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Part-Time Reservations Agent

Accor HotelsBrisbane City
On-site Part-time

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Experience Level

Experience

Qualifications

Must be a genuinely personable individual capable of collaborating effectively with team members and stakeholders. Exceptional professional communication and active listening abilities. Superb verbal communication skills with the capacity to articulate clearly and confidently over the phone for extended durations. Meticulous attention to detail and accuracy. Strong organizational and problem-solving capabilities. Ability to multitask and thrive in a fast-paced environment. Familiarity with Opera Cloud, Fastcom, and Resaweb preferred. Must possess full working rights in Australia.

About the job

  • Manage all reservation inquiries through phone, email, and digital booking platforms, ensuring a seamless experience for every guest.

  • Deliver comprehensive details regarding room types, pricing, availability, and exclusive offers, customizing suggestions based on guest preferences.

  • Execute, amend, and verify reservations, ensuring precision and compliance with hotel protocols.

  • Provide tailored services for VIP guests and special occasions, meticulously attending to every detail.

  • Work closely with the Front Desk, Concierge, and Sales teams to facilitate smooth transitions from reservation to check-in.

  • Update and maintain guest profiles, accurately recording preferences and special requests for future visits.

  • Oversee inventory and room availability to optimize hotel occupancy and revenue.

  • Address guest concerns or booking discrepancies professionally and courteously.

  • Stay informed about hotel promotions, packages, and services to effectively upsell and enhance guest satisfaction.

About Accor Hotels

Pullman & Mercure King George Square is a dynamic 438-room twin-tower hotel that serves as a haven for both leisure and business travelers. Strategically located opposite King George Square and City Hall, the hotel boasts some of the largest conference facilities in Brisbane, featuring two elegant ballrooms. Guests can indulge in the fabulous venues of Goldfinch Restaurant, Street Cafe, and Sixteen Antlers Rooftop. Join us, where passion, curiosity, and excellence define our work culture, and explore the limitless opportunities within our Reservations team!

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