Partner Success Manager at Clasp Group | Boston, MA

Partner Success ManagerLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a dynamic, venture-backed startup dedicated to transforming access to education and career pathways. Our mission is to revolutionize how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, leveraging accessible education financing to foster mutual benefits. We see ourselves as more than just a fintech company; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio entity of the Society of Human Resource Management (SHRM)—the largest HR organization—we are committed to social impact and innovation. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners to unlock fulfilling careers that positively impact their communities and beyond.As a Partner Success Manager, you will act as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role requires a blend of in-depth knowledge of our creative initiatives and effective communication skills to foster excitement, strengthen alignment, and drive long-term growth. You will manage a portfolio of partners, diving deep into the nuances of our work, probing into partner goals, and facilitating conversations that uncover expansion opportunities. Collaborating closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment teams, you will ensure Clasp’s creativity shines, leading to measurable impact for our partners. If you are passionate about using education and technology to address systemic issues in workforce development and are eager to contribute to a high-impact, high-growth team, we would love to hear from you!

Data EngineerLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a dynamic, venture-backed startup dedicated to reshaping access to education and career opportunities. We are on a mission to transform how employers attract and retain vital talent while addressing the student debt crisis head-on. Our innovative platform connects employers, educational institutions, and diverse talent, utilizing accessible education financing as a core connection point. More than just a fintech company, we aim to be a catalyst for economic mobility.As a proud member of the Forbes Fintech 50 and a portfolio company of the Society of Human Resource Management (SHRM), Clasp has been recognized as the 'Startup of the Year' by StartUp Boston. Our commitment to social impact and innovation drives us to reshape the workforce's future, one opportunity at a time. Join us in empowering learners and unlocking fulfilling careers that foster positive change within their communities and beyond.The Role – Data EngineerWe are looking for a skilled Data Engineer to develop and manage robust data pipelines that will ingest and provide access to critical data concerning hundreds of millions of dollars in student loans, education enrollment statuses, and employment metrics. The ideal candidate will possess strong programming skills in Python and a fervor for high-performance data pipelines and the analytics they enable.At Clasp, we cultivate a DevOps culture where engineers have complete ownership of their code and the infrastructure it operates on. We seek candidates who are eager to make significant contributions to the architecture that supports our product roadmap and the Stride business, while also pursuing substantial personal growth alongside us!Our modern Data Technology Stack includes Airflow, dbt, PostgreSQL, Superset, BigQuery, Python, and SQL.Key ResponsibilitiesData Pipeline Development & ReliabilityDesign and maintain scalable data pipelines for ingesting and transforming financial, educational, and employment data.Ensure data reliability, timeliness, and accessibility for internal teams and external partners.Proactively identify and resolve data quality issues, including upstream dependencies.

Full-Stack Software EngineerLocation: Boston, MA (Hybrid — 2 days per week in office)About UsAt Clasp, we are a dynamic, venture-backed startup dedicated to redefining access to education and career opportunities. Our mission is to revolutionize how employers attract and retain top talent while addressing the pressing issue of student debt.We connect educational institutions, employers, and diverse talent through our innovative platform, which utilizes accessible education financing as a vital resource. More than just a fintech company, we act as a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a proud member of SHRM's portfolio, Clasp was also awarded “Startup of the Year” by StartUp Boston. Join us as we reshape the future of work and education, one opportunity at a time.The Role – Full-Stack EngineerWe are seeking an enthusiastic Full-Stack Software Engineer to join our Engineering team. As we scale our product to serve tens of thousands of additional students and enhance partnerships with alternative education providers and employers, your contributions will be invaluable.This position is perfect for an engineer passionate about building comprehensive features, collaborating with product and design teams, and deepening their technical expertise in a live production environment. We highly value engineers who are customer-obsessed—those who consider the user's experience and take pride in improving systems, code, and processes.You will play a significant role across the tech stack—frontend, backend, and infrastructure—while learning from seasoned engineers within a robust DevOps culture. At Clasp, engineers are entrusted with real ownership of the systems they develop, taking features from conception to production, enhancing existing systems, and continuously honing their skills as part of a supportive, mission-driven team.What You’ll DoDevelop, enhance, and maintain features across our application management and loan repayment platform, contributing to both frontend and backend systems.Improve the codebase and systems by enhancing clarity, reliability, documentation, and developer experience.Create polished, accessible user experiences for students and administrators, as well as reliable APIs for both internal and external partners.Implement features with a strong focus on customer empathy, considering usability, accessibility, and long-term maintainability.

Strategic Executive Partner to the COOLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a venture-backed, mission-driven startup dedicated to transforming access to education and career pathways. We are at the forefront of revolutionizing how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform creates meaningful connections between employers, educational institutions, and diverse talent, leveraging accessible education financing as a key component. We see ourselves not just as a fintech company, but as a catalyst for economic mobility.As a recognized member of the Forbes Fintech 50 and a portfolio company of SHRM (the largest HR organization globally), Clasp has been named one of the "43 Start Ups to Bet Your Career On in 2025" by Business Insider. Our commitment to social impact and innovation drives us to reshape the future workforce, one opportunity at a time. Join us in empowering learners and unlocking fulfilling careers that foster positive change in their communities and beyond.What We NeedWe are in search of a highly trustworthy, analytical, and proactive Strategic Executive Partner to the COO, who will act as a

Implementation & Onboarding ManagerBoston, MassachusettsHybrid Office ModelAbout UsAt Clasp, we are a venture-backed startup on a mission to redefine access to education and career opportunities. We aim to transform how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, fostering mutual benefits through accessible education financing. We don’t just see ourselves as a fintech; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio company of SHRM (the leading HR organization globally), Clasp has been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Our commitment to social impact and innovation drives us to reshape the workforce one opportunity at a time. Join us in empowering learners to unlock fulfilling careers that positively impact their communities and beyond.Your RoleWe are looking for an Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role encompasses the entire experience from partnership signing to program launch and operational activation. You will guide employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs are launched efficiently, delivering value promptly. This position is central to Clasp's partner ecosystem and requires a proactive individual who excels in execution across teams, influences stakeholders without formal authority, and establishes effective operational rhythms to guarantee successful implementations. The ideal candidate is both an operations expert and a relationship builder, capable of managing complex launches while fostering trust with both employer partners and internal teams.Key ResponsibilitiesLead end-to-end onboarding and implementation of Clasp programs with employer partners from partnership signing through program launch and operational activation.Create and manage implementation plans, timelines, and milestones to ensure successful and timely program launches.Act as the internal quarterback for partner launches, orchestrating efforts across Partnerships, Product, Engineering, Marketing, and Operations teams.

Employer Implementation & Onboarding ManagerLocation: Boston, MassachusettsWork Model: HybridAbout UsAt Clasp, we are a dynamic, venture-backed startup on a mission to revolutionize access to education and career pathways. We are innovating the way employers attract and retain essential talent while addressing the student debt crisis. Our unique platform connects employers, educational institutions, and diverse talent, creating a pathway for mutual benefit through accessible education financing. More than just a fintech, we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a proud portfolio member of the SHRM (Society for Human Resource Management), we have also been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners and unlocking rewarding careers that foster positive change in their communities.Your RoleWe are seeking an enthusiastic Employer Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role oversees the journey from signed partnership to program launch and operational activation. You will lead employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs launch efficiently and deliver value promptly. This pivotal role requires a proactive individual capable of driving results across teams, influencing stakeholders without formal authority, and establishing the operational rhythm necessary for successful implementations. The ideal candidate will be both an operational leader and a relationship builder, adept at managing complex launches while fostering trust with employer partners and internal teams.Key ResponsibilitiesOversee the complete onboarding and implementation of Clasp programs with employer partners, from signed agreements to program activation.Develop and manage comprehensive implementation plans, including timelines and milestones to ensure timely program launches.Act as the internal coordinator for partner launches, collaborating with teams across Partnerships, Product, Engineering, Marketing, and Operations.Build strong relationships with employer partners and internal teams to ensure successful execution and satisfaction.

Chief of Staff to the COOLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a dynamic, venture-backed startup dedicated to redefining educational access and career opportunities. Our mission is to transform the way employers attract and retain essential talent while addressing the critical issue of student debt. We view ourselves as more than just a fintech; we are a driving force for economic mobility, connecting employers, educational institutions, and diverse talent through innovative education financing solutions.Recognized as a Forbes Fintech 50 company and a portfolio member of SHRM (the largest HR organization), Clasp has been named one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. We are committed to social impact and innovation, reshaping the workforce's future one opportunity at a time. Join us as we empower learners to unlock fulfilling careers that create positive change in their communities and beyond.What We NeedWe are on the lookout for a highly trustworthy, analytical, and proactive Chief of Staff who will act as a strategic partner to our COO. This role transcends traditional administrative functions; you will serve as a

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Product Engineer, Tech LeadLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a venture-backed, mission-driven startup dedicated to transforming access to education and career opportunities. Our goal is to revolutionize how employers attract and retain vital talent while addressing the student debt crisis. We pride ourselves on being more than just a fintech; we are a catalyst for economic mobility, connecting employers, educational institutions, and diverse talent through accessible education financing.As a proud member of the Forbes Fintech 50 and a portfolio company of SHRM (the largest HR organization), we have also been honored as the “Startup of the Year” by StartUp Boston. Our commitment to social impact and innovation drives us to reshape the future of the workforce, giving power to learners and creating fulfilling careers that foster positive change in communities.The Role – Product Engineer, Tech LeadWe are looking for a Tech Lead to collaborate with our technical leadership team in scaling our product to support tens of thousands more students and partner with numerous alternative education providers, facilitating the financing of hundreds of millions of dollars in loans and other financial products. The ideal candidate excels at breaking down complex problems, is proficient in Javascript/Typescript, and has a strong opinion on UX & APIs. Additionally, they are passionate about mentoring their peers and instilling best practices within the team.At Clasp, we embrace a DevOps culture where engineers have full ownership of their code and the infrastructure it runs on. Candidates should be excited about making significant contributions to the architecture that drives our product roadmap and business, while achieving substantial personal growth along the way!Key ResponsibilitiesArchitect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems.Utilize full-stack engineering skills to collaborate with the team and create a polished and accessible end-user experience that delights tens of thousands of students and program administrators, while developing top-tier APIs on reliable infrastructure for our partners.Drive the technical vision and roadmap for our product, ensuring alignment with business goals and user needs.

Sales Development RepresentativeLocation: Boston, MAHybrid (2 days in-office per week)About ClaspClasp is an innovative, venture-backed startup dedicated to redefining access to education and career opportunities. We are committed to transforming the way employers attract and retain essential talent while addressing the pressing issue of student debt. Our cutting-edge platform effectively links employers, educational institutions, and diverse talent, fostering a mutually beneficial ecosystem through accessible education financing. More than just a fintech, we are a transformative force for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio entity of the Society of Human Resource Management (SHRM), Clasp has garnered accolades such as “43 Start Ups to Bet Your Career On in 2025” from Business Insider. We are driven by a passion for social impact and innovation, striving to reshape the workforce of tomorrow, one opportunity at a time. Join us in empowering learners and unlocking fulfilling careers that catalyze positive change in their communities and beyond.What We NeedWe are seeking a motivated, creative, and skilled Sales Development Representative (SDR) to join our Clasp Talent Sales Team. This role is pivotal in generating a robust sales pipeline by identifying and engaging with key decision-makers in the healthcare sector who could benefit from Clasp Talent’s innovative offerings.As an SDR, you will be at the forefront of our market strategy, sparking interest, initiating conversations, and qualifying leads for our employer-facing sales team. You will utilize various outreach methods (including email, phone, LinkedIn, and other innovative channels), participate in industry events and conferences, and collaborate closely with our sales team to cultivate high-quality opportunities.This position is ideal for individuals who thrive in dynamic, mission-driven environments, have a strong desire to learn, enjoy building connections, and are not deterred by cold outreach.Key ResponsibilitiesIdentify and engage decision-makers at hospital systems and healthcare employers to generate qualified leads.Conduct high-volume outreach through various communication channels to create interest in our services.Collaborate with the sales team to ensure smooth transition of leads and optimize sales strategies.Attend and represent Clasp at industry conferences and networking events.Continuously learn and adapt to the evolving landscape of healthcare and education financing.

Business Operations LeadLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is an innovative, venture-backed startup dedicated to transforming access to education and career opportunities. We aim to revolutionize how employers attract and retain essential talent while addressing the pressing issue of student debt. Our unique platform connects employers, educational institutions, and diverse talent, facilitating mutual benefits through accessible education financing. We view ourselves as more than just a fintech; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company, a portfolio company of SHRM (the largest HR organization), and featured in Business Insider’s “43 Start Ups to Bet Your Career On in 2025,” Clasp is committed to social impact and innovation. We are reshaping the future of the workforce, one opportunity at a time. Join us in empowering learners and unlocking rewarding careers that foster positive change in their communities and beyond.What We NeedWe are looking for a highly trustworthy, analytical, and proactive Business Operations Lead to act as a strategic partner to our COO. This role transcends administrative duties; you will serve as a

The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong relationship-building skills will be essential in driving customer engagement, retention, and success.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

About the Role:As the Chief Financial Officer (CFO) at Jewish Vocational Services Inc. (JVS), you will play a pivotal role in shaping our financial strategy and ensuring the sustainability of our mission-driven initiatives. You will oversee financial planning, risk management, record-keeping, and financial reporting, while working closely with the executive team to drive operational efficiency and fiscal integrity.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

Location: Boston, Massachusetts (Remote) Human Interest aims to make retirement plans accessible and affordable for small and medium-sized businesses. The company addresses the challenge faced by many Americans who lack employer-sponsored retirement options. With support from investors such as Marshall Wace, Baillie Gifford, BlackRock, TPG (The Rise Fund), SoftBank, and Glynn Capital, Human Interest is expanding rapidly and changing how retirement benefits reach the workforce. Role overview The Partner Account Manager will be part of the Partnership Program, which plays a central role in the company’s growth. This position centers on building, maintaining, and growing relationships with key accounts, especially technology partners and human capital management platforms. The role suits a proactive sales professional who brings creativity, strong attention to detail, and a focus on uncovering new business opportunities. Success here will help Human Interest connect with more small and medium-sized businesses nationwide. What you will do Build, nurture, and expand referral partnerships with technology partners and human capital management platforms.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.