Partner Success Manager at Clasp Group | Boston, MA

Mission Overview:As a pivotal member of our team, the Strategic Partner Lead for Customer Success will report directly to the Senior Business Development Manager. This role focuses on discovering, establishing, and cultivating strategic partnerships that fuel business growth and broaden opportunities with vital commercial partners.At Motional, we are at a transformative stage, shifting from development to deployment as we prepare to launch our commercial driverless service in Las Vegas by 2026. Partnering with a prominent ride-hailing company, we aim to scale this cutting-edge technology to numerous cities across the United States and globally. This position demands a dynamic leader with a proven history of forming successful alliances, negotiating complex contracts, and managing relationships with key stakeholders. As the 'Voice of the Customer,' you will oversee relationships at all organizational levels, significantly influencing our commercial strategy and long-term goals, ensuring our commercial operations evolve into a scalable, revenue-generating reality.Expect to travel up to 40% of the time, depending on business needs and partnership deliverables.

At Atialtd, we are seeking a dynamic and visionary Strategic Partners Executive to join our team in Boston. This role is crucial for driving growth and establishing lasting partnerships within our industry. As a key member of our executive team, you will be responsible for identifying new business opportunities, cultivating relationships with stakeholders, and enhancing our market presence.

Join UrbanCompass as a Strategic Growth Partner and be at the forefront of innovation in urban development. You will collaborate closely with cross-functional teams to identify and seize growth opportunities, driving our mission to redefine urban living.

Join DigitalOcean as a Strategic Partner Development Manager - Channels in Boston. In this role, you will be pivotal in developing and managing strategic partnerships that drive growth and enhance our channel ecosystem. You will collaborate closely with cross-functional teams to identify opportunities, create strategic plans, and ensure alignment with company goals.

TL;DR: Lovable is experiencing rapid growth and is in search of a dedicated builder to establish systems, automation, and programs that enhance customer success at scale—ensuring that every customer receives timely and appropriate touchpoints without the necessity of a dedicated Customer Success Manager for every account.Why Choose Lovable?At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by everyone from solo entrepreneurs to Fortune 100 companies, allowing millions to rapidly transform their ideas into tangible products. As pioneers in the evolving landscape of software development, you have a unique opportunity to reshape the digital world. With over 2 million users in more than 200 countries, Lovable is helping to launch businesses, automate tasks, and bring concepts to fruition—and we are just getting started.We are a compact, highly skilled team building a company that will define a generation from our base in Stockholm. We value extreme ownership, high speed, and collaborative teamwork. We look for individuals who are passionate, move quickly, and are eager to make a significant impact.What We’re Seeking4+ years of experience in Customer Success Operations, Digital/Scaled Customer Success, Lifecycle Management, or Growth (B2B SaaS)—demonstrated experience in creating 1:many Customer Success programs is essential.Adept systems builder with strong analytical skills—capable of defining success metrics, implementing monitoring systems, and rapidly iterating based on feedback.Excellent writing and communication abilities—your customer-facing content is clear, concise, and composed under pressure, especially during critical incidents.Cross-functional collaborator—able to align Product, Customer Success, Marketing, and Support teams without requiring excessive processes or formal mandates.Comfortable with ambiguity and quick iterations—you launch a version 1.0, gather insights, and enhance without waiting for perfection.Preferred: Experience in product-led growth or usage/consumption-based models; familiarity with AI tools to scale content creation, segmentation logic, and insight synthesis.Your ResponsibilitiesManage the entire lifecycle automation engine—design and oversee onboarding sequences, activation nudges, adoption milestone campaigns, renewal outreach, and expansion triggers for the entire customer base.Develop and enhance...

Welcome to Lightspeed! Are you on the lookout for a fresh opportunity? Or perhaps you're simply exploring what’s out there? You may have just landed in the right spot! We are in search of a dedicated and experienced Senior Strategic Partner Development Manager to join our dynamic Partnerships team at Lightspeed. This role is perfect for a strategic thinker and relationship builder who excels in creating impactful, long-term partnerships that truly make a difference. We are open to remote candidates from anywhere in the USA for this position. In this role, you will be pivotal in developing and nurturing Lightspeed’s most essential and high-impact relationships—those that require strategic patience, foresight, and strong influence. These are not mere transactional partnerships; they are comprehensive ecosystem strategies designed to foster growth through collaborative go-to-market execution, integration, and alignment at the executive level. You will collaborate closely with senior stakeholders across Partnerships, Product, Marketing, and Sales to design and implement initiatives that yield measurable business results for both Lightspeed and our partners. Key Responsibilities: Partnership Strategy & Sourcing Identify, assess, and prioritize technology and go-to-market partnership opportunities aligned with our company's growth strategy. Build a strong pipeline of Independent Software Vendors (ISVs), payment solutions, hardware, ERP, CRM, and vertical-specific partners. Conduct thorough market mapping and competitive analysis to pinpoint ecosystem gaps and opportunities. Create robust partnership business cases, highlighting revenue potential and strategic value. Deal Structuring & Negotiation Lead partnership discussions and negotiate commercial agreements, including referral, reseller, OEM, and integration contracts. Define joint value propositions, revenue models, and incentive frameworks. Work alongside legal and finance teams to finalize agreements. Activation & Go-to-Market Execution Launch new partners with well-defined activation plans and success metrics. Develop joint go-to-market strategies that include co-marketing campaigns, sales enablement, and field alignment. Equip internal sales teams with insights on partner value propositions and operational workflows. Coordinate product and engineering resources to facilitate technical integrations. Relationship & Performance Management Manage executive-level partner relationships. Monitor and evaluate partnership performance and drive continuous improvement.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Join Our TeamCyvl is an innovative tech startup located in Boston, Massachusetts, dedicated to transforming how governments visualize and manage their transportation infrastructure. Our cutting-edge hardware and software solutions utilize advanced 3D mapping sensors to gather LiDAR, imagery, and GPS data, which are integrated into our customers' vehicles. This data is then processed through our sophisticated AI-driven cloud systems to provide actionable geospatial insights that optimize city operations and resource management.At Cyvl, we are passionate about empowering governments to develop and sustain public infrastructure that enhances community pride through faster decision-making facilitated by our sensors and Infrastructure Intelligence Platform. We are currently seeking a Director of Customer Success to spearhead customer retention, expansion strategies, and post-sales system design. In this role, you will establish systems, segmentation, automation, and a health scoring framework that elevates Customer Success from a reactive support function to a driver of proactive revenue growth.As a dynamic and rapidly growing team, we are committed to addressing real-world challenges with authenticity, simplicity, and boldness. Each team member is encouraged to take ownership, achieve tangible results, and make a lasting impact in the communities we serve.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

Join our innovative team at Lever as we redefine the future of talent acquisition. We are looking for a passionate Customer Success Professional who is eager to contribute to our mission of helping organizations recruit and hire top talent.PLEASE NOTE: This is a test job posting in Lever's testing environment. Please do not apply for this position.At Lever, we have spent the last decade tackling the strategic challenge of recruitment and hiring. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build and expand their teams. We take pride in our people-first culture, recognized as the #1 workplace in San Francisco and one of the top workplaces in the entire United States. Our team, fondly known as 'Leveroos', is our greatest asset, and we continually invest in their growth and success.

A career that offers you the complete package!At Conga, we foster a vibrant community where our team members can truly excel. Here, you'll discover opportunities to innovate and facilitate growth through both personal and team development, all within an environment where every opinion is valued.Conga accelerates the transformation of businesses into more connected and intelligent entities. Our Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation into a single, open platform that seamlessly connects with any ERP, CRM, and Cloud service. Driven by a unified data model and specialized AI, Conga empowers companies to achieve a distinct advantage—one built on seamless integration, actionable insights, and scalable growth.Our methodology is rooted in the Conga Way, a framework that embodies our core values and influences all aspects from hiring to decision-making, including key initiatives like employee recognition. Developed with direct input from our team, the Conga Way serves as the cornerstone of our dynamic culture.Position Overview: Director of Customer SuccessLocations: Boston, MA (Remote); Houston, TX (Hybrid); Denver, CO (Remote)Reports to: Senior Director of Customer SuccessSnapshot:As the Director of Customer Success at Conga, you will lead and continuously develop a highly skilled team of experienced Enterprise and Strategic Customer Success Managers (CSMs), steering their partnerships with some of our most sophisticated and complex clients. You will provide leadership, expertise, and coaching to enhance your team's capabilities while exhibiting clear and independent ownership of your portfolio.Why this role matters:Your team will be responsible for managing a portfolio of Fortune 100, 200, and 500 clients, ensuring they achieve measurable, verified outcomes. Your contributions will play a critical role in attaining our revenue goals.

Role Overview Toast, Inc. is hiring a Principal People Success Partner to support GTM and Sales Excellence teams in Boston, MA or New York, NY. This role focuses on shaping people strategies that strengthen employee engagement and build a high-performance culture. The Principal People Success Partner works directly with leadership to develop and deliver HR initiatives that support business goals. What You Will Do Lead strategic people programs for GTM and Sales teams Drive efforts to improve employee engagement and organizational effectiveness Partner with senior leaders to design and implement HR strategies aligned with company objectives Champion a culture of high performance and continuous improvement

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Join Datavant as a Strategic Engagement Lead, where you will play a pivotal role in driving strategic initiatives within the life sciences sector. In this dynamic position, you will collaborate with cross-functional teams to enhance our engagement strategies and deliver exceptional value to our clients.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities across a diverse portfolio of Datadog clients to ensure successful product utilization and customer retention. You will serve as an internal advocate for our customers, dedicated to delivering a positive experience across a substantial number of accounts. Utilizing a structured methodology, you will assess each customer's unique needs and effectively communicate the value of our Datadog solutions. As our Customer Success team expands, your personal growth and the team's success will be paramount. At Datadog, we highly value our office culture—the relationships and collaboration it fosters and the creativity it inspires. We operate as a hybrid workplace, allowing our Datadogs to find the work-life balance that suits them best.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

Join Varicent, where we're revolutionizing the Sales Performance Management (SPM) landscape and transforming how organizations achieve revenue success. Our innovative SaaS solutions empower revenue leaders across the globe to craft more effective go-to-market strategies, enhance seller performance, and tap into previously unrecognized potential. Recognized as a market leader in various industry reports, our offerings are trusted by a wide array of global giants such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and countless others.Here’s why you’ll excel at Varicent:Innovate with Purpose: Create impactful solutions for customers worldwide.Join Excellence: Collaborate within a diverse and innovative team.Shape the Future: Lead initiatives that redefine revenue optimization.Grow Together: Discover your potential in a nurturing environment.Become part of Varicent—where your skills and ambitions converge with limitless opportunities!We are in search of a Vice President of Customer Success to spearhead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.