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Partner Success Manager, Premium Products

CLEARNew York, New York, United States
On-site Full-time $110K/yr - $140K/yr

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Experience Level

Experience

Qualifications

Responsibilities: Lead the comprehensive onboarding and implementation process for partners, ensuring smooth launches and strong initial performance. Act as the primary liaison for partners, managing daily interactions and ensuring a top-notch partner experience. Monitor, analyze, and report on partner performance metrics, pinpointing areas for improvement in engagement, conversion, and retention. Work collaboratively across Product, Operations, and Business Development teams to address challenges and enhance partner outcomes. Drive continuous improvement by testing, refining, and implementing enhancements across the partner lifecycle. Success Metrics: Time to launch and successful activation of new partners. Partner performance metrics (engagement, conversion, retention, usage). Overall partner satisfaction and relationship health. Operational efficiency and enhancements in onboarding and support processes. Ideal Candidate Profile: 2-5+ years of experience in customer success, account management, partnerships, or related client-facing roles. Exceptional communication and interpersonal skills, with the ability to build strong relationships. Strong analytical skills and experience with performance metrics. A proactive approach to problem-solving and process optimization. Ability to work collaboratively in a fast-paced environment.

About the job

CLEAR builds secure identity solutions that simplify how people move through daily life, both online and in person. With more than 38 million members and a growing list of global partners, CLEAR’s platform helps streamline experiences at airports, stadiums, and beyond.

Role Overview

The Partner Success Manager, Premium Products, supports the success and growth of CLEAR’s Premium Products partnerships. This role focuses on onboarding new partners, maintaining strong relationships, and working to improve performance across the partner network.

Key Focus Areas

  • Guide new partners through onboarding for Premium Products
  • Build and nurture relationships with existing partners
  • Monitor and optimize partnership performance
  • Identify opportunities to deliver ongoing value for both CLEAR and its partners

Location

New York, New York, United States

About CLEAR

CLEAR is transforming the landscape of secure identity solutions, striving to make everyday experiences safer and more convenient for its users. As an industry leader, CLEAR merges cutting-edge technology with a commitment to customer satisfaction, ensuring seamless interactions for millions of Members across various platforms.

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