companyAccor Hotels logo

Part-Time Bilingual Guest Service Agent

On-site Part-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Fluent in English and French (written and spoken)Strong interpersonal and communication skillsPrevious experience in customer service or hospitality is an assetAbility to work flexible hours, including evenings and weekendsProficient in using hotel management software and Microsoft Office Suite

About the job

Accor Hotels seeks a Part-Time Bilingual Guest Service Agent based in Ottawa. Serving as the first point of contact, this role welcomes guests on arrival and departure, aiming to create a positive and memorable experience. The position focuses on attentive service and supporting each guest throughout their stay.

What you will do

  • Greet guests and manage check-in and check-out processes
  • Assist with reservations and keep guest records up to date
  • Answer questions about hotel amenities and available services
  • Offer information on local attractions and provide directions
  • Address guest inquiries and resolve concerns with professionalism
  • Communicate clearly in both English and French to serve a diverse group of guests

Requirements

  • Fluency in English and French
  • Strong communication and interpersonal abilities
  • Background in hospitality or customer service is an asset
  • Ability to remain calm and helpful when addressing guest concerns
  • Willingness to work part-time hours, including evenings or weekends as needed

About Accor Hotels

Accor Hotels is a global leader in hospitality, offering a wide range of accommodations and services to meet the needs of every traveler. With a commitment to excellence, we pride ourselves on providing an inviting atmosphere for our guests and a vibrant workplace for our employees.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.