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People Operations Manager

SierraSan Francisco, CA
On-site Full-time

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Experience Level

Manager

Qualifications

Bachelor's degree in Human Resources or related field; 5+ years of experience in People Operations or HR management; Strong knowledge of HRIS systems; Excellent communication and organizational skills; Proven ability to manage multiple priorities in a fast-paced environment.

About the job

About Us

  • At Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters is situated in the vibrant city of San Francisco, with additional offices expanding across Atlanta, New York, London, France, Singapore, and Japan.

  • Our culture is built on a strong set of core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and shape our community, ensuring a supportive and dynamic workplace.

  • Our founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their previous roles, including leadership positions at Salesforce, Facebook, and Google, setting a vision for excellence at Sierra.

Your Role

  • Comprehensive Employee Lifecycle Management: Oversee the entire employee lifecycle from pre-boarding to offboarding, ensuring a streamlined and engaging employee experience through initiatives like Sierra 101 & 102.

  • Process Optimization: Innovate and enhance People processes, contributing to the creation of our People playbook while continuously refining operations to align with Sierra's growth trajectory.

  • Performance Enhancement: Design and implement performance management frameworks that foster talent development and effective evaluations.

  • Employee Engagement Initiatives: Spearhead initiatives aimed at enhancing employee engagement, including surveys, knowledge repositories, and learning & development programs.

  • HR Systems Management: Oversee HR systems (currently utilizing Rippling with plans for transition) and develop operational dashboards to monitor key People metrics, while planning for future system enhancements.

  • Regulatory Compliance: Ensure that all HR policies and practices adhere to federal, state, and local regulations, maintaining accurate employee records and documentation.

About Sierra

Sierra is at the forefront of transforming customer experiences through AI. Our dedicated team thrives in a collaborative environment where values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family resonate throughout our operations, driving innovation and excellence.

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