companyOttimate logo

Payment Operations Analyst

OttimateChihuahua, Chihuahua, Mexico
Hybrid Contract

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Proactive and self-driven with exceptional problem-solving abilities and meticulous attention to detail. A quick learner adept at balancing multiple priorities in a dynamic environment. Familiarity with SaaS products and a genuine passion for nurturing client relationships. Experience with customer service platforms such as Freshdesk, Zendesk, or Jira. Knowledge of fintech platforms and payment processing workflows (credit card, ACH, check). Education: Bachelor's degree in Business, Finance, or a related field (preferred). Experience: 1-2 years in payment processing, client services, or SaaS environments. Superior verbal and written communication skills in English (required).

About the job

Location: Guadalajara or Chihuahua, México, (Hybrid)

Type: Full-time, Contractor.

About the Role

Ottimate is in search of a dynamic and driven Payment Operations Analyst to enhance our daily client interactions. In this pivotal position, you will deliver top-notch service via email, phone, and Zoom, expertly addressing client inquiries related to payment transactions. You will work closely with diverse internal teams, including Account Management, Product, and Engineering, to ensure a smooth client experience and foster ongoing improvements in our operations.

Key Responsibilities

  • Client Support:
    • Resolve client inquiries regarding Virtual Credit Card, ACH, and Check payments processed through Ottimate.
    • Provide assistance with payment processing questions and facilitate connections between clients and their vendors.
  • Vendor Enrollment:
    • Support the vendor enrollment process and respond to vendor inquiries to boost the adoption of Ottimate's payment solutions.
  • Process Improvement:
    • Contribute to the enhancement of payment workflows and propose internal tool upgrades to increase team productivity.
    • Assess and prioritize customer support requests based on urgency and professional insight.
  • Cross-functional Collaboration:
    • Serve as a feedback conduit for potential product improvements based on client feedback.
    • Act as an escalation point for complex client issues, collaborating with Account Management, Product, and Engineering teams.
  • Client Relationship Management:
    • Foster strong relationships with clients and identify avenues to create additional value for specific accounts.

Qualifications

  • Proactive and self-driven with exceptional problem-solving abilities and meticulous attention to detail.
  • A quick learner adept at balancing multiple priorities in a dynamic environment.
  • Familiarity with SaaS products and a genuine passion for nurturing client relationships.
  • Experience with customer service platforms such as Freshdesk, Zendesk, or Jira.
  • Knowledge of fintech platforms and payment processing workflows (credit card, ACH, check).
  • Education: Bachelor's degree in Business, Finance, or a related field (preferred).
  • Experience: 1-2 years in payment processing, client services, or SaaS environments.
  • Superior verbal and written communication skills in English (required).

Ottimate is an equal opportunity employer committed to fostering diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, veteran status, disability, or marital status. If you are enthusiastic about this opportunity but do not meet every qualification listed, we encourage you to apply anyway.

About Ottimate

Ottimate is a forward-thinking company dedicated to providing innovative payment solutions. We prioritize client satisfaction and are committed to enhancing the payment experience for our customers. Our team is made up of talented individuals who are passionate about technology and customer service.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.