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Partner Success Specialist - APAC Region

Genetec Inc.Singapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who possess strong collaborative skills, a solid understanding of SDKs and APIs, and a passion for technology partnerships. Previous experience in partner management or a technical support role is advantageous. An educational background in Computer Science or a related field is preferred.

About the job

Partner Success Specialist - APAC Region

Join our Development Acceleration Program (DAP) team, where you will play an essential role in nurturing relationships with a diverse array of partner companies, exceeding 1000 in total. These partners utilize our extensive suite of development tools, including SDKs and APIs, to seamlessly integrate with Genetec’s cutting-edge products. Our international team operates from multiple locations, including Montreal, Paris, and our recently established office in Singapore. As we continue to expand the DAP program, we are looking for a dedicated Partner Success Specialist (PSS) to enhance our collaboration with esteemed technology partners.

What Your Day Looks Like:

As a Partner Success Specialist, you will manage relationships with development partners, leading pre-sales discussions and coordinating third-party application integration activities. You will facilitate SDK training sessions and provide vital development tools (SDKs and APIs) along with product references to our valued clients. Your responsibilities will include:

  • Maintaining continuous engagement with numerous partner accounts for seamless interactions.
  • Acting as a principal point of contact and ensuring effective communication with various internal teams at Genetec.
  • Contributing to the evolution of a highly successful corporate program that resonates within the market.

This role allows you to leverage your exceptional interpersonal skills while deepening your knowledge in the dynamic field of physical security. Your efforts will connect our offices in Montreal, Paris, and Singapore, requiring effective coordination and communication with colleagues and clients around the world.

Key Responsibilities:

  • Coordinate and engage in pre-sales sessions with potential partners.
  • Manage Genetec’s Software Development Kit (SDK) applications from prospective partners.
  • Oversee the delivery of SDK tools, samples, and documentation to support development requirements.
  • Gather comprehensive details on the scope of planned integrations and facilitate approvals through collaboration with relevant Product/Commercial teams.
  • Track partner data and integration status within Genetec systems, such as CRM, Sharepoint, and the Add-on Portal.
  • Provide timely responses or direct inquiries to the appropriate teams, whether from external or internal sources.

About Genetec Inc.

At Genetec Inc., we are pioneers in the field of physical security technology. With innovative solutions designed to meet the needs of a diverse clientele, we are committed to fostering a collaborative environment that drives success for our partners and customers alike. Our team members are our greatest assets, and we strive to create a workplace that encourages growth, creativity, and teamwork.

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