Partner Success Specialist - APAC Region

Partner Success Specialist - APAC RegionJoin our Development Acceleration Program (DAP) team, where you will play an essential role in nurturing relationships with a diverse array of partner companies, exceeding 1000 in total. These partners utilize our extensive suite of development tools, including SDKs and APIs, to seamlessly integrate with Genetec’s cutting-edge products. Our international team operates from multiple locations, including Montreal, Paris, and our recently established office in Singapore. As we continue to expand the DAP program, we are looking for a dedicated Partner Success Specialist (PSS) to enhance our collaboration with esteemed technology partners.What Your Day Looks Like:As a Partner Success Specialist, you will manage relationships with development partners, leading pre-sales discussions and coordinating third-party application integration activities. You will facilitate SDK training sessions and provide vital development tools (SDKs and APIs) along with product references to our valued clients. Your responsibilities will include:Maintaining continuous engagement with numerous partner accounts for seamless interactions.Acting as a principal point of contact and ensuring effective communication with various internal teams at Genetec.Contributing to the evolution of a highly successful corporate program that resonates within the market.This role allows you to leverage your exceptional interpersonal skills while deepening your knowledge in the dynamic field of physical security. Your efforts will connect our offices in Montreal, Paris, and Singapore, requiring effective coordination and communication with colleagues and clients around the world.Key Responsibilities:Coordinate and engage in pre-sales sessions with potential partners.Manage Genetec’s Software Development Kit (SDK) applications from prospective partners.Oversee the delivery of SDK tools, samples, and documentation to support development requirements.Gather comprehensive details on the scope of planned integrations and facilitate approvals through collaboration with relevant Product/Commercial teams.Track partner data and integration status within Genetec systems, such as CRM, Sharepoint, and the Add-on Portal.Provide timely responses or direct inquiries to the appropriate teams, whether from external or internal sources.

Grafana Labs is looking for a Strategic Cloud Partner Manager to focus on building and deepening cloud partnerships throughout the APAC region. This position is fully remote and open to candidates based in Australia or Singapore. Role overview This role centers on developing and growing relationships with key cloud partners. The Strategic Cloud Partner Manager will work with teams across Grafana Labs to support joint initiatives and drive success in the APAC market. What you will do Create and implement strategic plans to expand cloud partnerships in APAC Collaborate with internal teams to advance partner programs and initiatives Oversee the onboarding process for new cloud partners Engage with stakeholders to enhance Grafana Labs’ cloud offerings and increase market presence Location This is a remote role open to candidates in Australia or Singapore.

Join ServiceNow as the Director of Partner Operations for the APAC region, where you will play a pivotal role in driving operational excellence and facilitating strategic partnerships across diverse markets. In this position, you will lead cross-functional teams to enhance collaboration and improve partner engagement, aligning with our growth objectives.Your leadership will be essential in optimizing processes, ensuring that our partners receive the highest level of support and that operational challenges are effectively addressed. You will also be responsible for developing and implementing innovative strategies to enhance partner satisfaction and drive revenue growth.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Role Overview DoubleVerify is seeking an HR Business Partner for the APAC region based in Singapore. This role connects HR strategy with business goals, supporting teams across a varied and growing workforce. The position focuses on building a culture that values growth, collaboration, and strong performance.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

About Checkout.com Checkout.com supports digital payments for brands like eBay, ASOS, Klarna, Uber Eats, and Sony. Each year, the company processes billions of transactions, aiming to make online payments smooth and nearly invisible for businesses and their customers. Headquartered in London, Checkout.com operates from 19 offices across six continents. The team values performance, continuous improvement, and a results-driven mindset. Employees are encouraged to shape the future of fintech through their work. Role Overview: Regional Treasurer for APAC The Regional Treasurer for APAC will lead the Treasury team across Asia-Pacific, based in Singapore. This role involves designing and executing a Treasury strategy that supports Checkout.com’s business goals in the region. The Regional Treasurer manages a team of 12, with direct oversight of daily operations in both Singapore and Tokyo offices. Regular interaction with senior management and stakeholders across APAC is a key part of the role. Main Responsibilities Develop and implement the regional Treasury strategy in line with global objectives. Lead and mentor a team of 12 Treasury professionals across Singapore and Tokyo. Oversee daily Treasury operations, including banking relationships and liquidity management. Drive initiatives to optimize regional liquidity and increase investment revenue. Manage multi-currency transactions, settlements, and payouts. Identify and mitigate financial and foreign exchange risks in the region. Act as a key liaison for senior management and stakeholders throughout APAC. What We Look For Strong organizational skills and attention to detail. Ability to adapt to changing priorities and business needs. Track record of delivering results while maintaining accuracy and alignment. Experience in both strategic planning and hands-on Treasury operations. Location This position is based in Singapore, with responsibility for teams in both Singapore and Tokyo.

Join Adyen as our Marketing Lead for the APAC region, where you will spearhead innovative marketing strategies that resonate with our diverse clientele. Your role will involve collaborating with cross-functional teams to enhance our brand presence and drive customer engagement across multiple channels.As a key player in our organization, you will be responsible for developing and executing marketing campaigns tailored to the APAC market, analyzing performance metrics to refine strategies, and fostering strong relationships with stakeholders. Your expertise will help shape our marketing vision and ensure its alignment with our overall business objectives.

Role overview Figma seeks a People Partner in Singapore to work with teams throughout Japan and the APAC region. This position collaborates with leaders to shape team culture, guide HR efforts, and ensure people strategies support business goals. Key responsibilities Work with leadership to create and apply HR strategies that build employee engagement. Support teams by managing HR programs and handling daily people operations. Encourage an inclusive and collaborative environment across diverse teams in Japan and APAC. Offer guidance on people management and help teams manage organizational changes. Location This role is based in Singapore and supports Figma’s teams in Japan and the APAC region.

Join our dynamic team as the Director of Partner Solution Consulting for the APAC region. In this pivotal role, you will lead strategic initiatives aimed at enhancing our partner ecosystem and driving innovative solutions across the Asia-Pacific market. Your expertise will guide our partners to leverage ServiceNow's offerings effectively, ensuring they deliver exceptional value to their customers.

About the Role elevenlabs is hiring a Customer Success Lead for the APAC region, based in Singapore. This role focuses on building and maintaining strong client relationships, ensuring customers get the most value from our products and services. What You Will Do Lead and support a team of customer success managers across APAC. Develop and implement strategies to boost customer engagement and satisfaction. Work closely with teams across the company to improve customer retention and service quality. Act as a key contact for clients, helping them achieve their goals with elevenlabs products. Location This position is based in Singapore.

WPP Media is WPP’s AI-driven media operating unit, integrating media, data, and partnerships to deliver creative personalization at scale. Through the WPP Open platform and Open Intelligence, clients gain visibility into the effectiveness of their media investments. More information is available at wppmedia.com. Role overview The Regional Implementation Manager - APAC leads the day-to-day execution of the Media Central platform rollout across APAC markets. This position manages each stage of implementation, including business analysis, quality assurance, data migration, cutover, and readiness. The goal: ensure every phase is completed accurately, on time, and with a clear, repeatable process. What you will do Guide APAC markets through their responsibilities, timelines, and methodologies for the Media Central rollout. Coordinate activities across teams, collect progress updates, and address obstacles as they arise. Validate deliverables at each stage before moving forward. Act as the operational link between local market teams and the global program, translating guidance into actionable steps. Collaborate with vendor and product teams to resolve issues and manage market-specific needs within the global framework. Drive consistency, refine processes, and maintain a structured approach across markets with varying readiness levels. Success in this role means Markets execute reliably according to plan. Deliverables are complete and accurate before each phase transition. Issues are identified early and resolved quickly. Stakeholders stay aligned and informed. Program momentum is maintained across all APAC markets.

Location: Open to candidates based in any APAC country where Port Services operates.Reporting: Senior Director, Service FrontlinesKonecranes is a global leader in port services, dedicated to enhancing operational efficiency through our extensive range of offerings. With a diverse workforce from over 30 nationalities, we operate in more than 20 countries worldwide, providing unmatched equipment expertise and customer service.We are seeking a strategic and business-savvy Regional Director of Port Services for APAC to spearhead our frontline operations in the region, which includes Australia, New Zealand, Singapore, Malaysia, India, China, and Indonesia.This pivotal role falls under our Service Frontlines Business Line, which focuses on delivering premium customer service and fostering a local presence. The Service Frontlines encompass all necessary functions to provide a comprehensive scope of services, including Spare Parts Sales, Field Service, Project Management, and first-level customer support.As the regional leader, you will possess a strong background in managing profitable P&L businesses. Your customer-centric and collaborative leadership style will engage team members in delivering exceptional service to our global customers.Your key responsibilities will include:Driving growth and enhancing profitability in the region.Identifying and executing synergies through standardized processes, tools, and collaborative practices to support scalable growth.Establishing and cultivating a regional service network with suppliers, customers, authorities, and partners.Defining and implementing regional strategies aligned with Port Services’ objectives and corporate values.Promoting a culture of growth, collaboration, and customer-centricity among stakeholders in the region.Enhancing first-level customer support across the region and its frontlines.Elevating skill levels throughout the organization to foster continuous development of employees and the business.Expanding the service portfolio within the region.Maintaining awareness of ISO 14001 and 45001 standards.

Location: Singapore Company: Nuvei Technologies Inc. Role Overview Nuvei Technologies Inc. is a Canadian fintech company serving businesses worldwide with modular payment technology, global acquiring, and a broad range of services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets and support for 150 currencies and 700 alternative payment methods, Nuvei helps clients succeed globally through a single integration. The Regional Director of Risk & Underwriting Operations - APAC leads underwriting activities and manages key risk functions throughout the Asia-Pacific region. This position focuses on minimizing financial losses and regulatory risks by overseeing merchant assessments, credit risk, fraud investigations, chargeback management, and portfolio quality control. The Regional Director ensures the APAC portfolio meets company KPIs, complies with scheme regulations, and aligns with Nuvei’s risk appetite and policies. What You Will Do Leadership, Governance, and Regional Oversight Direct all underwriting functions for the APAC region, including designated risk operations. Plan, coordinate, and monitor performance of regional Underwriting, Risk, and Monitoring teams to meet objectives. Develop and maintain regional procedures, guidelines, and operational frameworks in line with global standards. Ensure compliance with policies, regulations, and internal procedures. Foster operational excellence and provide opportunities for professional development and structured training. Serve as the regional escalation point for complex merchant underwriting, risk, fraud, and credit issues. Work closely with Legal, Compliance, Commercial, Risk, Business Intelligence, and Operations teams to support business objectives. Underwriting Operations and Merchant Onboarding Take full ownership of merchant onboarding quality, risk classification, and underwriting standards across APAC. Oversee all aspects of client onboarding, including the implementation of procedures. Mission The Underwriting and Risk Operations team at Nuvei aims to reduce financial losses and regulatory exposure by proactively assessing merchants, conducting structured credit risk evaluations, and maintaining ongoing portfolio oversight throughout APAC.

Join MicroStrategy as a Channel Partners & Alliances Manager in the APAC region, where you will play a pivotal role in expanding our strategic partnerships and alliances. This position is essential for driving growth and collaborating with partners to enhance our market presence. You will engage with cross-functional teams, manage partner relationships, and execute strategies that align with company objectives.

Are you a driven professional with a knack for fostering significant relationships and transforming opportunities into lasting partnerships? Canvas8 is on the lookout for a Regional Growth Manager, APAC to become a vital part of our dynamic team in Singapore.This role is ideal for an experienced commercial manager or an agency-side growth leader eager to take on a strategic role that can genuinely make a difference. We seek a seasoned Growth Manager who excels in navigating complex organizations and identifying strategic opportunities that promote sustainable, long-term growth.You will have the autonomy to develop your pipeline and approach, with the backing of a collaborative global team and a robust, insight-led proposition. This position offers the potential to cultivate a significant book of business with unlimited earning prospects. You will play a crucial role in shaping how Canvas8 is perceived and grows within the region.About Canvas8Canvas8 is a strategic insights practice with offices in London, Singapore, New York, Los Angeles, and Manila. We empower our clients to understand people so they can make informed business decisions.Our work delves into the hidden insights of daily life, from the psychology of boredom to the cultural intricacies of K-Beauty and the rise of oshikatsu as a mainstream trend, making them relevant for brands. Our team is a diverse mix of disciplines and skills, including psychology, journalism, anthropology, and behavioral economics, all united by a passion for understanding people and delivering exceptional work.Role OverviewThis pivotal commercial position focuses on driving Canvas8’s growth across APAC through strategic relationship building. As the Regional Growth Manager, your mission will be to act as the 'architect of opportunity', originating high-value deals by immersing yourself within the insights community. You will help establish a strong, credible presence for Canvas8 in key APAC markets, including Singapore and Hong Kong.Positioned at the core of the sales function, you will significantly influence how Canvas8 is represented in the region, leading insightful conversations that resonate with senior stakeholders. Your responsibilities will include generating momentum across a defined portfolio of target accounts and transforming early engagements into meaningful, long-term partnerships.Reporting to the APAC Regional Lead and collaborating closely with regional and global colleagues, you will contribute to a broader commercial strategy while working with considerable autonomy. Success in this role hinges on balancing business development with commercial rigor, fostering a high-quality pipeline, enhancing market presence, and laying the groundwork for sustained growth across APAC.Day-to-Day ResponsibilitiesIdentify and profile target brand accounts to facilitate outreach and relationship building.Conduct strategic analyses to identify growth opportunities within the market.Engage with stakeholders to understand their needs and develop tailored solutions.Track market trends and competitor activities to inform strategic planning.Collaborate with the marketing team to create impactful campaigns that resonate with target audiences.Monitor performance metrics to evaluate the effectiveness of initiatives.

About RainAt Rain, we are pioneering the future of payments globally. Our innovative team is composed of seasoned builders and founders who are passionate about creating seamless financial solutions. Our infrastructure enables the real-world application of stablecoins, facilitating card transactions, cross-border payments, B2B purchases, remittances, and beyond. We collaborate with fintechs, neobanks, and other institutions to bring forth global, inclusive, and efficient solutions. Join us at our hypergrowth company, backed by leading investors in fintech and crypto, and be a part of shaping a borderless financial landscape.Our EthosWe foster a culture of openness and collaboration. Here, you have the freedom to grow into a role that aligns with your aspirations. Every team member, irrespective of their position, is encouraged to contribute ideas that impact our company’s vision and roadmap.Role OverviewWe are on the lookout for a meticulous and analytical Account Manager to become an integral part of our team. This role is pivotal in ensuring new companies are effectively onboarded onto our platform and thrive while utilizing Rain’s offerings. You will collaborate closely with cross-functional teams, including operations, compliance, and sales, to provide our partners with a streamlined experience and robust support.Key ResponsibilitiesManage the entire customer lifecycle post-sale, from onboarding to adoption, renewal, and expansion.Work with internal teams to identify customer needs and customize solutions for successful onboarding and integration.Drive revenue growth by pinpointing use-case expansion, upselling/cross-selling opportunities, and overseeing renewals and commercial contracts.Evaluate product performance and monitor metrics to discover areas for enhancement during the onboarding phase.Assist in designing and implementing onboarding workflows for new business customers.Deliver data-driven insights to optimize the user experience and ensure companies maximize their use of Rain’s products.Collaborate with product managers to define onboarding business requirements and create user stories.Utilize analytics tools to assess and report on the success of onboarding initiatives.

Job Overview:The Regional Vice President of Sales for the APAC region will be responsible for leading sales initiatives across the Asia Pacific, including Australia and India. This pivotal role reports directly to the Regional Managing Director and plays a key part in shaping and executing the commercial strategy for the region.The VP of Sales will drive profitable growth while establishing Genetec as a leader in physical security within the APAC market. This includes building strong relationships with existing customers and partners, exploring new market opportunities, and fostering long-term business partnerships.In collaboration with Genetec’s ecosystem of partners, integrators, and solution providers, the successful candidate will ensure the effective governance of commercial operations while promoting Genetec’s offerings in a competitive landscape.Key Responsibilities:Lead commercial activities in APAC, including strategy implementation, sales forecasting, budgeting, and talent development.Manage business development initiatives, focusing on commercial strategies and sales KPIs.Identify and pursue new business opportunities with both existing and prospective customers and partners.Develop tailored solutions in alignment with customer needs, leveraging insights from Genetec’s product and service teams.Ensure effective communication and coordination with customers and internal teams to deliver projects on time and to standard.Oversee tender responses in collaboration with various departments within Genetec.Guide and support sales teams in line with the company’s corporate culture.About You:Bachelor's degree in Science, Engineering, or a related field; MBA preferred.Over 10 years of experience leading sales teams, ideally in a technology or software setting.Proven experience in developing and implementing successful commercial strategies.Excellent negotiation and collaboration skills, with the ability to influence stakeholders and gain their trust.Strong communication skills with the ability to articulate complex concepts clearly.Exceptional project management skills, capable of handling multiple complex initiatives simultaneously.Proficient in people management, including talent acquisition and the development of high-performing teams.

Cribl seeks a Partner Solutions Engineer to join the team remotely from Singapore. This role supports partners throughout the APAC region, focusing on smooth integration and adoption of Cribl products. Key Responsibilities Work directly with partners to deliver technical solutions and meet integration requirements Collaborate with teams across Cribl to ensure partner success Offer clear guidance and responsive support during the integration process Location This position is fully remote, based in Singapore, and covers partners across the APAC region.