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Partner Engagement Manager

OpenGovUS | Georgia | Atlanta
On-site Full-time $100K/yr - $150K/yr

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Experience Level

Manager

Qualifications

Responsibilities:Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning. Create and maintain comprehensive documentation for partner operational procedures and best practices. Administer partner access to internal systems while ensuring compliance with security protocols. Coordinate with IT and Security teams to meet partner system access and compliance requirements. Generate regular reports on partner operational health and performance metrics. Support tracking and renewal processes for partner certification. Assist in partner resource allocation and capacity planning across professional services offerings.

About the job

OpenGov delivers AI and ERP solutions designed for local and state governments across the United States. More than 2,000 public sector organizations use the OpenGov Public Service Platform to improve efficiency, drive transformation, and build public trust. The platform covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data tools. All these products come together in the OpenGov ERP, helping agencies make informed decisions and maximize their return on investment. Learn more about the mission and vision at OpenGov.com.

Role Overview

The Partner Engagement Manager strengthens the operations of the Professional Services Partner Program and Team. This position manages both Professional Services and Expert Services, and works to improve processes for the Partner Program. The role reports to the Director of Professional Services Partnerships.

What You Will Do

  • Oversee management of Professional Services and Expert Services activities within the partner program
  • Develop and implement process efficiencies to support the Partner Program
  • Establish a steady cadence for internal and external Professional Services Partnership activities
  • Centralize control and design processes that serve a range of internal stakeholders
  • Streamline partner onboarding and uphold high standards for service delivery
  • Build the operational foundation that enables partners to succeed and expand OpenGov’s capabilities through strategic partnerships

Location

This position is based in Atlanta, Georgia, or remote within the United States.

About OpenGov

At OpenGov, we pride ourselves on being the leading provider of innovative technology solutions designed specifically for the public sector. Our commitment is to empower governments to operate more effectively and transparently, ultimately enhancing the trust of the communities they serve. Join us in our mission to modernize governance with cutting-edge solutions that make a real difference.

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