Collaborate with Sales Leadership, RevOps, Product Enablement, Field Enablement, and subject matter experts to align onboarding with current priorities and field requirements.Develop a system to keep training content updated as products, messaging, and SMEs evolve (including lightweight update mechanisms and clear ownership).Utilize metrics to continuously enhance the onboarding experience, focusing on attendance, satisfaction, confidence levels, early feedback from managers, and ramp indicators.Embrace AI-driven approaches in designing and delivering enablement programs, utilizing OpenAI tools for personalized learning and efficient content iteration.Ideal Candidate Profile:Possess a commanding presence and the ability to engage audiences with confidence, warmth, and clarity, effectively managing Q&A and addressing skepticism.Demonstrated experience in developing and delivering sales enablement training in a fast-paced environment, with enterprise GTM experience being a plus.Skilled in designing workshops that prioritize practice and outcomes over slide presentations.Operationally adept, capable of maintaining cadence and logging essential metrics efficiently.

Anaplan is searching for a Senior Manager, Go-To-Market Enablement to join our team in the San Francisco Bay Area. This hybrid role reports to the Director of Global Enablement and centers on driving predictable growth for the business by focusing on three key areas: securing larger deals, improving win rates, and accelerating deal cycles. Anaplan’s platform supports over 2,400 global enterprises, including brands like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our teams share a strong commitment to customer success and value a culture that encourages leadership at every level, celebrates achievements, and welcomes diverse perspectives. Role overview This position prioritizes customer needs and values proactive problem-solving. The Senior Manager, Go-To-Market Enablement will work closely with colleagues across teams to support our mission of empowering clients through scenario planning and analytics. Creativity and strategic thinking are essential, especially when addressing technical, architectural, or process challenges. What you will do Support initiatives that help secure larger deals and improve win rates Collaborate with teams to accelerate the progression of deals Apply creative and strategic approaches to overcome obstacles in the go-to-market process Champion a customer-first mindset in all enablement activities Requirements Experience in go-to-market enablement or a related field Strong problem-solving skills across technical, architectural, or process domains Ability to work effectively in a hybrid San Francisco Bay Area setting Comfort collaborating with diverse teams and stakeholders Anaplan values each team member’s unique contributions. This role offers the chance to grow within a company that recognizes and rewards individual and collective achievements.

About UsAt Rox, we are dedicated to empowering individuals to excel in their work. Our innovative platform enhances sales performance through autonomous revenue agents that alleviate manual tasks, allowing sellers to concentrate on their core strength: selling. Much like coding agents revolutionized engineering, our revenue agents are set to transform customer engagement. We are pioneering the world's first revenue operating system, seamlessly integrating all aspects of the revenue stack, from application layers to contextual systems. At Rox, we envision a future where humans become orchestrators while agents efficiently manage the entire customer lifecycle.Serving industry leaders across banking, hardware, construction, and sovereign AI, Rox is the backbone for successful AI innovators such as Ramp and Cognition. Our collective success stems from a shared mission and unwavering commitment to making it a reality. This journey is fueled by a world-class team dedicated to redefining business operations.The RoleWe are seeking a Revenue Enablement Manager — a role that transcends traditional enablement responsibilities.You will not be confined to creating presentations; instead, you will revolutionize the operational framework of a global sales organization. You’ll engage at the crossroads of AI, go-to-market (GTM) strategies, and hands-on execution, pinpointing breakdowns in the sales process, crafting effective solutions, and developing the programs and materials that empower a high-performing team to achieve faster success.We are looking for an individual who actively engages with AI technology — not just observing trends or waiting for use cases to emerge. You possess practical experience in leveraging AI tools to address real GTM challenges: automating workflows, expediting research, enhancing coaching, and rethinking day-to-day sales operations. You innovate, prototype, and seek AI-driven solutions to streamline processes. Your success is measured by the impact on the sales pipeline, rather than the volume of materials produced — viewing AI as a catalyst for that impact.This role offers significant ownership and influence within a fast-paced startup environment. If you thrive in such settings, we invite you to connect with us.What You'll DoEnhance Onboarding. Collaborate with GTM leadership to craft and execute a top-tier onboarding program that accelerates new seller productivity from the outset, ensuring scalability from day one.Facilitate Enablement Programs. Partner across departments to establish and run a regular schedule of enablement sessions that keep the team informed, skilled, and competitive.

Backstory, formerly known as People.ai, develops AI-driven solutions designed for sales teams. The company draws on more than a decade of experience training AI models on large volumes of sales interactions. This expertise enables Backstory to deliver real-time, accurate answers within existing AI workflows, helping sales teams make informed decisions quickly. Sales leaders at organizations like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, and Randstad rely on Backstory for insights that fit real business scenarios, supporting better deal management and revenue growth. By connecting key signals to the right accounts and opportunities, Backstory gives teams a clear view of current activities and recommended next steps. Clients from sectors such as enterprise, cybersecurity, data analytics, and defense use Backstory to support significant pipeline and revenue goals. The company is recognized by Gartner, Forrester, Inc. 5000, Y Combinator Top Companies, and Forbes AI 50. Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. Role overview The Senior Go-To-Market Enablement Manager will design and scale both onboarding and ongoing enablement programs for the go-to-market teams. This role ensures that every new hire develops strong product knowledge and go-to-market skills from the start, and continues to build expertise as Backstory’s products and the market evolve. What you will do Collaborate with Product, Marketing, Sales, and Customer Success to identify enablement needs Develop and implement programs that address onboarding and continuous learning Drive improvements in ramp-up time, productivity, and pipeline generation through targeted enablement initiatives

Role Overview zip is hiring a GTM Strategy & Operations Manager focused on Data & Territory Operations in San Francisco. This role shapes go-to-market strategies and supports operational improvements across the business. What You Will Do Work with teams across departments to analyze market data and identify trends Refine and optimize territory assignments to support growth targets Develop and share operational best practices that improve efficiency Contribute insights that guide strategic planning and day-to-day execution Location This position is based in San Francisco.

As the Global GTM Enablement Leader at Databricks, you will spearhead the strategic vision to elevate our marketing capabilities across the globe. This pivotal role requires a deep understanding of adult learning principles, competency mapping, and performance measurement against vital business KPIs.Your mission is to construct an exceptional enablement framework that empowers every member of the Databricks Marketing team—from Field Marketing to Demand Generation—to achieve outstanding results. Moving beyond basic training sessions, you will collaborate with the business to foster a sustainable ecosystem of continuous learning, certification, and performance enhancement that sets the benchmark for GTM organizations.

Serval develops AI-driven automation for enterprise operations, using intelligent agents to replace manual processes and legacy systems. The company’s platform translates natural language into workflows that can reason, act across systems, and improve over time. Since its founding in early 2024, Serval has supported organizations such as Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating complex, high-volume operational tasks across teams like IT, HR, Finance, Security, Legal, and Engineering. Role overview The GTM Strategy and Operations Manager shapes how Serval approaches the market from its San Francisco office. This position focuses on building trust and developing a relationship-driven go-to-market model, rather than relying solely on traditional outbound or inbound tactics. The role works closely with the COO and GTM leadership to define and execute how Serval identifies, activates, and converts key relationships into pipeline and revenue. Success in this position will directly impact Serval’s growth trajectory. What you will do Collaborate with company leadership to design and implement a scalable go-to-market engine centered on high-value relationships Develop, test, and refine new playbooks for engaging and converting strategic partners Help drive measurable business outcomes by focusing efforts where they have the greatest impact on closing deals Requirements Proven experience building and maintaining relationships that lead to measurable business results Initiative to create, test, and improve processes from the ground up Strong commercial judgment and the ability to prioritize for maximum impact High ownership, ambition, and a record of learning quickly in fast-moving environments Serval is backed by investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil. The company was founded by product and engineering leaders from Verkada.

Ironclad stands at the forefront of AI-driven contracting solutions, revolutionizing the way agreements are managed. Our platform empowers businesses by streamlining contract processes, delivering immediate insights, and enabling teams to drive progress—all while maintaining control. Whether engaged in purchasing or sales, Ironclad integrates every aspect of the contract lifecycle into a single, intelligent platform, equipping leaders with the visibility needed to anticipate challenges. This is why some of the world’s leading organizations, including OpenAI, the World Health Organization, and the Associated Press, rely on Ironclad to enhance their operations.Recognized consistently as an industry leader—being acknowledged in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, as a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces—Ironclad is also featured in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by prominent investors such as Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For further details, visit www.ironcladapp.com or connect with us on LinkedIn.

Role Overview Checkr is hiring a Senior Revenue Enablement Manager based in Denver, CO or San Francisco, CA. This role focuses on building and delivering training and development programs that help sales teams reach their goals. The position works closely with colleagues across departments to create enablement strategies that support sales performance and growth.

Ivo Inc. is an AI-driven enterprise contract review company based in San Francisco. The team has seen rapid growth, increasing Annual Recurring Revenue by six times in the past year and securing a Series B funding round. Clients include well-known organizations such as Reddit, Pinterest, Canva, Uber, IBM, and CDW. The company is scaling quickly, and today’s hires will help shape its direction. Role overview This Senior Recruiter position focuses on GTM and Business Operations roles. The role is based in San Francisco and requires experience partnering with leaders in areas such as GTM, Legal, Finance, and Operations. The Senior Recruiter manages the full recruiting cycle, working closely with hiring managers to bring in outstanding talent efficiently while maintaining high standards. Responsibilities shift week to week. One week may involve supporting the General Counsel to hire a commercial contracts attorney; the next, working with Finance on a strategic FP&A search or assisting Marketing to fill a content-focused position. Adaptability and a broad recruiting skill set are important for success in this role. What you will do Oversee end-to-end recruiting for a range of business functions, including: Legal (commercial attorneys, paralegals, legal operations) Customer Success and Account Management Marketing (demand generation, content, product marketing) Finance and FP&A Revenue Operations and Business Operations People and HR Solutions Consulting and Partnerships Partner with functional leaders to set hiring priorities and evaluate candidates. Lead sourcing efforts and use tailored outreach to engage passive talent. Build and maintain relationships with top candidates, including those for future roles. Review and improve sourcing strategies, candidate pipelines, and interview processes on a regular basis. Apply data analytics to identify bottlenecks and improve recruitment funnel performance. Help define and communicate Ivo’s employer value proposition to attract senior-level talent. Support employer branding initiatives on platforms such as LinkedIn and Glassdoor.

Role Overview Plaud is hiring a GTM Engineer & Operations in San Francisco, CA. This role focuses on improving go-to-market strategies and strengthening operational efficiency as the company grows. What You Will Do Work with teams across the company to design and implement streamlined processes Analyze market trends to inform business decisions Refine operational frameworks to support scaling efforts Who We're Looking For Experience collaborating with multiple departments Strong interest in optimizing operations and driving growth Comfort working in a scaling company This position is based in San Francisco, CA.

OpenAI is seeking a Senior Manager, Revenue Enablement to join the team in San Francisco. This leadership role focuses on building and executing initiatives that help sales teams achieve their targets and support the company’s revenue goals. The position centers on developing programs, resources, and tools to improve sales productivity and operational efficiency. Key responsibilities Lead projects designed to strengthen sales enablement and contribute to revenue growth Partner with teams across OpenAI to design and implement training programs Create resources and tools that enhance sales performance and streamline processes Work with stakeholders to identify enablement needs and measure the effectiveness of initiatives Location This position is based in San Francisco.

Join Sierra as a GTM Operations Analyst where you will play a pivotal role in driving our go-to-market strategies and operational excellence. You will collaborate with cross-functional teams to analyze data, streamline processes, and enhance our market effectiveness. This position is ideal for analytical thinkers who thrive in a dynamic environment and are passionate about making impactful contributions.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge tools and insights. Our mission is to help organizations achieve unparalleled speed, accuracy, and clarity in their financial operations.As an AI-driven ERP solution, Rillet enables a zero-day close with a unique data model that serves as a unified source of truth. Our extensive suite of native integrations—including Stripe, Ramp, and Salesforce—coupled with automated workflows and multi-entity consolidation, positions us as leaders in the industry. Our innovative AI agents provide specialized support in areas like accruals and audits, contributing to our consistently perfect customer satisfaction score. High-growth AI companies such as Mercer, Windsurf, and Function Health appreciate our rapid deployment capabilities as their financial needs evolve.With a significant market opportunity ahead, we have successfully secured $100M in funding from top investors like Sequoia, a16z, and First Round to advance our goal of helping businesses operate at the speed of AI.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. We seek individuals who embody speed, agency, and adaptability.Our team members are proactive and mission-driven, creating strategies that yield exceptional results beyond initial expectations. We focus on customer needs, ensuring that we tackle the most critical projects, even if they diverge from the initial plan.While accounting expertise is not a prerequisite, a deep appreciation for the financial empowerment our tools provide to clients is essential. Our team is passionate about supporting the financial frameworks of the world’s fastest-growing businesses.Position OverviewWe are in search of a pioneering GTM Operations Lead to establish and refine the operational backbone of our go-to-market strategy from its inception.This is a foundational role where you will not inherit existing structures; instead, you will create the systems, data models, and operational rhythms necessary to drive Sales, Marketing, and future GTM initiatives such as Account Management and Partnerships. Your work will lay the groundwork for clarity and efficiency in what is currently an ambiguous environment.Candidates should have a proven track record of building GTM/RevOps in an early-stage SaaS environment and possess hands-on experience with Salesforce or similar platforms, developing them from the ground up.

Join Our TeamOtter.ai is on the lookout for a dynamic Senior Manager of Sales Enablement who will be pivotal in propelling the growth of our Enterprise platform. This role is a unique blend of strategy and hands-on execution, where you'll build and implement the enablement framework while directly addressing the needs of our revenue leadership and teams. Collaborating closely with Sales, Customer Success, Product Marketing, and Product teams, you will empower the field to effectively communicate Otter’s value in enterprise workflows, security and compliance environments, and mission-critical collaboration scenarios.Your ContributionsCollaborate with Go-To-Market (GTM) leadership to establish a comprehensive enablement strategy that aligns with Otter’s Enterprise and AI platform objectives.Design and implement onboarding and continuous learning programs that enhance ramp-up speed and ensure field readiness for both Sales and Customer Success teams.Create impactful content and sales assets grounded in Otter’s value proposition, including playbooks, pitch narratives, demo flows, persona messaging, and competitive positioning.Effectively translate AI features and technical capabilities into clear business outcomes for CIOs, CISOs, Operations, and Legal stakeholders.Provide support for live deals through coaching, win/loss reviews, objection handling, and competitive strategy, particularly in large enterprise cycles.Establish a consistent demo and proof process that showcases Otter’s unique AI experience, collaboration workflows, and compliance readiness.Work in tandem with Product Marketing and Product teams to ensure field members are equipped with roadmap insights, launch playbooks, and vertical use cases.Partner with Revenue Operations to connect pipeline insights, win/loss patterns, and training initiatives to enhance performance.Facilitate enablement sessions, role-plays, and “win clinics” to develop skills in discovery, persona alignment, and value engineering.Maintain a centralized content repository that reflects Otter’s evolving platform and competitive landscape.Act as the voice of the field back to leadership, providing insights on buyer signals, integration requests, compliance challenges, and competitive dynamics to guide GTM and product strategies.

At Harmonic Security, we empower teams to confidently embrace AI technologies while safeguarding sensitive data in real time. Our innovative solutions enable enterprises to maintain complete control and prevent data leaks, fostering an environment where creativity can thrive.Led by seasoned cybersecurity experts and supported by esteemed investors such as N47, Ten Eleven Ventures, and In-Q-Tel, we have swiftly gained traction and established product-market fit with our exceptional team. Now, we are poised to redefine our industry and invite you to join us at this pivotal moment to shape not just a product but an entire category.Our Culture: AI-First ApproachHarmonic Security is dedicated to facilitating the safe and scalable adoption of AI in enterprises. We embody that commitment in our operations. Our entire team actively leverages AI tools to enhance productivity, streamline processes, and automate workflows. We seek individuals who are not only curious about AI but are also eager to harness its potential to work smarter, faster, and more innovatively. Depending on the role, this may involve experimenting with new tools or developing entirely new AI-driven systems. We will provide clear expectations and the necessary resources to support your success.Role OverviewAs the foundational Senior Manager of Sales Enablement, reporting to the VP of GTM Strategy and Operations, you will be tasked with architecting our enablement function from the ground up. In this position, AI will serve as your default operating system, enhancing content creation, enabling large-scale personalization, and facilitating precise performance measurement. You will be responsible for crafting the strategy behind our playbooks, training, and demonstration narratives, ensuring that our Account Executives, Solution Architects, and Partners convey a cohesive and impactful narrative that drives pipeline velocity and deal conversion within the GTM organization.Your Responsibilities1. Establish the Enablement FunctionDevelop and implement Harmonic’s comprehensive enablement framework, encompassing onboarding, playbooks, and certification programs.Collaborate with Product and Solutions Engineering teams to distill product specifications into accessible, field-ready materials.Utilize AI tools to generate, update, and customize enablement content in alignment with our rapidly evolving product landscape.Leverage AI to create personalized learning pathways for each representative, taking into account their role, tenure, deal history, and skill gaps, moving away from generic training modules.