About the job
Manage all reservation inquiries through phone, email, and digital booking platforms, ensuring a seamless experience for every guest.
Deliver comprehensive details regarding room types, pricing, availability, and exclusive offers, customizing suggestions based on guest preferences.
Execute, amend, and verify reservations, ensuring precision and compliance with hotel protocols.
Provide tailored services for VIP guests and special occasions, meticulously attending to every detail.
Work closely with the Front Desk, Concierge, and Sales teams to facilitate smooth transitions from reservation to check-in.
Update and maintain guest profiles, accurately recording preferences and special requests for future visits.
Oversee inventory and room availability to optimize hotel occupancy and revenue.
Address guest concerns or booking discrepancies professionally and courteously.
Stay informed about hotel promotions, packages, and services to effectively upsell and enhance guest satisfaction.

