Payment Operations Analyst

Location: Guadalajara or Chihuahua, México, (Hybrid)Type: Full-time, Contractor.About the RoleOttimate is in search of a dynamic and driven Payment Operations Analyst to enhance our daily client interactions. In this pivotal position, you will deliver top-notch service via email, phone, and Zoom, expertly addressing client inquiries related to payment transactions. You will work closely with diverse internal teams, including Account Management, Product, and Engineering, to ensure a smooth client experience and foster ongoing improvements in our operations.Key Responsibilities Client Support: Resolve client inquiries regarding Virtual Credit Card, ACH, and Check payments processed through Ottimate. Provide assistance with payment processing questions and facilitate connections between clients and their vendors. Vendor Enrollment: Support the vendor enrollment process and respond to vendor inquiries to boost the adoption of Ottimate's payment solutions. Process Improvement: Contribute to the enhancement of payment workflows and propose internal tool upgrades to increase team productivity. Assess and prioritize customer support requests based on urgency and professional insight. Cross-functional Collaboration: Serve as a feedback conduit for potential product improvements based on client feedback. Act as an escalation point for complex client issues, collaborating with Account Management, Product, and Engineering teams. Client Relationship Management: Foster strong relationships with clients and identify avenues to create additional value for specific accounts. Qualifications Proactive and self-driven with exceptional problem-solving abilities and meticulous attention to detail. A quick learner adept at balancing multiple priorities in a dynamic environment. Familiarity with SaaS products and a genuine passion for nurturing client relationships. Experience with customer service platforms such as Freshdesk, Zendesk, or Jira. Knowledge of fintech platforms and payment processing workflows (credit card, ACH, check). Education: Bachelor's degree in Business, Finance, or a related field (preferred). Experience: 1-2 years in payment processing, client services, or SaaS environments. Superior verbal and written communication skills in English (required). Ottimate is an equal opportunity employer committed to fostering diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, veteran status, disability, or marital status. If you are enthusiastic about this opportunity but do not meet every qualification listed, we encourage you to apply anyway.

Join DATAMARK, Inc., a leader in customer service solutions, as a dedicated and analytical Workforce Management Analyst. In this essential position, you will be tasked with evaluating workforce data, predicting call volume trends, and developing staffing strategies to maximize operational efficiency in our contact center.The Workforce Management Analyst will be instrumental in optimizing agent deployment, improving service levels, and boosting overall customer satisfaction. You will work closely with various departments to ensure the appropriate number of agents are available precisely when needed.Responsibilities Analyze historical call volume data and forecast future trends. Create and maintain staffing schedules that adhere to service level agreements (SLAs). Monitor real-time call center operations and make necessary adjustments. Collaborate with management to identify performance improvement opportunities. Generate comprehensive reports to communicate workforce metrics and performance levels to stakeholders. Assist in the development and execution of workforce management strategies aimed at enhancing efficiency.

SQA Services is hiring a Supplier Operations Expeditor in Chihuahua. This full-time, first-shift contract runs for six months and needs to be filled urgently. The role is based on-site, and candidates must be local to the area. Role overview The Expeditor will work directly with suppliers to oversee production flow and ensure parts are ready for shipment on schedule. This position focuses on tracking progress, managing shipment timelines, and supporting the delivery of high-quality products. Serving as the on-site liaison, the Expeditor will monitor supplier activities, provide regular status updates, identify risks, and help implement recovery plans when needed. Requirements Background in manufacturing, production control, or supply chain coordination Bilingual in English and Spanish, with strong reading and writing skills in both languages Ability to work on-site in Chihuahua; local candidates only Contract details Full-time, first-shift schedule Six-month contract Immediate start required

Datamark Inc. seeks a Bilingual Quality Analyst for its Contact Center in Chihuahua, Chihuahua, Mexico. This position is responsible for reviewing customer interactions and helping to maintain service quality across the team. Key responsibilities Monitor and evaluate communications between contact center agents and customers Assess interactions in both English and Spanish Offer feedback to agents to support consistent service standards Requirements Fluency in English and Spanish Experience analyzing or evaluating customer service interactions is helpful

ALTEN México, a leader in engineering and technological consulting, is seeking a Manual Quality Analyst to join our innovative team. At ALTEN, we engage in projects that drive digital transformation across various industries, delivering high-quality solutions to our clients.In this role, you will be responsible for ensuring software quality through manual testing, verifying that deliverables meet functional and business requirements. You will collaborate closely with development, QA, and product teams, contributing to the continuous improvement of processes and ensuring an optimal user experience.Main Responsibilities:Analyze business specifications and translate them into detailed test cases and scripts.Create test plans and effort estimations for small to medium-sized projects.Execute functional, integration, regression, and defect certification tests.Identify, document, and track defects, ensuring clear reproduction steps.Generate defect reports and Test Summary Reports, ensuring traceability and coverage.Collaborate with development and QA teams to resolve issues and ensure compliance with standards (SDLC, CMMI).Participate in test case reviews and traceability matrices, providing recommendations.Contribute to the continuous improvement of QA processes and guidelines.

Ottimate creates payment solutions for businesses and is growing its team in Chihuahua, Mexico. The Operations group is seeking a Vendor Outreach Specialist to help expand Ottimate’s payment network and improve client payment processes. Role overview The Vendor Outreach Specialist focuses on bringing new vendors into Ottimate’s payment network. This work involves frequent outreach, research, and close collaboration with colleagues. Relationship-building, attention to detail, and process improvement are key to success in this position. What you will do Identify and connect with contacts in vendors’ accounts receivable and billing departments to support payment workflows. Evaluate vendor readiness and confirm they meet requirements for Ottimate’s payment methods. Research and maintain accurate vendor contact information. Recommend process improvements as new payment solutions are introduced. Work with other teams to help develop Payment Operations. Make a high volume of outreach calls to vendors to keep client payments on schedule. Participate in regular meetings with your manager and collaborate with team members across Ottimate. Set and track monthly Objectives and Key Results (OKRs) with your manager. Develop expertise in Ottimate’s payment products. Meet activity targets and quotas consistently. Location This position is based in Chihuahua, Chihuahua, Mexico.

Join our team at Datamark, Inc. as a Back Office Supervisor! In this pivotal role, you will oversee and manage the back office operations to ensure efficiency and effectiveness in our processes. You will lead a dedicated team, drive productivity, and implement best practices that contribute to the overall success of our business. If you are passionate about operational excellence and team leadership, we want to hear from you!